Surgery Partners

Outpatient surgical center offering multi-specialty care

Director of Revenue Analytics

Data & AnalyticsUpdated on Nov 6

Full-timeRemote in USANo salary listed

About the Job

Requirements

A bachelor's degree in healthcare administration, finance, business, analytics, information systems, data science, or a related field is required; equivalent combination of education and directly relevant experience may be considered.
At least 7 years of progressive experience in healthcare revenue cycle, healthcare analytics, business intelligence, finance, or a closely related field, including experience using data to improve operational or financial performance.
Demonstrated experience supporting healthcare executives and operational leaders with KPI reporting, dashboards, performance analysis, and decision support.
Strong working knowledge of the end-to-end healthcare revenue cycle, including patient access, eligibility and authorization, financial clearance, coding, charge capture, billing, claims, denials, payment posting, collections, and bad debt.
Strong understanding of revenue cycle measures and KPIs, how they are calculated, appropriate benchmarks, and common operational root causes of unfavorable performance.
Ability to connect metrics across the revenue cycle and distinguish symptoms from underlying process, payer, people, technology, workflow, or data-quality causes.
Ability to translate ambiguous business questions into structured analytical requirements and actionable reporting solutions.
Strong data literacy, including validating results, reconciling data, identifying anomalies, understanding data lineage, and challenging unsupported conclusions.
Executive-level communication and presentation skills, with the ability to simplify complex analyses into clear insights, risks, opportunities, and recommended actions.
Demonstrated ability to build trusted relationships with ASC and hospital leadership, finance, operations, IT and data teams, and third-party partners.
Strong prioritization and portfolio-management skills, balancing recurring reporting, ad hoc analysis, strategic projects, and urgent executive requests.
Commitment to data accuracy, confidentiality, governance, documentation, and reproducible analytical methods.
Curiosity and intellectual rigor, including asking effective follow-up questions to understand the business problem before building an analytical solution.
Ability to develop analysts through coaching, quality review, business-context education, and clear performance expectations.
Ability to operate effectively in a fast-paced, matrixed organization and influence outcomes without direct authority.
Ability to travel as required to support business needs.
Work is primarily performed in a normal office environment and requires frequent sitting, seeing, talking or hearing, and repetitive use of hands; occasional standing and walking.

Responsibilities

Lead the revenue cycle analytics function supporting ASC, hospital, market, division, and corporate leadership.
Establish and maintain standardized definitions, calculation methodologies, data sources, and reporting logic for core revenue cycle measures and KPIs, including AR Days/DSO, DNFB/unbilled, aging, denials, cash collections, net patient revenue, point-of-service collections, bad debt, payment variance, productivity, and other operational measures.
Understand business and operational drivers that influence KPI performance and provide initial root-cause assessments when results do not meet established benchmarks or targets.
Develop an analytics roadmap that prioritizes high-value reporting, performance management, cash acceleration, operational transparency, and leadership decision support.
Promote data governance, metric consistency, data quality, reconciliation, and a single-source-of-truth approach across revenue cycle reporting.
Partner with ASC, hospital, market, division, finance, operations, and revenue cycle leaders to understand business questions, performance concerns, and decision-support needs.
Translate business insight needs into clear report, dashboard, data model, visualization, and analytical requirements.
Develop or oversee executive-ready dashboards and recurring performance reporting that highlight trends, variances, benchmarks, leading indicators, risks, and opportunities requiring action.
Perform and guide root-cause, trend, segmentation, and opportunity analyses to identify where revenue cycle performance is breaking down and where intervention is likely to have the greatest financial or operational impact.
Communicate complex analytical findings in concise business language, tailoring the message for executives, operators, and technical audiences.
Facilitate KPI reviews that move teams from reporting what happened to understanding why it happened and what action should be taken.
Lead, coach, and develop a small team of revenue cycle analysts; establish priorities, quality standards, work plans, and accountability for deliverables.
Direct and coordinate work performed by contractors, consultants, technology partners, and analytics vendors as needed.
Provide functional leadership for revenue cycle analytics platforms and tools.
Partner with data, IT, finance, and vendor teams to validate source data, troubleshoot reporting issues, improve data availability, and support scalable analytics solutions.
Encourage automation and self-service analytics where appropriate while maintaining controls over metric definitions, data quality, and executive reporting.
Stay current on healthcare revenue cycle trends, reimbursement changes, analytics capabilities, and emerging technologies, including responsible uses of advanced analytics and AI.

