Conference Services Manager

Additional Information: This hotel is owned and operated by an independent franchisee, Scalzo Hospitality, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

• Coordinate and detail conferences, meetings, banquets, and special events from planning through execution.
   
• Serve as the primary client contact, ensuring event needs and expectations are met.
   
• Prepare and distribute Banquet Event Orders (BEOs), floor plans, event reports, and related documentation.
   
• Lead weekly BEO meetings and communicate event details across departments.
   
• Collaborate with Sales, Banquets, and Accounting to ensure smooth operations and accurate billing.
   
• Identify upselling opportunities, monitor event minimums, and manage attrition.
   
• Conduct client meetings, site visits, and pre- and post-event conferences.
   
• Address guest concerns and proactively resolve challenges.
   

• Minimum of 2 years of experience in conference services, catering, event planning, or group sales servicing, preferably in a hotel or hospitality setting.
   
• High school diploma or equivalent required; a degree in Hospitality Management, Event Management, or a related field is preferred but not required.
   
• Strong organizational and time management skills, with the ability to coordinate multiple events and deadlines simultaneously.
   
• Excellent communication, customer service, and relationship-building skills.
   
• Detail-oriented, self-motivated, and able to work independently while collaborating with multiple departments.
   
• Strong problem-solving skills and the ability to handle guest concerns professionally.
   
• Comfortable using computer systems and event management software.
   
• Flexible availability to occasionally work evenings and weekends based on event needs.
   
• Ability to move throughout the hotel and lift, carry, or push up to 50 pounds as needed.

• Competitive Compensation: $55,000–$65,000 base salary plus bonus eligibility up to 20%.

• Generous Time Off: Two weeks of PTO plus five personal days during your first year, increasing to three weeks of PTO after one year.

• Comprehensive Benefits: Health insurance and additional benefits for eligible employees.

1. Marriott Travel Discounts: Discounted hotel stays at participating Marriott properties worldwide.

• Additional Perks: Enterprise rental car discounts and complimentary lunch while working.

• Fun Team Culture: Monthly team activities, quarterly manager outings, employee celebrations, and team competitions.

This company is an equal opportunity employer.

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Pay Range (US/Canada/EMEA): $55,000 - $65,000 annually