JP Morgan Chase

Runs a consumer bank and an investment bank

Technology Support 3

IT OperationsConfirmed live in the last 24 hours

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

At least 3 years of experience, or equivalent expertise, troubleshooting, resolving, and maintaining information technology services.
A bachelor's degree in Computer Science, Mathematics, or a related field.
A proven track record of production support.
Ability to design and use monitoring dashboards for day-to-day support, generate service key performance indicators, report on service stability and performance, and log monitoring.
A proven track record of running incident and problem management calls for business-impacting outages, performing post-incident analysis, identifying and implementing preventative measures, and capturing lessons learned following outages.
Experience debugging and maintaining applications in a large corporate environment using one or more modern programming languages and database querying languages.
Ability to drive issue resolution across different support teams.

Responsibilities

Provide business-facing technology support to business and operations groups across the Asia Pacific region.
Work within a follow-the-sun support model with global counterparts.
Manage production technology incidents to resolution, ensuring timely engagement, escalation, and effective communication with business, technology, and vendor partners.
Perform post-incident analysis, identify and track preventative measures, and implement those measures.
Act as a subject matter expert for key applications, maintaining global best-practice and hygiene standards.
Assist in monitoring production environments for anomalies and address issues using standard observability tools.
Contribute to the continued development of tools, frameworks, and techniques to improve productivity and quality of production support, adopting site reliability engineering principles to manage and support the environment.
Analyze complex situations and trends to anticipate and solve incident, problem, and change-management needs in support of full-stack technology systems, applications, or infrastructure.

Desired Qualifications

Exposure to artificial intelligence tools.
Working experience in an iSeries development and/or production support environment, with strong knowledge of OS/400, CL, RPG, ILE, MQ Series, and SQL.
Experience with large financial or banking applications.
Proactive, adaptive, and independent work style, with demonstrated ability to lead a project initiative.

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Providing business facing technology support to business and operations groups across the Asia Pacific region.
Working within a follow-the-sun support model with global counterparts
Managing production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology, and vendor partners
Performing post incident analysis, identifying, tracking and implementing preventative measures
Act as Subject Matter Expert (SME) for key applications, responsible for maintaining global best practice and hygiene standards.
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
Act as a key contributor in the continued development of tools, frameworks & techniques to improve productivity and quality of the production support, adopting SRE principles to manage and support the environment.
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
Bachelor's degree in Computer Science, Mathematics or a related field
A proven track record of Production Support
Support Management skills: design and use monitoring dashboards for day-to-day support, generate service KPIs, report on service stability & performance and log monitoring.
A proven track record of running Incident & Problem Management calls for business impacting outages, performing post incident analysis, identifying & implementing preventative measures and lessons learned following outages.
Strong analytical and problem-solving skills.
Able to drive issue resolution across different support teams.
Experience in debugging, and maintaining applications in a large corporate environment with one or more modern programming languages and database querying languages
Exposure to AI tools is a big plus.

Preferred qualifications, capabilities, and skills

Proven working experience in iSeries development and/or production support environment with strong knowledge of OS400, CL, RPG, ILE, MQ Series, SQL
Strong analytical and problem solving skills
Excellent written and verbal communication skills to confidently and clearly communicate at various levels
Excellent communication skills in managing production incidents
Good time management skills and the ability to schedule workload
Ability to work under pressure and deliver on time
Solid working experience in large Financial / Banking Applications
Proactive, adaptive and independent with proven capability to lead a project initiative

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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