Front Desk Coordinator - Administrative and Support Services

Job Description

ProSidian Seeks a Front Desk Coordinator | Administrative and Support Services [M&FRC188093] - DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a Exempt Full-Time Basis Midwest | ProSidian Labor Category - Administrative Specialist II Mid Level Professional aligned under services related to NAICS: 874-7 Business Support - DPLH Est.: 2080 Hrs. ST | 0 Hrs. OT on a Exempt Full-Time Basis located CONUS - North Dakota Across The Midwest Region supporting the U.S. Air Force Military & Family Readiness Center with data entry and front desk customer service functions.

Seeking Front Desk Coordinator candidates with relevant Aerospace And Defense Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Aerospace And Defense Sector Clients such as M&FRC.  This as a Full-Time ProSidian W-2 Administrative and Support Services Functional Area - Administrative and Support Services Supply/Service Initiative and an employed position with commensurate benefits and competitive salary.

JOB OVERVIEW

Provide services and support as a Administrative and Support Services (Front Desk Coordinator) in the Aerospace And Defense Industry Sector focusing on Program / Project Management  Solutions for clients such as U.S. Air Force Military & Family Readiness Center ( M&FRC) | 5th Contracting Squadron Generally Located In CONUS - North Dakota and across the Midwest Region (Of Country/World).

RESPONSIBILITIES AND DUTIES - Front Desk Coordinator | Administrative and Support Services [M&FRC188093]

• Serve as the primary point of contact for all visitors, military personnel, and family members entering the Military Family & Readiness Center (MFRC).
• Greet and assist visitors in a courteous and professional manner, ensuring a welcoming and secure environment.
• Answer and direct phone calls, emails, and in-person inquiries to appropriate staff or departments.
• Maintain a professional and organized front desk area, ensuring information materials are up-to-date and accessible.
• Assist in scheduling and managing appointments, meetings, and events using government scheduling systems.
• Ensure compliance with base security protocols by verifying visitor credentials and directing them through appropriate entry procedures in accordance with AFI 31-101 security regulations.
• Manage visitor logs, security check-ins, and access documentation as required by DoD 5200.1-R.
• Maintain accurate data entry in government systems, ensuring confidentiality and proper documentation handling.
• Generate and maintain electronic and physical records related to front desk operations, including daily visitor reports and appointment logs.
• Provide administrative support, including filing, preparing correspondence, managing office supplies, and handling mail distribution.
• Assist in event and workshop coordination by registering attendees, preparing materials, and setting up meeting spaces.
• Ensure compliance with military regulations, confidentiality policies, and operational standards related to MFRC functions.
• Secure all government-issued materials, electronic devices, and documents at the end of each work period.

Qualifications

Desired Qualifications For Front Desk Coordinator | Administrative and Support Services [M&FRC188093] (M&FRC188093) Candidates:

• Strong customer service orientation with the ability to engage professionally with military personnel, family members, and staff.
• Working knowledge of office administrative functions, data entry, and records management.
• Understanding of military base operations and security procedures is preferred.
• Ability to maintain confidentiality and security protocols when handling sensitive information.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and familiarity with government scheduling and database systems

Education / Experience Requirements / Qualifications

• High school diploma or equivalent required; an Associate’s degree in Business Administration, Office Management, or a related field is preferred.
• 2+ years of experience in front desk operations, customer service, or administrative support.
• Experience working in a military, government, or high-security environment is a plus.
• Previous experience handling secure records and sensitive data is preferred.

Skills Required

• Strong verbal and written communication skills to effectively interact with visitors, military personnel, and government officials.
• Exceptional organizational skills to manage multiple tasks, schedules, and administrative duties.
• High attention to detail for accurate data entry, record-keeping, and report generation.
• Ability to work independently and efficiently under minimal supervision while maintaining a professional demeanor.
• Problem-solving abilities to handle unexpected situations and address visitor needs promptly.

Competencies Required

Excellent oral and written communication skills (This employer participates in the e-Verify program).  Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe).  Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. All employees, in the performance of their respective responsibilities, shall conduct themselves in the highest possible standards of ethical and business conduct. 

