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Full-Time

Client Account Executive

Commercial

Posted on 6/18/2024

Outreach

Outreach

1,001-5,000 employees

Sales execution platform with AI automation

AI & Machine Learning
Data & Analytics

Compensation Overview

$140k - $165kAnnually

+ Incentive Compensation + Restricted Stock Units

Junior, Mid

New York, NY, USA

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
Management
Customer Service
Requirements
  • At least two years of either account management, customer success, or sales lifecycle management experience, preferably in a SaaS environment
  • Proven experience demonstrating value realization in a product, platform, or service
  • Proven experience influencing product or platform adoption and utilization at customers
  • Effective project management skills
  • Ability to influence decisions without direct authority
  • Strong financial acumen to be able to showcase metrics and potential ROI
  • Ability to manage and navigate complex renewals and expansions sales cycles
  • Ability to build and cultivate strong, trusting relationships and partnerships, both internally and externally
  • Knowledge of various sales methodologies to apply them to customer usage of the Outreach platform
  • Strong negotiation skills
  • Effective communication skills, both written and verbal, with the ability to tailor messaging appropriately for the audience
  • Executive presence and strong interpersonal skills
  • Team player with a high sense of drive and initiative to keep opportunities moving forward
Responsibilities
  • Manage the renewal, expansion, and cross-sell attachment of current Outreach customers
  • Build effective partnerships with customers to realize value, adoption, and business process optimization of the Outreach platform
  • Demonstrate strong business and financial acumen to advise and guide customers to achieve their desired business outcomes and return on investment
  • Develop and build account strategy plans using multiple data points from various sources to drive adoption, utilization, and customer sentiment
  • Manage and close renewals at a high rate to protect revenue retention
  • Develop plans to mitigate churn or contraction when surfaced
  • Discover, nurture, and close expansion opportunities within customers
  • Forecast renewals and expansion pipeline with a high level of accuracy using Outreach’s forecast methodology
  • Provide impeccable customer service in all interactions
  • Act as a single point of contact/the face of Outreach for customers
  • Assist customers when navigating product training, strategic guidance, best practices in the platform, and selling expertise
  • Perform other duties as assigned

Outreach is a leading sales execution platform, integrating automation and artificial intelligence to optimize go-to-market activities. This platform is trusted by over 5,500 companies, including prominent names like Zoom and Siemens, which confers a competitive advantage in sales engagement, revenue intelligence, and revenue operations. Working here offers exposure to cutting-edge technology in a high-growth industry, providing an ideal environment for professionals passionate about technology-driven sales and market leadership.

Company Stage

Series G

Total Funding

$490.2M

Headquarters

Seattle, Washington

Founded

2014

Growth & Insights
Headcount

6 month growth

5%

1 year growth

-18%

2 year growth

-6%

Benefits

Parental Leave: Extended PTO for both parents, plus unique perks to ease the transition of returning to work.

Full Medical Benefits: Majority of employer paid medical, dental and vision coverage.

401k: A competitive plan to help you save for retirement.

Flexible Time Off: We believe in a healthy work/life balance, and in our employees to make practical time off arrangements.