Full-Time

Centralized Service Manager I

Vendor Management

Confirmed live in the last 24 hours

Truist

Truist

501-1,000 employees

Platform for Registered Investment Advisors' operations

Fintech
Financial Services

Mid

Charlotte, NC, USA + 1 more

More locations: Atlanta, GA, USA

In-office presence required 4 days a week at either Charlotte or Atlanta.

Category
Procurement & Sourcing
Supply Chain Management
Operations & Logistics
Requirements
  • Bachelors degree or equivalent education and related training
  • Five years of experience in business functions or relevant experience in vendor management, risk oversight, sourcing, procurement, supply chain, materials management, or equivalent
  • Strong analytical, problem-solving, and negotiation skills
  • Strong relationship management skills
  • Strong communication skills, both written and verbal; experience communicating frequently with senior management
  • Vendor management and procurement experience
  • Flexibility to adapt to the needs of various projects and cultures
  • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
  • Masters degree in Business Administration, Supply Chain, Finance, or Accounting (Preferred)
  • Project Management Professional, Six Sigma, or other advanced education and/or certificates (Preferred)
  • Experience with SAP Ariba, RSA Archer, and SharePoint (Preferred)
Responsibilities
  • Identify and manage vendor risks per the Third-Party Risk Management policies and guidelines.
  • Engage with the Business Unit to understand the scope of services including business and performance requirements to be fulfilled by the Supplier.
  • Monitor third party service relationships to manage risk, ensure quality of service delivery, internal client satisfaction, operational efficiencies, and achievement of target cost savings.
  • Partners with the Business Unit Owners to complete Sourcing Requests (SR), Third Party Planning Questionnaire (TPPQ), Due Diligence Questionnaires (DDQ) and other defined supplier lifecycle requirements
  • Establish measurable supplier performance metrics and periodic supplier meetings. Engage with the Business to conduct ongoing monitoring responsibilities and communicate overall relationship health and vendor performance.
  • Develop and effectively execute on vendor contingency and termination/transition plans.
  • Ensure contract compliance and proper invoicing for documented terms and conditions.
  • Serve as tactical and strategic point of contact between vendor and line of business (LOB) teammates
  • Addresses actions required per TPROF assessment, Quality Control, and testing results; Reporting and escalation of regulatory issues through both internal management and TPROF.

Truist offers a platform for Registered Investment Advisors (RIAs) to improve their operations and client services. Its features include live chat support, commission-free fractional share trading, a model marketplace, and an automated rebalancer, which help RIAs manage their businesses more efficiently. Unlike competitors, Truist provides these services for free, monetizing through a vertically-integrated custodian service that reduces overhead costs. The goal is to empower RIAs to grow their businesses and enhance client experiences.

Company Stage

Series E

Total Funding

$437.2M

Headquarters

Culver City, California

Founded

N/A

Growth & Insights
Headcount

6 month growth

24%

1 year growth

38%

2 year growth

74%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $169M Series E funding round indicates strong investor confidence and provides substantial capital for further innovation and expansion.
  • Collaborations with leading providers like Orion Advisor Solutions and Kwanti enhance Altruist's platform capabilities, making it more attractive to RIAs.
  • Acquiring Shareholders Service Group expands Altruist's service offerings and client base, positioning it to compete with industry giants like Schwab and Fidelity.

What critics are saying

  • The competitive landscape in the RIA market includes established players like Schwab and Fidelity, which could challenge Altruist's growth and market penetration.
  • Rapid expansion and multiple integrations may lead to operational complexities and potential service disruptions.

What makes Truist unique

  • Altruist offers a simplified tech stack specifically designed for RIAs, unlike broader financial platforms that cater to multiple financial service providers.
  • Their commission-free fractional share trading and automated rebalancer features provide cost-effective solutions that are not commonly bundled together in competing platforms.
  • The vertically-integrated custodian service allows Altruist to streamline operations and reduce overhead costs for RIAs, setting it apart from traditional custodial services.

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