Learning & Development Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

About the role of Learning & Development Manager

The Learning & Development Manager is responsible for creating, leading, and executing the resort’s learning, training, and talent development strategy. This role partners with leaders across all departments to foster a culture of continuous learning, enhance employee engagement, and support operational excellence through effective training programs. The position ensures the successful implementation of Four Seasons learning initiatives, leadership development programs, service culture training, and compliance requirements while delivering an exceptional employee experience.

What you will do:

• Develop and execute the annual Learning & Development strategy, training calendar, and budget, ensuring alignment with business objectives and Four Seasons standards.
• Design, implement, and continuously improve learning programs, leadership development initiatives, onboarding experiences, and talent development pathways for all employee levels.
• Partner with department leaders to identify capability gaps and training needs, creating customized development solutions that drive operational excellence and succession planning.
• Manage learning resources, vendors, systems, and program expenditures, ensuring cost-effective delivery of training initiatives while maximizing return on investment.
• Measure and report training effectiveness, employee development outcomes, and engagement metrics, using data and feedback to enhance learning programs and support organizational growth.

What you bring:

• Excellent verbal and written communication skills in English and Spanish.
• Minimum of 3 to 5 years of progressive experience in Learning & Development, Training, Talent Development, Human Resources, or a related field.
• Previous experience designing and facilitating leadership development and adult learning programs.
• Experience within luxury hospitality, hotels, resorts, or other high-end service environments preferred.
• Experience with learning technologies, Learning Management Systems (LMS), e-learning platforms, and virtual learning solutions.
• Proficiency in Microsoft 365 and Workday Learning.
• Strong background in employee engagement, talent development, coaching, and organizational learning.
• Strong coaching, mentoring, and leadership development capabilities.
• Ability to influence and collaborate effectively with leaders across all organizational levels.
• Knowledge of adult learning principles, instructional design, and training methodologies.
• Strong project management, organizational, and event coordination skills.
• Ability to analyze learning data and measure training effectiveness.

What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level          
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms:   Complimentary Dry Cleaning for Employee Uniforms        
• Training & Development: In-house training workshops for line and management employees
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world-class employee experience and company culture.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures. 

Learn more about Four Seasons Resort and Residences Los Cabos at Costa Palmas: 

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos  

Service Culture  

Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.