Credit & Collections Specialist

ASI currently has a hybrid work model. This position requires in‑person attendance at our office on Tuesdays and Wednesdays.

The Credit & Collections Specialist provides credit and collections support across the ASI portfolio of companies. This role is responsible for managing an assigned accounts receivable portfolio within established key performance indicators (KPIs), including delinquency levels, collection activity, payment commitments, and account resolution.

Reporting to the Credit & Collections Assistant Manager, the Credit & Collections Specialist will be responsible for contacting members regarding past-due accounts, resolving payment issues, negotiating payment arrangements, and maintaining accurate account records. Partners with internal teams to address billing concerns while providing excellent customer service and supporting the timely collection of outstanding balances.

The salary range for this position is $50,000 - $52,000. Individual pay within the range will be based on role-related experience, education, skills, and qualifications. 

Responsibilities:

• Maintain an assigned accounts receivable book of business within defined KPIs, including aging, delinquency, collection activity, payment commitments, and account resolution.
• Handle inbound member calls promptly and professionally, research account questions, explain balances and payment options, and document outcomes accurately.
• Make required outbound collection calls to secure payment on delinquent accounts through approved methods, including credit card payments, documented payment promises, and negotiated payment arrangements within established authority.
• Complete assigned daily collection tasks, including follow-up on declined credit cards, accounts approaching cancellation, account locks, broken payment promises, and other priority work items.
• Monitor and work assigned email queues, providing timely, accurate, and professional responses to members and internal departments and escalating matters when appropriate.
• Investigate and resolve member escalations and disputes related to invoicing, billing, payments, credits, or collection activity by coordinating with Sales, Billing, Customer Service, and other internal partners.
• Manage aging reports through consistent and prioritized follow-up, identify high-risk or aging accounts, maintain accurate account notes, and provide regular status updates and recommendations to the Manager.
• Follow company policies and applicable legal requirements for collection practices, ensuring all communications, payment arrangements, account actions, and documentation comply with company standards and local, state, and federal guidelines.
• Perform other related duties and support special projects as assigned by management.

Requirements:

• 3-5 years of experience in accounts receivable, account management, credit, or collections is required; business-to-business collections experience is strongly preferred.
• High school diploma or GED equivalent is required; an associate degree in business, accounting, finance, or a related field is preferred.
• Working knowledge of CRM systems, accounts receivable practices, billing procedures, and daily Order-to-Cash (OTC) financial transactions.
• Experience using Microsoft Dynamics CRM or a comparable customer relationship management system is preferred.
• Strong written and verbal communication skills, with the ability to explain account information clearly, professionally, and diplomatically.
• Strong time-management, organizational, and administrative skills, including accurate recordkeeping and proficiency in managing documents, account notes, and spreadsheets.
• Ability to prioritize competing deadlines, manage multiple accounts and work queues, and maintain accuracy in a fast-paced environment.
• Strong relationship-building, negotiation, problem-solving, and customer service skills, including the ability to manage difficult conversations professionally.
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Word; ability to create, maintain, and analyze reports and spreadsheets is preferred.
• Ability to work on-site in the office as required by the position.