About PDQ

PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve efficiency, and enhance control in their unique environments. We are backed by TA Associates and Berkshire Partners, top-tier global private equity firms.

Our Core Values:

Honesty: You communicate transparently and build trust through your actions.
Ownership: You take responsibility for outcomes and follow through on commitments.
Collaboration: You value diverse perspectives and work effectively across teams.
Improvement: You actively seek opportunities to learn, grow, and innovate.

Location

On-Site: This position is based in our South Salt Lake City, Utah office and requires regular on-site attendance.

About the role:

PDQ is hiring a Vice President of Customer Success to lead the entire post-sale organization: onboarding, customer success, renewals, and technical support. You will lead a team of 30 to 50 people serving more than 25,000 customers, and you will own PDQ's gross and net revenue retention. The role reports to the President and COO and sits on PDQ's executive leadership team. Most PDQ customers evaluate, buy, and expand with little help from a salesperson, which makes the post-sale experience one of the largest drivers of company revenue. PDQ is also moving upmarket. Mid-market buyers expect faster support, guided onboarding, and a named relationship, and building that motion across support, onboarding, and customer success without breaking the self-serve experience the rest of the base depends on is a central part of this job.

Why this role matters:

PDQ sells to IT admins who judge software by whether it works, not by how it is pitched. Retention is the honest scorecard for that. In this role you decide how 25,000 customers experience PDQ after they buy, and you carry the GRR and NRR results that follow.

How you might spend your day:

Own gross and net revenue retention, including the renewal motion, the forecast, and the customer health model behind both.
Lead a post-sale organization of 30 to 50 people across customer success, onboarding, and technical support, including the managers who run those teams.
Run technical support for more than 25,000 customers and hold response and resolution standards as volume grows.
Rebuild onboarding so new customers reach real product value in days instead of weeks, with adoption measured rather than assumed.
Find expansion inside the installed base and work with Sales on how cross-sell is sourced, qualified, and handed off.
Set the post-sale metrics the executive team and board review, and bring customer evidence into product and engineering prioritization.
Build the mid-market motion across all three functions: support coverage and escalation paths, guided onboarding, and named coverage for larger accounts, without degrading the self-serve experience the rest of the base depends on.

We're looking for people who have:

Must Have

7+ years in customer success, including at least 2 years leading at the Director or VP level.
Direct ownership of a retention number (GRR, NRR, or renewal ARR) with results you can walk through.
Experience leading technical support alongside customer success in a high-volume, high-account-count environment.
A record of building post-sale programs that scale without adding headcount one-for-one with customers.
Comfort working in the data yourself. You can build the health model and defend the metrics, not only read the dashboard.
Experience taking a post-sale organization upmarket into mid-market or enterprise accounts while continuing to serve a large self-serve base

Nice to Have

Experience in a product-led business where customers buy and expand with little human touch.
Background in IT operations, endpoint management, or another technical product sold to IT practitioners.
Experience operating under private equity ownership.
Experience folding a new product line or acquired team into an existing post-sale organization.

Who you are:

Strong problem-solving and critical-thinking skills.
Adaptability and comfort working in evolving environments.
Attention to detail and a commitment to delivering quality work.
Curiosity, initiative, and a continuous learning mindset.
Excellent communication and relationship-building skills.
Direct with customers and internally, including when the news is bad.
Willing to sit in the support queue and on customer calls so you know firsthand what the experience is.
Able to hold a retention forecast you believe in, when it is not the number people want to hear.

Why You'll Love Working at PDQ:

PDQ offers all of the great perks and benefits you'd expect from working at a very cool tech company, and even some you might not expect, including:

4-Day Work Week
Equity Participation
Managers who champion professional development
100% Premium Coverage for medical, dental and vision for you and your dependents
100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
Company Match of the first 6% of your employee deferrals
Flexible Paid Time Off Policy that treats you like the adult that you are
Health Savings Account (HSA) and wellness incentives
Quarterly Company Values Award (team member nominated)

Equal Opportunity Employer

PDQ is proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. If you would like to request reasonable accommodation for a medical condition or disability during any part of the application process, please contact [email protected].

Work Authorization and Sponsorship

Applicants must be legally authorized to work in the country of employment at the time of application. This position is not eligible for employer-sponsored work authorization, such as the H-1B visa, now or in the future. This applies to scenarios where a candidate might possess temporary work authorization during their schooling or after graduation (e.g., CPT, OPT), but would require H-1B visa sponsorship within a few years of employment to retain eligibility for employment.

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About the company

PDQ develops software tools for IT professionals that automate patch management, endpoint communications, and IT asset scanning. Its products enable system administrators to monitor, update, and manage computers from a central platform, often via lightweight agents, with a focus on automation, security, and speed. The subscription model offers a free 14-day trial with full access for unlimited devices and admins, allowing teams to trial the full set of features without credit card requirements. PDQ differentiates itself by targeting IT departments with simple, scalable solutions that streamline routine admin tasks and remote computer management. The company’s goal is to help IT teams keep machines up to date and manage remote endpoints efficiently, saving time and boosting productivity.

