Implementation Engineer
About the job
- 3-5 years of technical experience in integration engineering, DevOps, technical support, or a similar role.
- Ability to trace data flow across multiple systems and identify where issues occur.
- Experience with REST APIs, SQL queries, and database concepts.
- Experience with iPaaS tools such as Boomi, MuleSoft, or Zapier.
- Familiarity with alerting systems, log analysis, and proactive monitoring.
- Ability to explain technical concepts to non-technical stakeholders and manage expectations during incidents.
- Ability to respond calmly and methodically to time-sensitive issues affecting client billing operations.
- Ability to investigate complex issues until the root cause is identified.
- Experience with SAP S/4HANA technical integration, BTP, REST APIs, and ERP architecture.
- Experience writing SQL queries and troubleshooting databases.
- Experience testing and debugging REST APIs using Postman, curl, or similar tools.
- Understanding of log analysis and pattern recognition.
- Understanding of basic scripting for automation and data manipulation.
- Understanding of bi-directional data synchronization and ETL processes.
- Experience with ticket or case management systems such as Jira, Linear, or ServiceNow.
- Build new and customize existing Boomi processes for client system integration with Laurel.
- Work with clients to test deployed Boomi processes and validate data integrity for each integration.
- Support clients transitioning between billing systems, including coordinating migration activities with zero-downtime requirements.
- Provide urgent support during high-pressure go-live periods, including possible evening or weekend work during critical cutovers.
- Document processes and lessons learned for continuous improvement.
- Monitor integration health across all client environments and respond quickly to alerts for client-centric systems.
- Investigate and resolve client-centric system alerts to prevent data discrepancies in client billing systems within the required response time.
- Manage Boomi Atom monitoring and respond to unexpected shutdowns and flow exceptions.
- Troubleshoot data-flow issues from Laurel through client Practice Management Systems, identify breakpoints, and implement fixes.
- Perform root-cause analysis on recurring issues and implement preventative measures.
- Coordinate rapid system shutdowns during critical incidents to prevent data-integrity issues.
- Optimize integration performance by identifying and refactoring inefficient processes.
- Serve as Level 2 technical escalation for synchronization issues.
- Support Principal Partner Engineers with complex troubleshooting across multiple client environments.
- Diagnose issues spanning Laurel, Boomi, client Practice Management Systems, and productivity tools.
- Document issue patterns and create knowledge-base articles for common scenarios.
- Collaborate with Engineering teams when issues require code fixes or feature modifications.
- Maintain internal tools used for support and troubleshooting.
- Communicate directly with client IT and technical contacts during escalations and outages.
- Explain technical issues and resolutions in clear, non-technical language when needed.
- Coordinate with client technical teams to resolve integration issues on their end.
- Build relationships with key client technical contacts for faster issue resolution.
- Participate in weekly check-in meetings with larger clients to address emerging issues.
- Provide status updates during incidents and manage client expectations around resolution timelines.
- Understand Laurel's architecture and data flow from capture to billing systems.
- Shadow Principal Engineers on escalations and begin triaging basic issues independently.
- Respond to monitoring alerts and determine when to escalate or resolve them.
- Become familiar with common client Practice Management System configurations and integration patterns.
- Independently troubleshoot and resolve Level 2 escalations.
- Identify patterns in recurring issues and propose preventative solutions.
- Deploy Boomi Integration for new customers from start to finish.
- Own the monitoring and alerting workflow and coordinate rapid responses to critical incidents.
- Build trusted relationships with key client technical contacts.
- Proactively identify integration issues before they impact clients.
- Contribute to process improvements that reduce time to resolution or prevent issues.
- Support system migrations from start to finish.
- Experience with legal technology, professional services software, human capital management services, or time and billing systems, including SAP, Workday, Aderant, Elite 3E, Practice Engine, CCH Axcess, or Clio.
- Familiarity with authentication protocols including SSO, SAML, and OAuth.
- Knowledge of Microsoft 365 integrations, including Exchange, Outlook, and Teams.
- Experience supporting SaaS applications in enterprise environments.
- Previous work in a high-velocity, customer-centric environment.
- Scripting and automation skills using Python, PowerShell, JavaScript, or similar tools.
- Understanding of data validation and reconciliation processes.
About the company
Laurel provides an AI-powered time intelligence platform for professional services firms. It passively captures work activity from emails, documents, and video calls, uses firm-specific AI to group actions, generate detailed billing narratives, and check entries against compliance rules in real time, eliminating manual timesheets. It also offers analytics on project costs, resource usage, and the true cost of service delivery to support data-driven pricing and staffing decisions. Laurel aims to close revenue leakage, improve profitability for large accounting, consulting, and law firms, and serve as a foundational data layer for AI transformation in knowledge-based industries.
