Account Manager
Posted on 3/20/2024
Dropbox

1,001-5,000 employees

Smart workspace & storage solutions
Company Overview
Dropbox’s mission is to design a more enlightened way of working with their custom-built storage infrastructure designed for a variety of needs. The company is committed to keeping life organized and keep work moving with their secure file sharing, collaboration, and storage solutions.
Consulting
Venture Capital
Data & Analytics

Company Stage

Series C

Total Funding

$1.7B

Founded

2007

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Salesforce
CategoriesNew
Sales & Account Management
Customer Success Management
Strategic Account Management
Requirements
  • 3-4 years experience in a closing a sales role
  • Consultative selling experience in growing existing accounts
  • Strong Track record of meeting sales objectives such as quota and productivity requirements
  • Customer Oriented Problem Solving & analytical mindset
  • Commercial Acumen
  • Strong negotiation and prospecting skills
  • Certified sales methodology training
  • Strong SaaS Technical acumen
  • Knowledge of Salesforce.com
  • Bachelors Degree or equivalent
  • Capability to work in a Virtual First environment
Responsibilities
  • Own, drive and manage the end-to-end customer relationship
  • Accurately maintain forecast of your territory and communicate any retention risk
  • Ensure customer satisfaction and delight through alignment to leverage DBX solutions
  • Prospect heavily within your install base of accounts
  • Establish multiple customer touch points by mapping and engaging key stakeholders
  • Lead proactive deep discovery conversations to uncover new opportunities within existing accounts
  • Partner with our Customer Success Managers and Technical Solutions Specialists
  • Delight every Dropbox customer with each interaction
  • Build compelling business case, pricing proposal and business review presentations
  • Deliver impactful product demos, provide insightful technical answers
  • Support and drive customer understanding of and appreciation for the Dropbox product roadmap
  • Be the voice and champion of the customer to the product team and other cross functional organizations
  • Become a strong technical product expert through training and deep utilization of Dropbox core products
  • Make every potential Dropbox customer happy with every interaction
  • Develop a thorough understanding of Dropbox products and maintenance contracts
  • Manage, track, and report sales activities and results using Salesforce