Full-Time
Total Case Specialist
Kia Care, Customer Service Representative
Updated on 9/3/2026
Agero
1,001-5,000 employees
Nationwide roadside assistance and vehicle management
Compensation Overview
$16.50/hr
No H1B Sponsorship
Clarksville, TN, USA
In Person
Must live in Tennessee or Kentucky within 50 miles of the Clarksville contact center. Full-time onsite work is required.
 Customer Experience & Support (1) |
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- Must live in Tennessee or Kentucky within 50 miles of the Clarksville contact center.
- Must have at least one year of continuous customer service, sales, or technical support experience, including in-person retail, hospitality food service, or administrative support.
- Must have experience in customer-facing or support roles.
- Must be comfortable navigating Google Workspace, including Docs, Sheets, Slides, and Gmail, and web-based systems to manage customer and vehicle information.
- Must be available to work evenings, weekends, and peak times as needed.
- Must pass a criminal background screening.
- Must be able to type at least 45 words per minute accurately on a computer keyboard.
- Must be available for full-time work and complete four weeks of mandatory paid training Monday through Friday with full attendance.
- Must be authorized to work in the United States on a full-time basis.
- Must be comfortable troubleshooting infotainment, navigation, Bluetooth, and other vehicle technologies with clear, step-by-step guidance.
- Handle inbound calls and outbound follow-ups to resolve vehicle-related customer concerns, including Kia Connect and mobile app integration, warranty coverage, repair assistance, and service campaigns.
- Serve as a liaison between customers, dealerships, Kia, and third-party vendors to facilitate communication and resolutions.
- De-escalate customer concerns by listening actively, acknowledging issues, and delivering calm, personalized support.
- Help customers understand vehicle features, warranty coverage, and available resources.
- Collaborate with dealerships, Kia, and internal and external teams to resolve issues involving in-car technology, subscription services, warranty coverage, and backordered parts.
- Record case details and customer interactions accurately and complete timely follow-up.
- Provide step-by-step technical guidance for the Owner’s Portal, Bluetooth, infotainment, radio, and navigation.
- Use web-based systems and customer relationship management tools to manage workflows, coordinate service requests, and track case progress.
- Work onsite in the Clarksville contact center and collaborate with teammates, peers, and leaders in person and online using Zoom and Google Chat.
- Maintain the selected production schedule for the first 90 days after training, subject to business needs and schedule-bid processes.
- Experience in a fast-paced contact center.
Agero coordinates roadside assistance and vehicle management through a nationwide network of service providers, helping drivers in distress with towing, accident management, and roadside support across the United States and Canada. Its services are delivered through partnerships and memberships with automakers, insurers, repair facilities, and dealerships, and it works with clients to integrate roadside solutions for their customers. In an incident, Agero dispatches a curated network to the scene, secures the vehicle, and transports it to a designated repair or storage facility, prioritizing accident-related calls. Its goal is to provide reliable, timely support while continuously improving service quality through technology and strong client-provider relationships.
Company Size
1,001-5,000
Company Stage
Acquired
Total Funding
$18.8M
Headquarters
Medford, Massachusetts
Founded
1972
Get referred to Agero
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Simplify's Take
What believers are saying
- August 24, 2026 leadership hires sharpen focus on insurance and automotive growth.
- May 28, 2026 Hagerty renewal and January Virginia Farm Bureau deal expand carrier reach.
- Russell closed a multi-year luxury OEM extension in August 2026, proving post-merger sales momentum.
What critics are saying
- Urgently integration risks service interruptions, churn, and delayed synergies through 2027.
- Agero's August 2026 ETA enforcement signals provider quality problems across its national network.
- Existing wage and disability lawsuits keep discovery costs alive; a class-action loss hits margins.
What makes Agero unique
- Agero spans roadside, claims, and connected-vehicle services across 150 million vehicles in 2026.
- Its white-label model embeds Agero inside OEM and insurer customer experiences, not visible brands.
- Urgently acquisition adds dispatch software and analytics, strengthening Agero's integrated platform after April 2026.