Company Size
201-500
Company Stage
Series C
Total Funding
$149.7M
Headquarters
San Francisco, California
Founded
2016
Get referred to Laurel
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Simplify's Take
What believers are saying
- June 2025 Series C raised $100 million from IVP, GV, and 01A.
- Allens, Allinial Global, and Kinstellar selected Laurel for firmwide 2026 rollouts.
- Workday Ventures backing and Microsoft Marketplace listing strengthen enterprise credibility and distribution.
What critics are saying
- Aderant Sierra, Intapp Time, and PointOne attack Laurel's core timekeeping wedge in 2026.
- Customer ROI depends on adoption; lawyers resisting surveillance tools can stall deployments at firms like Kinstellar.
- Laurel's existential risk is timekeeper commoditization: firms standardize on bundled ERP and AI suites.
What makes Laurel unique
- Laurel auto-captures work across apps, replacing manual time entry for lawyers.
- ChatGPT Enterprise plugin makes captured time queryable inside lawyers' daily workflow.
- Partnerships with Dayshape and Microsoft Marketplace embed Laurel into adjacent enterprise systems.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Sick Leave
Unlimited Paid Time Off
Hybrid Work Options
Phone/Internet Stipend
Wellness Program
Growth & Insights and Company News
6 month growth
↑ 2%1 year growth
↑ 0%2 year growth
↑ 0%Laurel announces its plugin for ChatGPT Enterprise. SAN FRANCISCO, Sept 18 - Laurel today announced the Laurel plugin for ChatGPT Enterprise, to combine frontier intelligence with deep legal search and instructions for professional legal analysis and writing. Lawyers have no shortage of work or ideas for doing it better. By bringing Laurel's record of captured work together with ChatGPT model capabilities to summarize and question that record, the plugin helps lawyers see where their time went and where recorded time falls short of the work behind it. This gives lawyers more room to pursue the work they have not yet been able to do. For example, a lawyer can use the Laurel plugin within ChatGPT Enterprise to understand what they worked on for a client that week and review a summary of that activity by client, matter, or application alongside the time entries already recorded. The plugin surfaces the gaps between the two. Entering and submitting time continues in Laurel. Lawyers no longer have to log into Laurel to see their own work. Questions that used to mean clicking through reports become a question asked in plain language and answered at the moment it comes up. Those already working in ChatGPT can pull their work record into what they are doing on the platform rather than switching tools. The lawyers who want to go further can build on it. A weekly readout of where the week went, an analysis of which matters are consuming the most time, or a custom agent that reports back every Friday are all things a lawyer can assemble themselves, using their own work record as the input. "Lawyers know better than we do what questions to ask about their own work. Our job was to make the record good enough to answer them, then get out of the way. Now a lawyer can ask what happened on a matter, in the tool they already have open, and get the actual answer." - Ryan Alshak, CEO and co-founder of Laurel The plugin is available to Laurel customers through the ChatGPT plugin directory. In managed ChatGPT workspaces, an administrator enables the plugin before members can install it. Each lawyer then connects their own Laurel account so they see only the work Laurel already captured for them. Learn more about the plugin at: https://chatgpt.com/plugins. "We believe the next generation of AI for law will be built around what makes each firm distinctive - its expertise, judgment, and way of working. By building alongside Laurel, we're turning that expertise into AI lawyers can use every day, creating new ways for firms to serve their clients and shape the future of legal work." - Jason Boehmig, GM Legal Industry at OpenAI
Kinstellar selects Laurel AI in "commercial excellence" drive. * August 20, 2026 Independent international law firm Kinstellar has selected AI timekeeping and work intelligence vendor Laurel AI as part of a wholesale transformation drive, Legal Technology can reveal. The firm, which has circa 400 lawyers and 15 offices across Central and Eastern Europe, Southeast Europe and Central Asia selected Laurel earlier this year and is due to begin rolling it out in the first part of Autumn. Kinstellar rolls out cloud finance system Aderant Sierra in the second part of Autumn, which is an upgrade of its existing finance system. The selection process for both began this year, delivering on a hugely ambitious timescale. Speaking to Legal IT Insider, Rob Morris, chief growth and transformation officer at Kinstellar's parent company Aapogee, who was brought in at the start of the year, said: "We looked at the incumbent time recording system in Sierra and we also looked at a bunch of the other ones and the different ways you can use Laurel is just phenomenal. We're using it primarily just to focus on the billable side of things and have an improved experience for the lawyers so they can record time differently. But we see all sorts of potential benefits in terms of how we see usage of our applications, how we drive adoption, and how we get the ROI on AI tools." Morris says that the firm's priority right now "is to drive commercial excellence, improve our time to cash cycle quite significantly, so we can do better, and improve reporting to the to clients." The hope is that Laurel will also save a huge amount of time for lawyers. Morris says: "At the moment, a lawyer's biggest pain point is how it takes a few hours a day to record my timesheet. And this will take it down to 10, 20 minutes, because it does it for them." Also leading the transformation drive at Kinstellar is digital transformation and legaltech innovation group head Ivan Rašić, who says of Laurel: "One of the leading reasons also why we selected them was the simplicity and the way they plug into the day-to-day workflow of our lawyers. They just select their toolkit, say, 'Okay, these are the five tools we predominantly use day in and day out' and then Laurel will pick up just the activity from those tools, giving you full control to evaluate what you did in the end of the day." Behind the project, Morris says there is a "whole commercial excellence programme of work around how are we going to improve billing as a result of this? How are we going to improve collections? How are we going to improve our client reporting? How do we improve pricing or legal project management to improve both the lawyer experience and also the client so that we can have price certainty." Laurel AI, which started life as Time by Ping, was founded in 2016 by Ryan Alshak and given one of its first breaks by Mishcon's legaltech incubator MDR Lab. It raised $100m in August and is focusing its attention on helping organisations to maps time to business outcomes (see article below.) Emil Dyrvig, chief revenue officer at Laurel said: "We're proud to partner with Kinstellar. At Laurel, we help firms see exactly where time goes and what their technology investments return. Kinstellar is doing that across every office at once rather than one market at a time. Together, we're giving fee earners their time back and their leadership one clear picture of how the firm works." For its interview with Morris and Rašić about the wider transformation programme see HERE.
