Customer Support Engineer
DNV
Customer Support Engineer
DNV
Independent assurance and risk management firm.
GreenPowerMonitor, a DNV company, is at the heart of global energy transformation. We utilize data-driven digital solutions to optimize the performance of renewable energy installations worldwide. Our work contributes to a more diverse, more sustainable global energy mix.
Are you passionate about providing technical support to customers and helping them turn their challenges into success stories? Can you envision yourself as the go-to expert for clients, ensuring their satisfaction at every step? Then, embrace this opportunity to work with cutting-edge technologies in the renewable energy industry. Join us as a Customer Service Engineer. Together, we can drive a greener tomorrow!
You will join Cloud Solutions, where we design, develop, and operate the best-in-class cloud-based platform for renewable energy assets such as wind, solar, and storage. Our expertise lies in delivering modular digital solutions and advanced analytics, enabling both our internal and external customers and strategic partners to seamlessly consume and produce innovative data-driven solutions and services. Our goal is to empower asset owners and managers in remote monitoring, performance assessment, predictive diagnostics, and operational optimization of their diverse renewable energy portfolio.
What to expect?
As a Customer Support Engineer, you will act as the primary contact for our customers worldwide, providing technical support on our cloud solutions designed to monitor renewable energy assets. You will manage different key customers, with large renewable energy sites critical to GPM.
This is an exciting opportunity to build a global network, as you will be joining our Mexico team and coordinating with the rest of the Customer Success team based in Europe, the US, Chile, Japan, and Australia.
This role will report to our DNV office in Mexico City, MX. We present a dynamic hybrid schedule, where employees typically spend three (3) days per week working from a DNV office or client location/site. Further details regarding role-specific requirements will be shared during the interview process.
What You’ll Do
What is required
As a person, you have exceptional customer-facing abilities encompassing effective communication, active listening, empathy, and the capacity to troubleshoot and resolve issues promptly and professionally. You thrive as a team player, adept at collaborating seamlessly with cross-functional teams. Moreover, you are proactive with a self-learning attitude. Your strong organizational and planning skills empower you to prioritize tasks effectively.
*Immigration-related employment benefits, for example, visa sponsorship, are not available for this position*
***Resumes should be submitted in English to be considered***
*Benefits may vary based on position, tenure, location, and employee election*
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
DNV is a global assurance and risk management firm that certifies the safety and compliance of a company’s systems, products, and supply chains across industries like maritime, energy, healthcare, and food. Its work involves independent verification and certification, using standardized, science-based criteria to assess ships, pipelines, safety management, and other processes, ensuring they meet agreed standards. What sets DNV apart is its long history and wide reach: born from 19th-century maritime risk assessment, it has grown into a multinational organization with about 15,000 employees in over 100 countries, and it combines deep domain expertise with a focus on safety and sustainability, including digitalization and the energy transition. The company’s goal is to be the trusted voice on safety and sustainability, helping clients manage risk, improve reliability, and demonstrate compliance through trusted certifications and assessments.
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