Director – Strategic Account Management

Salary Range: 154000 to 308000 (Currency: USD) (Pay period: per-year-salary)

Responsibilities:

• Team Leadership & Development: Lead, mentor, and inspire a team of Account Managers to execute on growth and retention strategies. Foster a culture of collaboration, accountability, and excellence.
• Retention & Expansion Strategy: Drive the development and implementation of strategies focused on maximizing customer retention and expanding our footprint within strategic accounts. Ensure these strategies align with Brandwatch’s long-term goals.
• Customer Relationship Management: Guide your team in building deep, trusted relationships with executive-level decision-makers and influencers within the largest accounts to secure long-term partnerships.
• Tailored Solutions: Support your team in understanding the unique needs and challenges of each customer, crafting tailored solutions that enhance customer satisfaction and drive business outcomes.
• Performance Tracking: Monitor account performance metrics, customer satisfaction, and market trends, using these insights to continually refine strategies and improve outcomes for both the customer and Brandwatch.
• Contract & Renewal Oversight: Provide strategic guidance to your team during contract negotiations and renewals to ensure successful, timely execution and to capitalize on upsell opportunities.
• Cross-Functional Collaboration: Collaborate with internal teams such as sales, product, marketing, and customer success to ensure seamless execution of account strategies and overall customer success.

Qualifications:

• Leadership Experience: At least 2 years of experience managing and developing teams, with a focus on account management, customer success, or related fields in the software or SaaS industry.
• Proven Results: A successful track record of driving customer retention and account growth, especially within large, complex customer portfolios.
• Strategic Mindset: Ability to develop and implement strategies that drive long-term customer engagement and expansion.
• Industry Knowledge: Strong understanding of the social listening and consumer insights space, with knowledge of earned media and customer needs.
• Communication & Negotiation Skills: Excellent interpersonal, negotiation, and communication skills, with the ability to influence and engage at executive levels.

What We Offer:

• Comprehensive Benefits: Health/dental/vision insurance, 401K, unlimited vacation, and commuter benefits.
• •Culture: A dynamic, collaborative environment where your contributions will be valued. We prioritize team development, open communication, and mutual support.
• •Remote Work: This position is fully remote, based in the US.