Laurel and Dayshape partner to help professional services firms tackle hidden revenue leakage and operational blind spots. Jun 2, 2026 New partnership connects AI-powered resource planning with automated time capture as firms struggle with visibility into capacity, profitability and delivery risk Laurel, the work intelligence platform for professional services, and Dayshape, the AI-powered resource management platform trusted by Big Four and top-tier professional services firms globally, have announced a partnership to help firms identify and eliminate revenue leakage. The partnership brings together Dayshape's AI-powered resource planning platform with Laurel's automated work intelligence technology, giving businesses a clearer view of how work is planned, delivered and billed across the organization. Laurel automatically captures work activity across meetings, emails, documents and digital workflows, reducing reliance on manual time entry and improving the accuracy of operational and financial data. That data feeds directly into Dayshape's real-time resource planning and project financial features, enabling firms to make smarter decisions around staffing, profitability, pricing and delivery risk - before issues impact the bottom line. Dayshape customers typically see a 5% increase in utilization, while Laurel users capture an average of 28 additional minutes per day. Both report profit increases 11% - together, the potential is even greater. Where most scheduling tools assign the best available person to each role one at a time, Dayshape's AI evaluates the entire organization simultaneously, identifying the optimal allocation across all engagements. Laurel captures what actually happens - automatically recording professional time and generating accurate work intelligence that firms can use to bill precisely and manage engagements more profitably. Together, the platforms deliver an end-to-end view of resourcing economics, helping firms identify margin leakage earlier, improve forecasting accuracy and maximize billable utilization across teams. By connecting how work is planned with how it is actually performed, firms can make decisions based on real project performance - not incomplete timesheet data. The partnership comes at a critical time for the industry. Professional services firms are under increasing pressure to improve productivity and profitability. Dayshape's research* shows 42% of firms missed revenue targets last year, while only 25% of leaders say they feel confident in their organisation's ability to plan long term. Two thirds (38% of firms lack clear visibility into team capacity and availability and a similar number (37%) lack real-time profitability insight by team or project. Through this partnership Dayshape and Laurel will address visibility and time keeping friction points, reducing potential impact on the bottom line. The partnership also strengthens the capabilities of each platform. Dayshape's scheduling data gives Laurel richer context for matching captured time to the right matters and engagements. Laurel's verified time actuals make Dayshape's plan-versus-actual reporting more accurate, improving every utilization report and engagement financial the platform surfaces. Both companies serve the world's leading professional services firms and are part of the Microsoft and Workday partner networks, simplifying joint deployment for customers. Matt Cockett, CEO of Dayshape says: "What Dayshape does so well is provide a forward-looking view of a business enabling companies to plan optimally and course correct as they go. Laurel ensures every minute of work is captured accurately, without adding any extra effort for teams. We know that time data in professional services has historically been difficult to manage. Laurel's technology means that it doesn't need to be - which is exactly why this partnership makes sense." Ryan Alshak, CEO and Co-Founder of Laurel, says: "Most firms know they have a data problem. They just don't know how bad it is until they fix it. Laurel gives firms an accurate picture of how time is actually being spent and what it's producing. Connecting it with Dayshape's scheduling and revenue engine means customers finally have the planning layer and the execution layer talking to each other." Together, the platforms attack margin from both directions. Dayshape prevents leakage at the point of resourcing decisions. Laurel recovers it at the execution layer. Firms running both gain control over the full margin picture. *https://dayshape.com/guides/inside-the-leadership-growth-agenda