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Benefits
Competitive salary
Flexible time off
401(k) matching
Tuition assistance
Commuter benefits
Fully remote opportunities
Growth & Insights and Company News
6 month growth
↑ 9%1 year growth
↑ 9%2 year growth
↑ 9%Agero announces new Insurance and automotive leadership following Urgently acquisition. Ben Zatlin and Harrison Russell named Chief Client Officers as Agero strengthens commercial focus and drives growth across key markets MEDFORD, Mass. - Aug. 24, 2026 - Agero, the leading white-label provider of digital driver assistance services and software for the majority of automotive and auto insurance companies, today announced the appointments of Ben Zatlin as Chief Client Officer, Insurance, and Harrison Russell as Chief Client Officer, Automotive. Effective immediately, the appointments establish dedicated leadership for Agero's insurance and automotive businesses, bringing commercial, product, and operational capabilities together around the distinct needs of each market. By more closely aligning client strategy, product priorities, and operations, Agero aims to respond more quickly to evolving customer needs and enable faster innovation in roadside, claims, and mobility. "Our insurance and automotive clients are navigating significant changes in how they serve their customers, and Agero continues to invest in delivering more bespoke and dedicated experiences," said Dave Ferrick, CEO of Agero. "Ben and Harrison bring extensive industry expertise, strong client relationships, and a relentless focus on innovation. Their leadership builds on the combined strengths of Agero and Urgently to advance what's next for our clients." As Chief Client Officer, Insurance, Zatlin will oversee strategic accounts, account management, business development, product, engineering, strategic alliances, and operational excellence. He will focus on deepening Agero's long-standing carrier relationships while pursuing new opportunities in accident management and collision, as well as strategic partnerships within the claims ecosystem. Zatlin joined Agero in 2019 and has held leadership roles spanning roadside assistance and accident management. He previously led the migration of Agero's dispatch operations to the Swoop platform and later helped modernize the company's accident management business. He also leads Agero's Insurance Advisory Board and has helped develop strategic claims partnerships. "Insurance carriers are looking for new ways to create more seamless experiences for policyholders across roadside, accident management, and claims," Zatlin said. "Agero has a unique opportunity to build on its trusted carrier relationships and connect technology, operations, and industry partners in more integrated ways. I couldn't be more excited to lead this team and help our clients deliver even greater value to their policyholders." As Chief Client Officer, Automotive, Russell will oversee account management, business development, automotive products, and emerging markets. His responsibilities cover Agero's OEM, dealer, rental, fleet, and mobility clients, from established manufacturer programs to emerging technologies like autonomous vehicles. Russell joined Agero through its 2026 acquisition of Urgently, where he spent a decade helping build the company from a technology startup into a global mobility assistance platform. Most recently, he led Urgently's partnerships group, working closely with major automotive brands. In his first weeks with Agero, Russell closed a multi-year extension with a global luxury manufacturer, the first contract signed post-merger. "Bringing Agero and Urgently together has created a powerful foundation to combine complementary technology, capabilities, and experience to deliver even greater value for automotive clients," Russell said. "We have exceptional relationships with many of the world's leading vehicle brands, and I'm thrilled to build on them as we help usher in the next era of automotive mobility." The appointments follow Agero's acquisition of Urgently in April 2026 and mark another step in integrating the companies' distinct capabilities and expertise. The new structure positions Agero to accelerate product roadmaps, strengthen partnerships, and help clients deliver more seamless, differentiated customer experiences. About Agero Wherever drivers go, Agero is leading the way. Agero's mission is to reimagine the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening its clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, Agero is pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; configurable, white-label roadside assistance; comprehensive accident management services; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of independent service providers, Agero responds to approximately 14 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com. Media Contact: Joe Livarchik Voxus PR for Agero [email protected] As Vice President of Corporate Marketing, Jeannine is responsible for driving Agero's corporate marketing and communications strategy, working collaboratively across the business to evangelize Agero's brand, positioning the company for short and long-term success, and generating broad awareness of Agero's mission, products & services, and value for all stakeholders. Jeannine has a BS in Communication Studies from Northeastern University and a MA in Integrated Marketing Communications from Emerson College. In her spare time, she can be found experimenting in the kitchen, attending her son's many soccer games, and planning her next road trip.