Desired Qualifications

A master's degree is preferred.
At least 3 years of leadership, team lead, or people-management experience is preferred, including responsibility for analysts, contractors, consultants, or vendors.
Experience with both hospital and ambulatory surgery center revenue cycle environments is strongly preferred.
Proficiency with VisiQuate, Tableau, Microsoft Power BI, or similar healthcare analytics and business intelligence platforms is highly preferred.
Working knowledge of SQL, data models, or querying concepts is preferred.
HFMA, CRCR, CHFP, CHDA, Lean/Six Sigma, Power BI, Tableau, or related healthcare or analytics certification is preferred but not required.

Accessibility Note:

Surgery Partners is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is the Company’s policy not to discriminate against any qualified people or applicant with regard to any terms or conditions of employment on the basis of such individual’s disability. Consistent with this policy of non-discrimination, the Company will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made the Company aware of his/her disability, unless doing so would cause an undue hardship to the Company. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact [email protected]

JOB SUMMARY

The Director of Revenue Cycle Analytics is a highly visible corporate-level leadership role responsible for turning revenue cycle data into actionable business insight for Surgery Partners’ ambulatory surgery centers (ASCs), surgical hospitals, and corporate revenue cycle teams. The Director establishes and advances the revenue cycle analytics strategy, ensures consistent and accurate measurement of key performance indicators (KPIs), and partners with operational and executive leaders to identify performance opportunities, understand root causes, and support measurable improvement.

This role serves as the bridge between revenue cycle business needs and analytics solutions. The Director must understand how core revenue cycle measures are calculated, recognize the operational drivers behind performance, translate business questions into clear reporting and dashboard requirements, and communicate findings in a way that enables leaders to take action. The Director leads a small team of revenue cycle analysts and may coordinate contractors, technology partners, and analytics vendors.

DUTIES AND RESPONSIBILITIES

Revenue Cycle Analytics Strategy & KPI Governance

Lead the revenue cycle analytics function supporting ASC, hospital, market, division, and corporate leadership.
Establish and maintain standardized definitions, calculation methodologies, data sources, and reporting logic for core revenue cycle measures and KPIs, including AR Days/DSO, DNFB/unbilled, aging, denials, cash collections, net patient revenue, point-of-service collections, bad debt, payment variance, productivity, and other operational measures.
Understand the business and operational drivers that influence KPI performance and provide initial root-cause assessment when results do not meet established benchmarks or targets.
Develop an analytics roadmap that prioritizes high-value reporting, performance management, cash acceleration, operational transparency, and leadership decision support.
Promote data governance, metric consistency, data quality, reconciliation, and a single-source-of-truth approach across revenue cycle reporting.

Business Partnership, Reporting & Decision Support

Partner with ASC, hospital, market, division, finance, operations, and revenue cycle leaders to understand business questions, performance concerns, and decision-support needs.
Translate business insight needs into clear report, dashboard, data model, visualization, and analytical requirements.
Develop or oversee executive-ready dashboards and recurring performance reporting that highlight trends, variances, benchmarks, leading indicators, risks, and opportunities requiring action.
Perform and guide root-cause, trend, segmentation, and opportunity analyses to identify where revenue cycle performance is breaking down and where intervention is likely to have the greatest financial or operational impact.
Communicate complex analytical findings in concise business language, tailoring the message for executives, operators, and technical audiences.
Facilitate KPI reviews that move teams from reporting what happened to understanding why it happened and what action should be taken.

Team Leadership, Technology & Analytics Enablement

Lead, coach, and develop a small team of revenue cycle analysts; establish priorities, quality standards, work plans, and accountability for deliverables.
Direct and coordinate work performed by contractors, consultants, technology partners, and analytics vendors as needed.
Provide functional leadership for revenue cycle analytics platforms and tools; experience with VisiQuate, Tableau, Microsoft Power BI, or comparable healthcare analytics/business intelligence platforms is highly preferred.
Partner with data, IT, finance, and vendor teams to validate source data, troubleshoot reporting issues, improve data availability, and support scalable analytics solutions.
Encourage automation and self-service analytics where appropriate while maintaining controls over metric definitions, data quality, and executive reporting.
Stay current on healthcare revenue cycle trends, reimbursement changes, analytics capabilities, and emerging technologies, including responsible uses of advanced analytics and AI.

QUALIFICATIONS

EDUCATION

Bachelor’s degree in healthcare administration, finance, business, analytics, information systems, data science, or a related field required; equivalent combination of education and directly relevant experience may be considered. Master’s degree preferred.