Company Size

201-500

Company Stage

N/A

Total Funding

N/A

Headquarters

South Salt Lake, Utah

Founded

2001

Get referred to PDQ

See people who can refer or advise you

Simplify's Take

What believers are saying

TA Associates backed PDQ in 2021, supporting expansion and product investment.
PDQ served over 33,000 customers by 2026, giving strong installed-base expansion leverage.
ISL Online acquisition and CODA Intelligence's PDQ Detect deepen remote access and vulnerability coverage.

What critics are saying

PDQ Connect suffered April 16, 2026 outages, exposing fragility in core admin workflows.
September 2026 delayed vulnerability updates show queue backlogs directly hit customer trust.
A failed Microsoft, Jamf, or Intune response would trap PDQ in SMB commodity pricing.

What makes PDQ unique

PDQ Connect combines patching, deployment, vulnerability management, and remote desktop in one workflow.
July 2026 macOS Package Library support closed a major Windows-only gap for mixed fleets.
August 2026 MCP server adds AI-driven endpoint actions through Claude, Copilot, and VS Code.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
Flexible Paid Time Off
Health Savings Account/Flexible Spending Account
Company Equity
4-Day Work Week

Growth & Insights and Company News

Headcount

6 month growth

46%

1 year growth

46%

2 year growth

51%

SalesTech Star

Oct 9th, 2026

PDQ names Jeff Pinkston chief technology officer.

PDQ names Jeff Pinkston chief technology officer. Former Microsoft engineering leader brings 25+ years of experience in endpoint management, security and enterprise software to PDQ. PDQ has named Jeff Pinkston its chief technology officer, bringing to the company an engineering leader with decades of experience building and leading device management and security products. As CTO, Pinkston will lead PDQ's technology strategy and help accelerate the company's endpoint management capabilities across patching, software deployment, vulnerability management, and remote device management. His experience building enterprise-scale device management and security platforms will support PDQ as it continues expanding the tools IT teams use to manage, secure, and automate their environments. "Jeff has spent over a decade running engineering for one of the biggest device management platforms IT admins use every day," said Dan Cook, CEO of PDQ. "His depth of experience makes him the right engineering leader for a company of our stage and size, and I'm confident his experience will make our products better for the people actually using them." Pinkston joins PDQ after 24 years at Microsoft, most recently as vice president and general manager of Defender for Office, where he led product and engineering for security tools protecting email, Teams, and Office 365. He previously spent more than 11 years with Microsoft Intune, advancing from group engineering manager to director before leading all of Intune engineering. Before Intune, Pinkston led engineering for the Microsoft Desktop Optimization Pack, a collection of patching and deployment tools for Windows devices. The experience closely aligns with PDQ's focus on helping IT teams keep environments patched, deployed and under control. Pinkston started his career in consulting at Deloitte. In some of his first projects, he was the IT administrator helping organizations establish IT tools and processes for managing devices. "I've spent a large part of my career on the tools IT admins depend on," said Pinkston. "PDQ builds for the people actually doing the work to make it easy and fast - that's unique and special. I look forward to bringing my experiences to our customers."

Sep 19th, 2026

PDQ Announces Growth Investment from TA Associates | News & Insights | TA

SALT LAKE CITY - PDQ.com (“PDQ”), a leading provider of IT asset management software for small and medium-sized businesses, announced that TA Associates ("TA"), a leading global growth private equity firm, is making an investment in the company.

Disaster Recovery Journal

Aug 12th, 2026

PDQ launches MCP server to bring secure AI workflows to Endpoint Management.

