Provider Success Manager @ Regard

As a Provider Success Manager at Regard, you own the education process and provider relationship throughout the contract period for assigned client organizations. You will collaborate with the Customer Success Manager and are responsible for scheduling education/shadow/debrief sessions, building relationships with individual clinicians, identifying and escalating barriers to adoption, as well as recommending opportunities to improve onboarding, clinician communication and user feedback processes. This role reports directly to the Director of Provider Success, but works closely with customer success, sales, marketing, product and engineering teams to ensure an outstanding experience with Regard.

About Regard

Our mission is to bring world-class healthcare to everyone. Regard is the world’s first comprehensive, automated diagnosis tool. Regard streamlines clinical and revenue cycle efforts to dramatically improve hospital finances, patient safety, and physician happiness. We are excited by challenges, mission-oriented work, and meaningful relationships. We work closely with some of the top health systems in the country and are leading the change that healthcare - one of the largest and most inefficient industries in the world - needs. We want you to join us.

Responsibilities

Alpha Phase:
Work with client leadership to identify ideal Alpha users
Schedule education/shadow and debrief sessions
Complete and post daily recap of each session including observations, issues feedback and support plan
Monitor utilization, prompt use as needed
Communicate resolution/status of feedback submitted

Roll-out/Expansion Phase:
Obtain names and schedules of all providers who will be using Regard
Schedule education/shadow and debrief sessions
Complete and post daily recap of each session including observations, issues feedback and support plan
Monitor utilization, prompt use as needed
Communicate resolution/status of feedback submitted
Email product updates as they are released

Maintenance:
On-site check-in/refresher sessions twice per year
Complete and post on-site recap
Monitor utilization, prompt use as needed
Communicate resolution/status of feedback submitted
Email product updates as they are released

Requirements

4+ years of experience in education, healthcare, software application end user education, or related field
Experience working with physicians or in a hospital setting preferred
Familiarity with adult learners, in-person and virtual training
Exceptional organizational skills
Able to confidently demonstrate using Regard within physician meetings
Required to travel at least 75% of the time
Must be located in Arizona
Required to be within an hour driving distance from a major airport

Comp | Perks | Benefits

Eligible for equity + performance bonuses
99% employer paid health benefits (Medical, Dental, and Vision) + One Medical subscription
18 PTO days/yr + 1 week holiday break
Annual $750 learning & development stipend
Company-sponsored team retreat + social events
Quarterly travel budget + company-sponsored housing for co-working at LA HQ

Our goal at Regard is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. Regard is proud to be an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We celebrate diversity and are proud of our supportive, inclusive workplace.

Responsibilities

Requirements

Comp | Perks | Benefits

6 month growth

1 year growth

2 year growth