Centralized Service Manager I

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you’ll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.

Need Help?

If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won’t receive a response).

Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Centralized Service Manager will ensure day-to-day oversight and management of assigned vendors who provide Truist with outsourced services and applications. Facilitate the completion of vendor risk assessments, contract review/structuring, due diligence and fourth party oversight for assigned vendors with the understanding of the business unit’s sourcing strategy. Coordinate and work with Division aligned support to ensure all managed services follow Third Party Risk Management (TPRM) Standards and Policies.
Serve as a subject matter expert on supplier risk management single point of supplier coordination and communication of activities and recommendations to management, Third Party Risk Operations Function (TPROF), and Supplier Service Management (SSM).

This position will sit in-office 4 days a week at our Charlotte or Atlanta location, listed on the job description. No remote option available. No additional locations will be considered.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  
1.    Identify and manage vendor risks per the Third-Party Risk Management policies and guidelines.
2.    Engage with the Business Unit to understand the scope of services including business and performance requirements to be fulfilled by the Supplier. 
3.    Monitor third party service relationships to manage risk, ensure quality of service delivery, internal client satisfaction, operational efficiencies, and achievement of target cost savings.
4.    Partners with the Business Unit Owners to complete Sourcing Requests (SR), Third Party Planning Questionnaire (TPPQ), Due Diligence Questionnaires (DDQ) and other defined supplier lifecycle requirements
5.    Establish measurable supplier performance metrics and periodic supplier meetings. Engage with the Business to conduct ongoing monitoring responsibilities and communicate overall relationship health and vendor performance. 
6.    Develop and effectively execute on vendor contingency and termination/transition plans.
7.    Ensure contract compliance and proper invoicing for documented terms and conditions.
8.    Serve as tactical and strategic point of contact between vendor and line of business (LOB) teammates 
9.    Addresses actions required per TPROF assessment, Quality Control, and testing results; Reporting and escalation of regulatory issues through both internal management and TPROF.

QUALIFICATIONS    
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    Bachelors degree or equivalent education and related training
2.    Five years of experience in business functions or relevant experience in vendor management, risk oversight, sourcing, procurement, supply chain, materials management, or equivalent
3.    Strong analytical, problem-solving, and negotiation skills
4.    Strong relationship management skills
5.    Strong communication skills, both written and verbal; experience communicating frequently with senior management
6.    Vendor management and procurement experience
7.    Flexibility to adapt to the needs of various projects and cultures
8.    Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Preferred Qualifications:
1.    Masters degree in Business Administration, Supply Chain, Finance, or Accounting
2.    Project Management Professional, Six Sigma, or other advanced education and/or certificates
3.    Experience with SAP Ariba, RSA Archer, and SharePoint
 

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.

EEO is the LawPay Transparency Nondiscrimination ProvisionE-Verify