Full-Time

Quality Control Engineer III

Posted on 12/17/2024

TSC

TSC

201-500 employees

Digital customer experience agency enhancing brand relationships

Consulting
Enterprise Software

Senior

Huntsville, AL, USA

US Top Secret Clearance Required

Category
QA & Testing
Manual Testing
Quality Assurance
Required Skills
Python
Requirements
  • Experience with development programs and transition to production
  • Experience with ISO 9001 or AS9100 Quality Management Systems, strongly preferred
  • Experience applying audit standards, procedures and techniques, strongly preferred
  • Experience reviewing Python script for errors and inclusion of required test limits. Ability to write Python script required.
  • Familiar with IPC, J-STD, MIL and DOD Standards
  • Experience with configuration control
  • Experience with material traceability process and tools
  • Strong attention to detail
  • Strong analytical skills in root cause analysis, corrective / preventive action determination
  • Python Programming (Script) skills and experience.
  • Excellent organization and planning skills
  • Excellent verbal and written communication skills
  • Ability to accurately maintain records and documents in accordance with policies and procedures
  • Ability to work independently or as part of a team in a fast-paced environment and get along with others. Strong relationship building skills required.
  • Ability to apply review, interpret and ensure compliance to relevant contract quality notes
  • Proficient in use of Microsoft Office: Word, Excel and PowerPoint
  • Ability to summarize issues from collected data and present succinct summary in visual form
  • Bachelor’s degree in Engineering, Mathematics, Science, Technology, Quality Assurance or Equivalent or 5-7 years of applicable experience in quality assurance, engineering, or operations
Responsibilities
  • Create quality plans for production ready products and products entering first production
  • Provide expertise for the preparation, evaluation, and assessment of documentation relative to processes encountered during the manufacturing, inspection, and test phases of programs
  • Work with production and inspection to solve issues, collect data and present meaningful metrics pointing to opportunities for improvement.
  • Create First Article Inspection documentation, perform process audits and be present in Production.
  • Build close relationship with assigned Program Manager, and Production Personnel.
  • Support PCA (Physical Configuration Audit) and FCA (Functional Configuration Audit)
  • Witness DVT and Qualification Testing
  • Review requirement validation objective evidence
  • Support FRACA (Failure Reporting Analysis and Corrective Action) for failures discovered during testing
  • Participate in Material Review Board process, as needed
  • Develop and implement new or improve existing internal operating procedures and work instructions
  • Review Python Test Script for errors, omissions, and the inclusion of test limits data.
  • Create Corrective Action Requests (CAR) and ensure timely resolution of corrective actions
  • Conduct Internal Audits and manage/maintain Audit Schedule
  • Perform review of documentation on final hardware to ensure accuracy, completeness and correct data is provided.
  • Perform final release of finished hardware and notify Quality Manager of clearance to ship.

TSC is a global digital customer experience agency that focuses on enhancing the relationships between customers and brands. The company helps clients improve customer satisfaction by identifying opportunities through customer journey mapping and usability testing. TSC also assists in explaining the advantages of digital transformation and develops solutions that lead to better customer experiences. With a team of 60 people across offices in Miami, Paris, Sao Paulo, and London, TSC is part of the Sitel Group, which has a vast network of customer experience services worldwide. The goal of TSC is to ensure that brands do not settle for subpar customer experiences, ultimately driving better business outcomes.

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for personalized CX aligns with TSC's expertise in digital solutions.
  • AI-driven chatbots offer TSC opportunities to enhance customer service solutions.
  • Omnichannel strategies are a trend TSC can leverage to expand service offerings.

What critics are saying

  • Emerging digital CX agencies may offer lower-cost innovative solutions.
  • Rapid AI advancements could outpace TSC's current technological capabilities.
  • Stricter data privacy regulations may limit TSC's data utilization.

What makes TSC unique

  • TSC specializes in customer journey mapping and usability testing for digital CX.
  • TSC is part of Sitel Group, enhancing its global reach and resources.
  • TSC operates in key global markets: Miami, Paris, Sao Paolo, and London.

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