Vehicle Sales & Acquisition Associate - Service Drive

Brand Statement

Rev Up Your Career at Universal Ford Lincoln in Calgary, Alberta!

Join a team where progress isn’t just a goal, it’s the culture we live and breathe. As part of a family-owned and operated automotive group, Universal Ford Lincoln embraces Kaizen —‘continuous improvement’— as the driving force behind how we operate. We are always evolving to deliver an exceptional experience for our customers, strengthen opportunities for our employees, and support the communities in which we work.

At Universal Ford Lincoln, you’ll step into a fast‑paced, forward‑thinking environment where your ideas matter, your growth is prioritized, and your work fuels a culture of excellence. If you're passionate, driven, and ready to accelerate your career, this is the place for you.

Start your engine - your next great opportunity begins here!

As part of the Kaizen Automotive Group, Universal Ford Lincoln is proud to be able to empower our associates with a supportive workplace and access to the benefits they need along their professional journey to feel happy, healthy and valued. Full‑Time employees enjoy a robust benefits package, including:

• Competitive Compensation• Dental & Extended Health Coverage• Company Pension• Paid Time Off• Life & Disability Insurance• Employee & Family Assistance Programs• Vehicle Purchase & Service Discounts• Paid Professional Development• Company‑Wide Appreciation Events• And SO MUCH MORE!

Overview

We are seeking a motivated and customer-focused Vehicle Sales & Acquisition Associate to join our dealership team. This role is uniquely positioned within the Service Drive, where you will engage with Service and Parts customers to identify opportunities for vehicle trade-ins and acquisitions. Your primary responsibility will be to assess each customer’s “opportunity to do business” (OTDB), determine their interest in upgrading or selling their current vehicle, and present tailored solutions—whether trading into a new vehicle or receiving a competitive cash offer.

Responsibilities and Qualifications

Key Responsibilities:

• Proactively engage Service and Parts customers during their visit to assess interest in trading or selling their current vehicle.
• Conduct quick needs assessments to identify OTDB opportunities and match customers with potential upgrade options.
• Generate and present competitive cash offers for customer vehicles, leveraging dealership and OEM tools.
• Collaborate closely with the Sales, Service, and Used Car Management teams to ensure smooth customer handoffs and transaction flow.
• Maintain accurate records of customer interactions and leads in the CRM system.
• Educate customers on the value of trading or selling through the dealership versus third-party alternatives.
• Support dealership acquisition goals by consistently meeting or exceeding monthly vehicle procurement and trade-in targets.
• Represent the dealership brand with professionalism and a customer-first approach.
• Perform additional duties as assigned by dealership leadership or OEM partners.
• Other duties as assigned by store leadership.

Qualifications:

• 3+ years prior automotive retail experience in sales, service advising, or appraisals preferred but not required
• Strong interpersonal and communication skills with the ability to build rapport quickly.
• Comfort engaging with customers in a fast-paced, face-to-face environment.
• Self-motivated “goal getter” with a track record of meeting or exceeding performance targets.
• Basic computer proficiency; CRM or dealership software experience a plus.
• Valid driver’s license with a clean driving record.

INDCVO

Key Words: Car Sales, Automotive Sales, Dealership Sales, Vehicle Acquisition, Buyer, Trade In, Business Development

Posted Salary Range

CAD $60,000.00 - CAD $120,000.00 /Yr.