Laurel expands asia-pacific presence through firmwide partnership with Allens. SYDNEY, AUSTRALIA / ACCESS Newswire / May 27, 2026 / Leading international law firm Allens is rolling out Laurel as a firmwide platform for recording time and responding to specific client billing requirements. Allens selected Laurel following a thorough and rigorous evaluation, identifying it as the platform best positioned to automate time capture, improve billing accuracy, and deliver the analytical insights their clients require. The selection is a further demonstration of the firm's commitment to transformation and AI-driven innovation. Bill Tanner, Chief Information Officer at Allens, said: "Our digital transformation strategy is grounded in a clear ambition: to deliver higher value insights and efficiency when it matters most. With Laurel, we're harnessing AI to improve how client requirements are handled in the billing process and enhance their overall experience with Allens. Addressing these considerations earlier supports better outcomes for both our people and our clients." Ryan Alshak, CEO at Laurel, said: "Allens has a clear vision for what the modern law firm looks like, and their decision to deploy Laurel firmwide reflects that focus. We're proud to support their rollout and the improvements they're driving in client experience and time capture." About Laurel Laurel is the world's first AI-native work intelligence platform built for professional services. The platform's AI transforms how firms capture, classify, and optimize their most valuable resource: time. By automating timekeeping and ensuring narrative compliance with client billing guidelines and outside counsel guidelines, Laurel helps firms capture billable work accurately and submit time that meets the standards clients demand. Connecting time data to business outcomes, Laurel enables many of the world's leading law, accounting, and consulting firms to reduce write-downs, improve realization rates, and make data-driven decisions about how their people and matters are performing. For more information, visit www.laurel.ai. About Allens Allens is a leading international law firm, working with clients in the moments that shape their future. With 164 partners and approximately 1,700 professionals across offices in Brisbane, Hanoi, Ho Chi Minh City, Melbourne, Perth, Port Moresby, and Sydney, and a global network of 40 offices in 25 countries through its integrated alliance with Linklaters, Allens works with clients on their most complex challenges. To learn more, visit www.allens.com.au. Media Contact
Allinial Global partners with Laurel to bring work intelligence to member firms. April 8, 2026 * Home * Press * Allinial Global Part... ATLANTA, GEORGIA April 8, 2026 - Allinial Global, the world's second largest accounting association, is pleased to announce a new strategic partnership with Laurel, the AI time intelligence platform purpose-built for professional services firms. Through this partnership, Allinial Global members gain access to Laurel's platform, which automates time capture and unlocks real-time work intelligence. Laurel's advanced capabilities empower members to streamline operations, identify growth opportunities, and enhance client service - all key to positioning firms for future success. "Accounting firms are under more pressure than ever to improve profitability, retain top talent, and deliver more value to their clients - all while managing increasingly complex workloads. Laurel was built to help solve exactly this. Our AI automates the most burdensome part of a professional's day - time entry - and turns that data into actionable work intelligence. We're proud to partner with Allinial Global, whose members represent some of the most innovative and growth-oriented firms in the profession. Together, we're helping these firms capture more revenue, operate more efficiently, and give their people time back for the work that matters most," said Kourosh Zamani, Co-Founder of Laurel. "We're thrilled to be collaborating with Laurel to bring a cutting-edge solution to Allinial Global members," said Allinial Global President and CEO Tony Sacre. "Technology is key to helping our firms stay ahead of the curve, and harnessing Laurel's AI-powered platform helps our members work smarter, not only in terms of saving time, but also through access to actionable work intelligence that drives better decision-making and client service." Allinial Global members can learn more about how Laurel can help their firms optimize time entry and leverage real-time work intelligence via the Allinial Global member portal. About Allinial Global: Allinial Global is a member-based association dedicated to the success of independent accounting and consulting firms. Founded in 1969, this strategic affiliation of legally independent accounting firms has a mission to empower members to build best-in-class firms to serve their clients by providing access to the right tools, resources, and people. Allinial Global is two hundred seventy-two members strong and growing, with locations throughout the world generating over $7.75 billion in collective revenues. With dedicated regional liaisons who have extensive connections throughout the Americas, EMEA (Europe, the Middle East, and Africa), and the Asia Pacific region, members of Allinial Global are committed to providing the most agile, flexible, and client-centric solutions anywhere, anytime. About Laurel: Laurel is the AI time platform for enterprise professional services firms. Laurel's platform transforms how organizations capture, analyze, and act on their most valuable resource: time. Through automated time capture and real-time work intelligence, Laurel enables firms to increase profitability, improve client delivery, reduce revenue leakage, and make smarter operational decisions. Laurel serves many of the world's largest accounting, consulting, and law firms. To learn more, visit laurel.ai. For press inquiries regarding Allinial Global, please contact: Lara Joseph, COO & EVP, Member Services