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Inetum

Global IT services for digital transformation

IT Support Technician and Hardware Maintenance - Industrial

IT Service Desk & End User SupportPosted on Nov 10
Full-timeBilbao, Biscay, SpainNo salary listedIn-person

About the Job

Requirements

  • A vocational qualification or technical qualification related to Information Technology, Systems, Telecommunications, or an equivalent area.
  • At least 3 years of experience in technical support, end-user computing support, hardware maintenance, or field IT services.
  • Practical experience diagnosing and resolving hardware and software problems.
  • Experience installing, configuring, and supporting Windows equipment.
  • Knowledge of Windows Server administration and troubleshooting.
  • Experience with end-user equipment, including computers, laptops, printers, scanners, and peripherals.
  • Experience preparing and replacing equipment and recovering or migrating user information.
  • Knowledge of or experience working with VMware.
  • Knowledge of Citrix.
  • Familiarity with SOTI MobiControl or other device management solutions.
  • Experience or familiarity with ServiceNow or other ticketing and incident management tools.
  • Basic knowledge of networks and communications, particularly for initial troubleshooting of connectivity problems.
  • Proficiency with Microsoft Office tools.
  • Ability to diagnose and resolve problems, provide user-focused service, work autonomously and organize work, prioritize actions according to impact, rigorously execute and document interventions, collaborate with technical teams and organizational areas, and comply with security and quality procedures.

Responsibilities

  • Provide first- and second-level technical support for equipment, applications, and technology services.
  • Diagnose and resolve hardware and software incidents on workstations and devices used in industrial environments.
  • Perform preventive and corrective maintenance on the service’s technology assets.
  • Install, configure, update, and replace computers, peripherals, and associated devices.
  • Prepare new workstations and participate in technology refresh processes.
  • Perform information backups, recovery, and restoration during technical interventions.
  • Manage and document incidents and requests through ticketing tools, ensuring traceability and service quality.
  • Follow assigned cases through resolution and coordinate with specialist teams when necessary.
  • Provide support for Microsoft Windows, Windows Server, VMware, and Citrix platforms.
  • Support mobile devices and terminals managed through mobile device management solutions, especially SOTI MobiControl.
  • Assist with initial diagnosis of connectivity and communications incidents.
  • Participate in IMAC activities (installations, moves, additions, and changes) and equipment deployment or replacement projects.
  • Contribute to monitoring, service continuity, contingency, and cybersecurity initiatives.
  • Keep technical documentation up to date and follow established operating procedures.
  • Participate in the service’s defined on-call or availability model.

Desired Qualifications

  • Previous experience providing IT support in factories, production plants, or industrial environments.
  • Experience in services where IT system availability can affect production activity.
  • Experience with IMAC projects, technology refreshes, or large-scale equipment replacement.
  • Experience working with virtualized environments.
  • Knowledge related to cybersecurity, monitoring, and continuity or contingency.
  • Knowledge of IT service management best practices.

About the Company

Inetum

Global IT services for digital transformation

Inetum provides IT services for digital transformation in 26 countries, serving enterprises, SMEs, and public sector clients. It offers cybersecurity, cloud computing, predictive maintenance, and augmented reality, delivered through consulting, managed services, and proprietary software. It differentiates itself through a broad service portfolio, strategic partnerships with Microsoft and Sage, and a focus on tailoring solutions to fit each client’s needs. Its goal is to help clients adapt to a changing digital landscape, improving business agility and creating economic, managerial, and social opportunities.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Saint-Ouen, France
Founded
1995

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