• Customer Service Excellence – Ability to provide high-quality, friendly, and professional service while interacting with military personnel and families.
• Adaptability & Flexibility – Capable of adjusting to fast-paced and high-security environments with evolving requirements.
• Security & Compliance Awareness – Understanding and adhering to DoD and Air Force regulations regarding security, confidentiality, and administrative protocols.
• Time Management & Multitasking – Ability to prioritize responsibilities effectively while maintaining efficiency in handling visitor inquiries and administrative duties.
• Professionalism & Integrity – Ability to maintain discretion, professionalism, and ethical behavior while handling confidential government information.

Ancillary Details Of The Roles

• All contractor personnel must obtain a base vehicle pass and ensure compliance with the State of North Dakota Motor Vehicle Department regulations.
• Required to adhere to all military protocol when interacting with uniformed personnel and officials.
• May be required to work extended hours during special events, mission-critical operations, or high-traffic periods at the MFRC.
• Expected to complete periodic refresher training to stay updated on security, confidentiality, and customer service protocols.

Other Details

• Must be able to obtain and maintain base access clearance as per Minot AFB security requirements.
• Required to complete initial and recurring security training per DoD and Air Force regulations.
• Must be able to stand for long periods and operate office equipment such as multi-line telephones, copiers, and computers.

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Additional Information

As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight ProSidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting.

CORE COMPETENCIES

• Teamwork – the ability to foster teamwork collaboratively as a participant and effectively as a team leader
• Leadership – the ability to guide and lead colleagues on projects and initiatives
• Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
• Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
• Motivation – persistent in pursuit of quality and optimal client and company solutions
• Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or workstreams
• Judgment – exercises prudence and insight in the decision-making process while being mindful of other stakeholders and long-term ramifications
• Organization – the ability to manage projects and actions and prioritize tasks

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OTHER REQUIREMENTS

• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary.
• Business Tools – understanding and proficiency with business tools and technology, including Microsoft Office.  The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary.
• Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors
• Curiosity – the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
• Humility – exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference
• Willingness - to constantly learn, share, and grow and to view the world as their classroom

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BENEFITS AND HIGHLIGHTS

ProSidian Employee Benefits and Highlights: Your good health and well-being are essential to ProSidian Consulting.  At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance.  We are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare.  Our growing list of benefits currently includes the following for Full-Time Employees:

• Competitive Compensation: The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives.  The Company contributes a fixed dollar amount each month towards the Plan you elect for medical and dental benefits.  Contributions are deducted on a pre-tax basis.
• Group Medical Health Insurance Benefits: ProSidian partners with BC/BS to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife.
• Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP.
• 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees.  A range of investment options is available with a personal financial planner to assist you.  The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match.
• Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life.  These benefits include Vacation/Sick days – 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given.
• Pre-Tax Payment Programs: Pre-Tax Payment Programs are premium-only plans (POPs) that offer eligible employees a complete Flexible Spending Account (FSA) Plan and a tax benefit.
• Purchasing Discounts & Savings Plans: We want you to succeed financially.  Therefore, we offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program.  This provides special discounts for eligible employees on products and services you buy daily.
• Security Clearance: Due to the nature of our consulting engagements, Security Clearance is required for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials.
• ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals employed for 90 days for candidates submitted through our Referral Program.
• Performance Incentives: Due to the nature of our consulting engagements, performance incentives are associated with each new client that each employee works to pursue and support.
• Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent daycare expenses on a pre-tax basis.  You determine your projected costs for the Plan Year and then elect to set aside a portion of each paycheck into your FSA.
• Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you can elect supplemental life insurance.  D&D covers death or dismemberment from an accident only.
• Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability.

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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply

ProSidian Consulting is an equal opportunity employer and considers qualified applicants foremployment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, Vietnam era, or another eligible veteran status, or any other protected factor.  All your information will be kept confidential according to EEO guidelines.

ProSidian Consulting has pledged to the Hiring Our Heroes Program of the US Chamber of Commerce Foundation and the "I Hire Military" Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina.  All applicants are encouraged to apply regardless of Veteran Status.

Furthermore, we believe in "HONOR ABOVE ALL"—success while doing things the right way. Pride comes from the challenge; the reward is excellence in the work.

For Easy Application, Use Our Career Site Located On Http://Www.ProSidian.Com/ Or Send Your Resume, Bios, And Salary Expectations / Rates To Careers @ ProSidian.Com & Recruiter @ ProSidian.Com

ONLY CANDIDATES WITH THE REQUIRED CRITERIA ARE CONSIDERED.

Be sure to place the job reference code in the subject line of your e-mail.  Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.

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