PDQ launches MCP server to bring secure AI workflows to Endpoint Management. August 12, 2026 New integration lets IT teams investigate issues, answer operational questions, trigger deployments, and build custom automations from supported AI tools. SALT LAKE CITY, Utah - PDQ, a leading provider of endpoint management solutions, today announced early access to its Model Context Protocol (MCP) server, giving IT teams a new way to investigate their environments, answer questions, trigger deployments, generate reports, and build custom automations directly from supported AI tools including Claude, Microsoft Copilot, VS Code, and other MCP-compatible tools. PDQ's MCP server is being published through native AI connector directories, making it easier for customers to discover and securely connect to PDQ from the AI tools they already use to automate routine tasks. For example, an IT administrator could ask an AI assistant to: * Show every device missing Google Chrome. * Identify devices that have not checked in during the last 30 days. * Deploy the latest Chrome update to the marketing device group. * Create a Patch Tuesday interactive HTML report. * Report how many devices are still running Windows 10. * Identify devices missing Zoom and deploy it. "IT teams shouldn't have to spend their time translating a straightforward goal into the right combination of clicks, filters, and reports," said Mark Littlefield, VP of Product at PDQ. "PDQ's MCP server gives admins a more flexible way to investigate their environments and take action while keeping permissions, authentication, and auditing firmly under their control." Another Way to Work With PDQ PDQ's MCP server gives IT teams another way to interact with their endpoint environment. Because MCP exposes approved PDQ capabilities through customers' preferred AI tools, teams can investigate their environment, trigger deployments, generate reports, and build automations without changing the way they work. AI Access With Administrator-Defined Controls PDQ designed its MCP implementation to pair expanded automation capabilities with clear security boundaries. Connections use existing administrator-defined user permissions carry through to MCP interactions. Administrators determine what each user and AI integration can access and do, including whether they have read-only, reporting, deployment, or administrative permissions. Supported actions are authenticated and recorded in PDQ's audit log, including the user and AI client that initiated the request. Administrators can also view active MCP connections and revoke access from the app connections page in PDQ settings. The PDQ MCP server is available for free in early access to customers across all PDQ subscription tiers. Additional availability and packaging information will be announced at a later date. Claude users can access PDQ's MCP through Anthropic's Connectors Directory, with support for additional AI marketplaces planned. To learn more about how to customize and automate IT with PDQ AI, visit www.pdq.com/pdq-connect/features/ai-package-assistant/ Frequently asked questions. What is Model Context Protocol? Model Context Protocol, or MCP, is an open standard that allows AI assistants to securely interact with software. Instead of requiring a separate custom integration between every AI assistant and every software product, MCP provides a consistent way for software to make approved information and actions available to AI tools. What can IT teams do with PDQ's MCP server? IT teams can use supported AI assistants to investigate endpoint health, identify devices missing software, review deployment results, generate reports, answer operational questions, initiate deployments, and build custom automations. The actions available to each user depend on the permissions assigned by their PDQ administrator. Does MCP replace the PDQ interface? No. The PDQ interface remains available for managing devices, deployments, vulnerabilities, software, and other endpoint operations. MCP provides another way to interact with PDQ, particularly when an administrator wants to ask a question, investigate an issue, or incorporate endpoint management into a broader AI-assisted workflow. How does PDQ secure AI integrations? PDQ uses OAuth authentication, administrator-defined permissions, and audit logging to control MCP access. Existing PDQ permissions determine what a user can view or do through an AI assistant. Supported actions are attributed to the specific user and AI client that initiated them. Administrators can review active connections and revoke access from PDQ settings. How is MCP different from an API? APIs are primarily designed for developers who know which endpoint to call, what information to request, and how to structure the interaction. MCP makes product capabilities easier for AI assistants to discover and use based on the user's stated goal. In simple terms, APIs allow software to communicate with software. MCP gives AI assistants a standardized way to understand and interact with approved software capabilities. Many MCP servers are built using existing APIs. Is PDQ's MCP server officially supported? Yes. PDQ's MCP server is developed and supported by PDQ. It is not a community-maintained or unofficial integration. Who can access the MCP server? The MCP server is available to customers on all PDQ subscription tiers during early access. Access remains subject to administrator-defined permissions and supported AI clients. Availability and packaging after the early-access period will be announced separately. PDQ builds IT management tools that are simple, secure, and pretty damn quick. Trusted by system administrators, MSPs, and IT professionals worldwide, PDQ is an autonomous endpoint management solution for Windows and macOS devices, supporting patching, software deployment, and vulnerability management. Founded in 2001 and based in Salt Lake City, Utah, PDQ serves over 33,000 customers and has received G2 Leader and High Performer awards across Endpoint Management, Patch Management, and Remote Support. Learn more at pdq.com.

Digital IT News

Aug 7th, 2026

PDQ expands endpoint management and vulnerability capabilities.

