Full-Time

Team Lead – Scaled Customer Success

Confirmed live in the last 24 hours

Tackle

Tackle

51-200 employees

Streamlines cloud marketplace transactions


Senior

Remote in USA

Required Skills
Sales
Communications
Management
Salesforce
Marketing
Requirements
  • 5+ years of experience in customer success, account management, or a related customer-facing role
  • Experience delivering scaled customer success programs with support from limited Customer Success resources
  • Substantial understanding of risk management techniques
  • Proven track record of managing a portfolio of customers and driving successful outcomes
  • Strong understanding of cloud technologies, GTM strategies, and digital marketing concepts
  • Excellent communication, presentation, and interpersonal skills
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
  • Analytical mindset with the ability to interpret data and derive actionable insights
  • Experience working with CRM platforms (e.g., Salesforce) and customer success tools (e.g., Gainsight, Intercom, Churnzero, Catalyst) is a plus
Responsibilities
  • Oversee a team of up to 2 Scale CSM resources responsible for delivering the Scaled Success Program
  • Develop and execute a proactive engagement strategy to drive adoption, retention, and expansion within the customer base
  • Define and establish scaled success programs that facilitate one-to-many adoption motions for ongoing enablement and engagement, and support your team in driving adoption to those programs
  • Own and engage in coordinated risk management activities with your Scale CSM team to prevent churn
  • Collaborate cross-functionally with Customer Success Operations to identify and establish the right tooling and process automation to deliver an effective Scaled CS motion
  • Partner with Sales, Product, Onboarding, and Support teams to ensure a seamless customer experience
  • Provide onboarding assistance, training, and best practice guidance to empower customers to maximize the value of our platform
  • Check in with customers periodically to re-evaluate GTM goals and progress toward completing them
  • Monitor customer health metrics and proactively address any issues or concerns to drive customer satisfaction and retention
  • Report on customer health metrics, overall program adoption and engagement rates, and the success of the program
  • Gather customer feedback and insights to inform product roadmap decisions and enhancements
  • Stay current on industry trends, best practices, and competitive landscape to effectively advise customers on GTM strategies

Tackle.io's Cloud GTM Platform streamlines transactions by connecting multiple Cloud Marketplaces, co-sell portals, and Salesforce, integrating with major platforms like AWS, Google Cloud, and Microsoft. This technical capability ensures efficient transactions at scale, making it an excellent workplace for those interested in bridging cloud services and marketplace efficiency. The company's role in integrating top cloud services providers positions it uniquely in the tech industry, providing employees with the opportunity to work on pioneering solutions in cloud marketplace operations.

Company Stage

Series C

Total Funding

$149.6M

Headquarters

null, null

Founded

2016

Growth & Insights
Headcount

6 month growth

-8%

1 year growth

-29%

2 year growth

-20%

Benefits

Work remotely

Flexible work hours

Compensation and equity

Medical, dental, vision coverage

Monthly wellness, internet, phone reimbursements

Office equipment reimbursement

Unlimited vacation plan

401(k) Plan

Professional development opportunities and budgets

Off-site events, meetups, and summits

Commitment to diversity, inclusion, & belonging practices through our D&I committee, workshops, trainings, & more

Continual assessment of benefits