Assistant General Manager

Salary Range: 140000 to 160000 (Currency: USD) (Pay period: per-year-salary)

Administrative:

• Manage office operations, including correspondence, scheduling, and supply orders.
• Assist with association Board of Directors meeting preparations (monthly and quarterly), including agendas, notices, reports, and meeting minutes.
• Maintain vendor files, insurance certifications, and compliance records.
• Update the associations profiles, calendars, contracts, website, and communication platforms.
• Process utility charges and coordinate billing with Accounts Receivable.
• Support the GM with Action List updates and other tasks as assigned.
• Conduct routine inspections of common areas and create work orders as needed.
• Review daily reports and ensure proper filing and distribution.

Architectural Review:

• Liaise with the Architectural Review Committee, schedule meetings, and take minutes.
• Communicate with homeowners regarding construction approvals, monitor progress, and handle deposits/refunds.
• Coordinate inspections and sound testing as needed.

Member Services/Hospitality:

• Address resident concerns and complaints.
• Issue access devices and assist new owners with registration.
• Supervise, train, and schedule the onsite team members.
• Provide backup support for team members when needed.

Accounting:

• Process accounts receivable and service charge forms.
• Review and approve invoices and follow up on past-due balances.
• Prepare the monthly Delinquency Report.

Communications & Resident Relations:

• Draft, publish, and distribute resident communications, including: Weekly Newsletter and Elevator Announcements, Maintenance Notices and Community Event Notices, Courtesy Notices, Violations, and Call to Hearings, Unit Inspection notices and follow-ups
• Maintain and manage Management, Resident, and Board calendars, including operational and maintenance scheduling.
• Review and publish Incident Reports and ensure necessary follow-up actions are documented and addressed.

Position and Work Environment:

• Position requires onsite presence at the assigned property
• Emphasizes a collaborative atmosphere with open communication and mutual respect among team members.
• Serve as Manager on Duty in the GM’s absence.

Qualifications / Requirements:

• 5 years of experience in the luxury hospitality field, including 3+ years in department head roles. HOA or property management experience is preferred.
• Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
• Minimum of a High School Diploma or equivalent. Bachelor's degree in hospitality, business administration or a related field preferred.
• Communication: Excellent command in verbal and written communication.
• Adaptability: Responsive, flexible attitude with an eagerness to take initiative.
• Project Management: Ability to plan, organize, and prioritize responsibilities to meet deadlines.
• Teamwork: Ability to work effectively in a team environment and build strong relationships with others.
• Board Meetings: Must attend board meetings as needed. 

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Capable of lifting up to 25 pounds as needed.

Why Join Action?

• Action Property Management is committed to attracting and retaining the best talent in the industry
• Proudly certified as a Great Place to Work® in 2025
• Rated 4.0 stars on Glassdoor — Check out our reviews here

Team Member Perks

• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values driven company culture promoting team work and excellence