PDQ expands endpoint management and vulnerability capabilities. PDQ has introduced new capabilities that help IT teams resolve support issues more quickly, strengthen vulnerability management across Windows and macOS devices, and integrate endpoint data with existing enterprise systems. The release includes new ticketing integrations, macOS vulnerability management, and expanded APIs that unify support, security, and endpoint management workflows. New ticketing integrations with Zendesk, ServiceNow, and Halo bring device information and common endpoint actions directly into the ticket, expanding PDQ's existing integrations with Jira, Freshservice, and Freshdesk. The release also extends PDQ's vulnerability management workflow to macOS and introduces APIs for custom fields, vulnerability data, and deployment statuses. Together, the updates reduce the time technicians spend looking up devices, switching between tools, and moving information manually across support, security, and endpoint management workflows. The latest updates let sysadmins: * See a ticket requester's device details without leaving the ticket * From the ticket, deploy software, open a device in PDQ, or launch remote access * View and prioritize vulnerabilities across Windows and macOS devices from one interface * Remediate supported third-party application vulnerabilities across both operating systems * Bring PDQ assets, vulnerability, and deployment data into external systems and automated workflows * Streamline vulnerability reporting and administration with bulk actions and group-scoped reports * Customize your view of PDQ's visual dashboard with adjustable lookback times * Gain additional macOS process visibility "IT teams lose valuable time when the information they need is spread across ticketing, endpoint management, and security tools," said Mark Littlefield, VP of Product at PDQ. "These updates bring device context and action closer to where work is already happening, while giving teams a more consistent way to manage vulnerabilities across Windows and macOS." Resolve tickets without leaving the ticket. PDQ is expanding its ticketing integrations with new support for Zendesk, ServiceNow, and Halo. These additions join existing integrations with Jira, Freshservice, and Freshdesk, giving more technicians access to PDQ device information and actions directly inside the tools they already use. Authorized technicians can then: * Deploy any package available to them in PDQ * Open the device's details in PDQ * Launch a remote desktop session By reducing manual device lookups and tool switching, the integrations help technicians avoid targeting errors, resolve tickets faster, and maintain service-level performance. Ticketing integrations are available to PDQ Premium customers. macOS vulnerability management. PDQ now extends its existing vulnerability management workflow to macOS devices, giving IT teams one place to identify and prioritize risk across their Windows and Mac fleets. Vulnerability views now include devices running both operating systems, and CVE details indicate whether a vulnerability affects Windows, macOS, or both. Admins can investigate vulnerable software, review affected devices, and deploy available fixes using the same workflows they already use for Windows. When a supported macOS Package Library package is available, teams can use PDQ's remediation recommendations and deployment workflows to address vulnerable third-party applications. A single deployment can remediate supported applications across both Windows and macOS devices. Existing vulnerability management capabilities, including automation, role-based access controls, audit logs, and reporting, also apply to macOS devices. This gives IT teams one consistent way to manage devices, understand risk, coordinate remediation, and track activity across mixed operating system environments without context switching. New APIs for connected IT workflows. PDQ's new APIs provide deeper access to the data that supports everyday IT operations. Premium customers can now manage custom fields through the API, retrieve vulnerability data, and access deployment results and statuses programmatically. The Custom Fields API allows external systems to update or retrieve device metadata stored in PDQ. Teams can use it to synchronize information such as device ownership, business context, email addresses, or asset data from configuration management databases, asset management platforms, directories, and internal systems. The Vulnerabilities API lets teams bring vulnerability data into reporting, ticketing, compliance, security, and automation workflows. This can help organizations incorporate endpoint risk into broader operational and remediation processes without relying on repeated manual exports. The Deployment Status API gives external systems access to deployment results, including success and failure information. Teams can use this data to track outcomes, create reports, and trigger follow-up actions when deployments require attention. All three APIs will also be available through PDQ's Zapier integration, giving teams additional ways to build workflows without developing integrations from scratch. Additional platform updates. The release also includes several updates designed to make common endpoint management, vulnerability management, and remote support workflows more efficient: * macOS Processes tab: Admins can view running processes on individual Mac devices directly in PDQ. * Bulk vulnerability ignoring: Teams can ignore multiple vulnerabilities at once instead of updating each vulnerability individually. * Group-scoped vulnerability reports: Admins can limit vulnerability reports to selected device groups, making it easier to share relevant findings with specific teams, departments, customers, or business units. * Customizable lookback window: Teams can adjust the timeframe used to review. * CSV group creation: Admins can create device groups using CSV data, reducing the effort required to organize large sets of devices. Together, these updates expand PDQ's support for mixed Windows and macOS environments while helping IT teams connect vulnerability management, deployment, support, and reporting workflows.

Associated Press

Aug 5th, 2026

PDQ launches macOS vulnerability management and expands ticketing integrations with Zendesk, ServiceNow, and Halo

PDQ announced new capabilities to help IT teams resolve support requests faster and manage vulnerability risk across Windows and macOS devices. The company introduced ticketing integrations with Zendesk, ServiceNow, and Halo, adding to existing integrations with Jira, Freshservice, and Freshdesk. The release extends PDQ's vulnerability management workflow to macOS, allowing teams to identify and prioritize risk across both Windows and Mac devices from one interface. Teams can deploy fixes for supported third-party applications across both operating systems using single deployments. PDQ also introduced APIs for custom fields, vulnerability data, and deployment statuses, enabling teams to connect endpoint data with external systems and automated workflows. The APIs will be available through PDQ's Zapier integration. Additional updates include a macOS processes tab, bulk vulnerability ignoring, group-scoped vulnerability reports, and customizable lookback windows for reviewing device data.

PDQ

Vice President of Customer Success

About the job