Davies North America

Global insurance professional services and tech

Finance Systems Administrator

Enterprise ApplicationsUpdated on Nov 13

Full-timeHalifax Regional Municipality, NS, CanadaCA$72k - CA$105k /yr

About the Job

Requirements

Experience administering, supporting, or configuring a finance, enterprise resource planning, accounting, or financial planning system.
Hands-on experience with user administration, workflows, dimensions, master data, and system integrations in a controlled environment.
Practical experience supporting Sage Intacct, Ramp, Planful, or comparable finance platforms.
Good understanding of core finance processes and the ability to distinguish system or configuration issues from matters requiring accounting judgment.
Experience troubleshooting transaction, interface, and data-flow issues and coordinating resolution across Finance, IT, and vendors.
Strong analytical and problem-solving skills, including the ability to investigate issues using data and system evidence.
Clear written and verbal communication, including the ability to produce guidance, train users, and explain technical matters to non-technical audiences.
Strong organization and attention to detail, with the ability to manage competing requests, dependencies, and escalations.
Willingness and ability to work a schedule that provides effective overlap with US business hours, particularly during critical reporting periods.

Responsibilities

Manage Sage Intacct users, security access, dimensions, and other agreed system configuration while maintaining accurate records and appropriate controls.
Help users determine whether Sage Intacct transaction difficulties arise from system configuration, setup, or another technical issue; troubleshoot and resolve issues within scope.
Identify matters requiring accounting judgment or correction and refer them to the appropriate Controller or Finance team member for review and resolution.
Monitor and troubleshoot Sage Intacct integrations, coordinating with internal teams and external providers as required.
Manage Ramp users, access, and approval workflows, ensuring configuration remains aligned with agreed finance processes and controls.
Support approved Ramp solution deployments with relevant business and vendor teams, including planning, testing, implementation, and post-launch support.
Develop practical knowledge of synchronization between Ramp and Sage Intacct, maintain guidance, and train nominated users.
Route questions concerning accounting treatment, coding, or finance policy to the appropriate Controller or Finance team member rather than providing accounting advice.
Work with Finance, technology teams, and system owners to develop, test, and maintain integrations between Planful and connected platforms, including Sage Intacct and Great Plains.
Translate approved dimension and data requirements into system changes, confirm ownership, track dependencies, and escalate unresolved decisions or resourcing constraints.
Partner with Coupa administrators on integration between Sage Intacct and Coupa; direct Coupa requests to the designated Coupa owner because Coupa administration and support are outside this role’s scope.
Maintain configuration records, support procedures, training materials, change logs, and evidence required for access reviews and audit.

Desired Qualifications

Post-secondary qualification in finance, accounting, information systems, business, or a related discipline, or equivalent practical experience.
Experience supporting US finance operations or a multi-entity, multi-currency organization.
Detailed working knowledge of Sage Intacct, Ramp, or Planful.
Knowledge of financial controls, audit requirements, role-based access, and segregation of duties.
Experience with system implementation, upgrades, testing, user training, automation, or process improvement.
Working knowledge of databases, query tools, business intelligence platforms, or integration concepts.
Experience working with a service-management or ticketing platform.

The Finance Systems Administrator is responsible for the day-to-day administration, support and integration of the finance systems used predominantly by the US business. Based in Halifax, the role owns user and configuration administration for Sage Intacct and Ramp, supports Planful integrations, troubleshoots system and transaction issues, and coordinates with Finance, IT, vendors and business users to secure effective resolution. The postholder will distinguish system or setup issues from accounting and coding matters, directing finance questions to the appropriate Finance owner.

Sage Intacct administration: Manage users, security access, dimensions and other agreed system configuration, maintaining accurate records and appropriate controls.
Sage Intacct support: Help users determine whether transaction difficulties arise from system configuration, setup or another technical issue; troubleshoot and resolve issues within scope.
Accounting issue escalation: Identify matters requiring accounting judgement or correction and refer them to the appropriate Controller or Finance team member for review and resolution.
Sage Intacct integrations: Monitor and troubleshoot integrations with Sage Intacct, coordinating with internal teams and external providers where required.
Ramp administration: Manage users, access and approval workflows, ensuring configuration remains aligned with agreed finance processes and controls.
Ramp deployment support: Support approved solution deployments with relevant business and vendor teams, including planning, testing, implementation and post-launch support.
Ramp-to-Sage enablement: Develop practical knowledge of the synchronisation process between Ramp and Sage Intacct, maintain guidance and train nominated users.
Finance and coding queries: Route questions concerning accounting treatment, coding or finance policy to the appropriate Controller or Finance team member rather than providing accounting advice.
Planful integrations: Work with Finance, technology teams and system owners to develop, test and maintain integrations between Planful and connected platforms, including Sage Intacct and Great Plains
Integration change coordination: Translate approved dimension and data requirements into system changes, confirm ownership, track dependencies and escalate unresolved decisions or resourcing constraints.
Scope management: Ensure partnership with Coupa administrators, specifically regarding integration between Sage Intacct and Coupa. Direct Coupa requests to the designated Coupa owner, as Coupa administration and support are outside this role’s scope.
Documentation and controls: Maintain configuration records, support procedures, training materials, change logs and evidence required for access reviews and audit.

Essential:

Experience administering, supporting or configuring a finance, enterprise resource planning, accounting or financial planning system.
Hands-on experience with user administration, workflows, dimensions, master data and system integrations in a controlled environment.
Practical experience supporting Sage Intacct, Ramp or Planful, or comparable finance platforms.
Good understanding of core finance processes and the ability to distinguish system or configuration issues from matters requiring accounting judgement.
Experience troubleshooting transaction, interface and data-flow issues and coordinating resolution across Finance, IT and vendors.
Strong analytical and problem-solving skills, with the ability to investigate issues using data and system evidence.
Clear written and verbal communication, including the ability to produce guidance, train users and explain technical matters to non-technical audiences.
Strong organisation and attention to detail, with the ability to manage competing requests, dependencies and escalations.
Willingness and ability to work a schedule that provides effective overlap with US business hours, particularly during critical reporting periods.
Customer-focused and responsive
Collaborative across functions, cultures and time zones
Comfortable taking ownership and escalating risks appropriately
Adaptable and committed to continuous improvement

Desirable:

Post-secondary qualification in finance, accounting, information systems, business or a related discipline, or equivalent practical experience.
Experience supporting US finance operations or a multi-entity, multi-currency organisation.
Detailed working knowledge of Sage Intacct, Ramp or Planful.
Knowledge of financial controls, audit requirements, role-based access and segregation of duties.
Experience with system implementation, upgrades, testing, user training, automation or process improvement.
Working knowledge of databases, query tools, business intelligence platforms or integration concepts.
Experience working with a service-management or ticketing platform.

About the Company

Davies North America

Global insurance professional services and tech

Davies North America is a global professional services and technology company that began in the UK as an insurance claims manager. It now provides technology, consulting, and legal solutions to clients in regulated industries, including insurance, through managed services, outsourcing, and advisory offerings. The company grows by acquiring other businesses to expand its geographic reach and service capabilities. Its goal is to become a global leader in professional services and technology for regulated industries, particularly in markets like the US, Canada, and Bermuda.

Company size: 5,001-10,000
Company stage: Debt Financing
Total funding: $363M
Headquarters: London, United Kingdom
Founded: 1968

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