Customer Service Representative

Job Description

Join our dynamic team at our Louisville, United States location (2400 Brownsboro rd) as a Customer Service Representative! We're looking for enthusiastic, detail-oriented individuals who are passionate about delivering exceptional customer experiences. In this role, you'll be the friendly face and voice of our organization, handling customer interactions with professionalism and care while working collaboratively with your team to ensure smooth daily operations.

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a positive, helpful demeanor
• Process cash and credit card transactions with precision and attention to detail
• Provide outstanding customer service by actively listening to customer needs, addressing concerns with empathy, and resolving issues promptly
• Prepare and execute tasks according to company standards while maintaining quality and consistency
• Maintain a clean, organized work environment that reflects our commitment to excellence
• Collaborate effectively with team members during peak periods to ensure seamless operations and support colleagues as needed
• Multitask and prioritize responsibilities effectively in a fast-paced environment
• Handle and lift items weighing up to 25 lbs as part of daily duties
• Assist with various operational and cleaning tasks to support team success
• Demonstrate problem-solving abilities and remain calm under pressure while maintaining a solution-focused approach

Qualifications

• Strong communication skills with the ability to articulate clearly and listen actively to customer and team member needs
• Friendly, positive attitude with genuine empathy and patience when interacting with diverse customers
• Proven ability to work efficiently and follow directions in a fast-paced, dynamic environment
• Solid basic math skills for accurate cash handling and order processing
• Team player mentality with a collaborative spirit and willingness to support colleagues
• Customer-focused mindset with a demonstrated commitment to providing excellent service
• Strong multitasking and prioritization abilities with excellent organizational skills
• Reliable, punctual, and dependable with a strong work ethic and professional demeanor
• Flexibility to work weekends, holidays, and various shifts as business needs require
• Physical ability to stand for extended periods and lift up to 25 lbs regularly
• Problem-solving skills with the ability to remain composed and find solutions under pressure
• Adaptability to changing priorities and willingness to take on new responsibilities
• Previous customer service experience is preferred but not required; we welcome motivated individuals eager to learn and grow

Additional Information

All your information will be kept confidential according to EEO guidelines.