IT Operations Associate 3

Job Track Description:

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to perform business support or technical work.
• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Has a developed proficiency of analytical or operational processes.
• Completes atypical assignments.
• Works within established procedures and practices.
• May establish the appropriate approach for new assignments.
• Acts as a resource for colleagues.
• Completes work with limited supervision.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.

Business Expertise

• Understanding of how teams integrate and work best together to support the achievement of company goals.

Impact

• Impacts a team, by example, through the quality service and information provided
• Uses discretion to change work procedures and practices.

Leadership

• May provide guidance and support to junior team members.

Problem Solving

• Provides solutions to atypical problems based on existing precedents or procedures.

Interpersonal Skills

• Exchanges information and ideas effectively.

Responsibility Statements

• Monitors applications and processes and applies in-depth knowledge to remediate issues.
• Reviews documented processes for accuracy relevance.
• Analyzes production issues and recommends strategy.
• Performs actions based on business/operational needs.
• Prepares system/KPI reports.
• Assists with incident management and support requests.
• Works with support teams to define root cause and replicate issues.
• Verifies environment stability.
• Performs other duties as assigned.
• Complies with all policies and standards.