Member Solutions Specialist

The Member Solutions Specialist processes member transactions and maintains cash drawers to document financial changes. Under minimal supervision, this job promotes the day-to-day operations of the organization and strengthens relations with new and potential members by providing excellent customer service. This is a PRN role.<br><p><br /><b>Essential Job Function </b></p><div><ul><li>Promotes credit union products and services based on member needs identified through conversations and maintain current knowledge of all credit union services and policies.</li><li>Counsels members on interest rates, cross-sell services, and assist with opening new share accounts, share draft accounts, and certificates.</li><li>Assists members in completing applications for Individual Retirement Accounts and Share Certificates, process new account information, and order checks and debit cards.</li><li>Maintains cash drawer, processes member transactions, and handles wire transactions.</li><li>Provides assistance to members with closing accounts, processing quick cash loans, and setting up payroll distributions.</li><li>Addresses member inquiries, resolves account discrepancies and complaints, and provides exceptional customer service.</li><li>Advises members with closing accounts and account discrepancies and complaints, process quick cash loans, and processes wire transactions.</li><li>Performs other duties as assigned.</li></ul></div><p><br /><b>Education</b></p><div><ul><li>Required: High School Diploma or equivalent</li></ul></div><p><br /><b>Experience </b></p><div><ul><li>Required: 5 years</li></ul></div><p><br /><b>Licensure/Certification/Listing </b></p><div><ul></ul></div>