EXPERIENCE

7+ years of progressive experience in healthcare revenue cycle, healthcare analytics, business intelligence, finance, or a closely related field, including experience using data to improve operational or financial performance.
3+ years of leadership, team lead, or people-management experience preferred, including responsibility for analysts, contractors, consultants, or vendors.
Demonstrated experience supporting healthcare executives and operational leaders with KPI reporting, dashboards, performance analysis, and decision support.
Experience with both hospital and ambulatory surgery center revenue cycle environments strongly preferred.
Experience with healthcare revenue cycle systems, data warehouses, reporting platforms, and business intelligence tools.

LICENSE(S)/CERTIFICATION(S)

HFMA, CRCR, CHFP, CHDA, Lean/Six Sigma, Power BI, Tableau, or related healthcare/analytics certification preferred but not required.

KNOWLEDGE/SKILLS/ABILITIES

Strong working knowledge of the end-to-end healthcare revenue cycle, including patient access, eligibility/authorization, financial clearance, coding, charge capture, billing, claims, denials, payment posting, collections, and bad debt.
Strong understanding of revenue cycle measures and KPIs, how they are calculated, appropriate benchmarks, and the common operational root causes of unfavorable performance.
Ability to connect metrics across the revenue cycle and distinguish symptoms from underlying process, payer, people, technology, workflow, or data-quality causes.
Ability to translate ambiguous business questions into structured analytical requirements and actionable reporting solutions.
Strong data literacy, including the ability to validate results, reconcile data, identify anomalies, understand data lineage, and challenge conclusions that are not supported by the data.
Proficiency with VisiQuate, Tableau, Microsoft Power BI, or similar analytics/BI platforms highly preferred; advanced Excel skills expected. Working knowledge of SQL, data models, or querying concepts preferred.
Executive-level communication and presentation skills, with the ability to simplify complex analyses into clear insights, risks, opportunities, and recommended actions.
Demonstrated ability to build trusted relationships with ASC and hospital leadership, finance, operations, IT/data teams, and third-party partners.
Strong prioritization and portfolio-management skills; able to balance recurring reporting, ad hoc analysis, strategic projects, and urgent executive requests.
Commitment to data accuracy, confidentiality, governance, documentation, and reproducible analytical methods.
Curiosity and intellectual rigor; asks effective follow-up questions to understand the business problem before building the analytical solution.
Ability to develop analysts through coaching, quality review, business-context education, and clear performance expectations.
Ability to operate effectively in a fast-paced, matrixed organization and influence outcomes without direct authority.
Travel as required to support business needs.

Working Conditions

PHYSICAL REQUIREMENTS

Work is primarily performed in a normal office environment and requires frequent sitting, seeing, talking/hearing, and repetitive use of hands; occasional standing and walking.

Core Competencies

Agility

Adapts quickly to changing priorities, data availability, system constraints, and business needs while maintaining analytical quality.

Bias to Action

Moves from insight to decision support and maintains focus on measurable operational and financial outcomes.

Customer Focus

Understands the information needs of ASC, hospital, market, division, corporate, finance, and revenue cycle leaders.

Managing Complexity

Extracts the core meaning from complex data and operating environments, separates signal from noise, and hunts for root causes.

Capability Building

Coaches analysts in technical skills, revenue cycle business knowledge, analytical thinking, and executive communication.

Interpersonal Impact

Builds credibility through data and business context, adjusts communication to the audience, and influences outcomes without direct authority.

Strategic Vision

Anticipates future information needs and builds scalable analytics capabilities that support growth, standardization, and performance improvement.

Benefits:

Comprehensive health, dental, and vision insurance
Health Savings Account with an employer contribution
Life Insurance
PTO
401(k) retirement plan with a company match
And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

Equal Employment Opportunity & Work Force Diversity

Surgery Partners conducts pre-employment screenings including but not limited to criminal background checks and drug testing.

About the Company

Surgery Partners

Outpatient surgical center offering multi-specialty care

Outpatient surgical care across multiple specialties in Cleveland, avoiding overnight hospital stays and focusing on safe, high-quality care with clear cost communication. Procedures are performed by board-certified physicians using advanced equipment, with multiple specialties under one roof and billing through patient fees, insurance reimbursements, and Medicare; digital accessibility and a straightforward online experience are emphasized. This approach differentiates itself from hospital-based care by offering multi-specialty services in a dedicated surgical center with transparent finances and strong digital accessibility. The goal is reliable, patient-focused surgical care with clear communication and accessible digital tools for procedures outside a traditional hospital setting.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Cleveland, TN
Founded: 2000

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