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Astound Broadband

Fiber-based internet, TV, and phone services

Manager Regional Direct Sales

Field SalesUpdated on Nov 14
Full-timeAustin, TX, USA$75k /yr

About the Job

Requirements

  • A college degree or high school diploma, or an equivalent combination of education and sales experience.
  • At least 3 years of management experience.
  • Basic knowledge of telecommunications direct sales or other face-to-face sales.
  • Knowledge of the cable industry, regional communities, customers, and staff.
  • A proven record of delivering above-expected performance from sales teams.
  • Ability to prioritize multiple tasks to maximize customer acquisition and retention.
  • Ability to work and communicate effectively with other workgroups.
  • Ability to facilitate a harmonious team environment.
  • Ability to recognize the importance of quality in providing a competitive edge.
  • A valid driver's license and a satisfactory driving record as determined by the Company.
  • Strong organizational skills with attention to detail and accuracy.
  • High productivity and ability to prioritize multiple tasks.
  • High proficiency with Microsoft Office products, including Word, Excel, and PowerPoint.
  • Willingness and ability to quickly learn and understand the cable industry, regional communities, and customers.
  • Ability to follow company safety standards and practices, including accident reporting procedures, and applicable OSHA and National Electric Safety Code rules and regulations.

Responsibilities

  • Lead day-to-day activities of a team of Direct Sales Representatives, focusing on door-to-door Single Family prospecting and Multi-Dwelling Unit relationships to engage, market, and cultivate partnerships that deliver sales targets.
  • Demonstrate knowledge of current pricing, product changes, and service processes to provide a good customer experience, and stay informed about local competition.
  • Serve as a subject matter expert on the systems and tools used by the sales channel, including billing systems, reporting structures, and customer relationship management tools.
  • Provide regular updates to Direct Sales Representatives through weekly team meetings so they are informed and can set appropriate expectations when selling and acquiring new customers.
  • Monitor daily activities and performance against bi-weekly targets, and review overall team performance against monthly new-customer sales budgets.
  • Conduct one-on-one coaching, including field ride-alongs, documenting productivity, and ensuring consistent performance management.
  • Collaborate with regional counterparts to develop sales incentives and recognition opportunities.
  • Maintain budgeted headcount and partner with recruiting to source candidates and conduct interviews.
  • Develop positive relationships within local communities through activities such as tabling events and multifamily sponsorship opportunities.
  • Ensure the team maintains a neat appearance and presents itself professionally to internal and external customers.
  • Support and manage residential multi-unit dwelling customers, and build strong partnerships with property managers and leasing agents in buildings served.
  • Perform other duties as assigned.

About the Company

Astound Broadband

Fiber-based internet, TV, and phone services

Astound Broadband is a telecommunications provider that sells high-speed fiber internet, television, phone, and mobile services to homes and businesses. It runs on its own fiber-heavy network that reaches many major U.S. markets, offering internet plans from 300 Mbps up to 1.5 Gbps, plus digital TV packages and home phone service. The company also offers Astound Mobile, a mobile plan that uses T-Mobile’s 5G network and is available to customers who already have Astound internet. Services are sold in bundles without annual contracts or data caps. Astound differentiates itself by owning and upgrading its fiber network, focusing on bundled offerings, and expanding into rural areas using fixed wireless access to reach more customers. Its goal is to grow its broadband footprint, improve infrastructure, and provide reliable, flexible services to a broad customer base across multiple markets.

Company size
51-200
Company stage
Debt Financing
Total funding
$400M
Headquarters
United States
Founded
2002

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