Every Minute Counts: how Agero is making roadside faster and more reliable. When a driver is stranded on the side of the road, every minute feels like an eternity. They're not just waiting for a tow truck- they're waiting for peace of mind and a guarantee that help will arrive when promised. At Agero, eliminating that moment of uncertainty is its top priority. As part of its commitment to delivering faster, highly reliable roadside assistance, Agero is rolling out a series of operational innovations focused on the two things customers care about most: slashing wait times and improving ETA accuracy. Smarter Dispatch: Finding The Right Driver, Faster The moment a roadside job is created, a sophisticated matching process kicks off behind the scenes. Its dispatch technology must identify the best provider and get them moving immediately. However, "fastest" isn't always as simple as "closest." Agero is making ongoing improvements to its dispatching algorithm to use real-time driver availability data, so Agero can more accurately match jobs to providers who are nearby and ready to respond. This prevents the kind of frustrating delays that happen when a driver looks available but is actually tied up on another job. Holding Its Providers Accountable To The ETA There's a meaningful difference between promising a 30-minute arrival and actually delivering on it. Managing customer expectations is critical to satisfaction; when providers run late, anxiety spikes, cancellations rise, and the overall experience suffers. To bridge this gap, Agero is holding its provider network to a higher standard of ETA accuracy through a two-pronged approach: * Immediate Accountability: Agero is initiating performance management to hold its providers accountable to these accuracy standards, providing direct coaching and monitoring for under performers. * Algorithmic Enforcement: In late summer 2026, Agero will deploy algorithm enhancements that factor historical timeliness directly into dispatch decisions. Internal data shows that wait times and tardiness are the leading drivers of customer dissatisfaction during a roadside event. By enforcing strict provider accountability, Agero eliminate these friction points to guarantee a trustworthy, stress-free experience for every driver. Rewarding High-Performing Providers To maximize capacity across its nationwide network, its technology must favor reliability. Agero is factoring provider acceptance rate into its dispatch algorithm, meaning providers who consistently respond quickly and reliably will be rewarded with a larger share of jobs. This update creates the right incentives for the high-performing providers that power its service every day. Smarter Service Recovery FOR CRITICAL EVENTS True operational excellence is defined by how Agero handle complex, unpredictable situations. Rolling out in the second half of this year, Agero is upgrading its service recovery system from a time-based system- which relies on varying time thresholds to trigger alerts- to a more sophisticated model. This new system continuously analyzes dozens of real-time variables, like provider ETA accuracy, vehicle types, local weather, and scheduling anomalies, to flag at-risk cases based on situational risk rather than just elapsed time. Once triggered, the alert instantly routes the case to a team of high-touch agents who intervene to get the job back on track. For its clients, this means getting your customers back on track faster, with a measurable reduction in formal complaints. AI-Powered Contact Center ADVANCEMENTS While human judgment and empathy remains at the heart of what Agero do, the addition of AI technology enables its teams to work smarter and faster. Agero is actively expanding its Contact Center AI capabilities to drive major customer experience enhancements. Throughout the second half of this year, Agero is deploying live transcription, sentiment analysis, and automated summarization tools across customer interactions. These advancements allow its support teams to rapidly intervene when a customer needs extra care and drastically reduce handling times. This rollout will continue through the end of the year, paving the way for major customer experience improvements by early 2027. The Bottom Line: Every Minute Counts A few minutes saved at dispatch, an ETA that holds true, and an agent who resolves a bottleneck before the customer even notices- these aren't minor tweaks. To a driver stuck on a highway shoulder, they mean everything. Agero is continually innovating its operations and technology because Agero know that its performance directly reflects on its partners' brands. Delivering faster, more accurate, and highly reliable roadside assistance isn't just a goal - it's a promise Agero is delivering on every single day. Chris Villela is the VP of Operations Strategy at Agero, where he specializes in building integrated operations strategies, investing in cutting-edge analytical capabilities, and championing high-impact CX and efficiency initiatives. Currently, Chris is spearheading major transformation efforts at Agero, including a live-data initiative to reduce driver wait times. Notably, Chris led the operational strategy that pushed Agero's Volume in Competition (VIC), a measure of Network Capacity, from 59% to an impressive 80% in 2025, dramatically improving the customer experience. His work also spans Provider dispatch algorithm enhancements and leveraging computer vision AI to evaluate on-scene photos for superior operational intelligence. A former McKinsey & Company operations consultant, Chris studied business at MIT. He lives in the Bay Area, California, with his wife and three young children, and spends his free time - such as it is - swimming, gardening, and playing the piano.
New England's top marketing executives named at the 2026 BostonCMO ORBIE Awards. Leading CMOs honored for leadership, marketing initiatives, and business impact. BOSTON, June 19, 2026 (GLOBE NEWSWIRE) - The 2026 BostonCMO ORBIE Awards honored leading chief marketing officers (CMOs) from GE Vernova-Grid Software, UKG, Amica Insurance, Agero, and Emerson Health for their exceptional leadership. Hosted by BostonCMO, a chapter of the Inspire Leadership Network, the prestigious awards honor CMOs who drive business transformation and industry impact. Held at The Westin Copley Place, the ceremony brought together top executives and industry leaders to honor excellence in marketing leadership across 5 award categories. "Behind every award-winning marketing campaign is a CMO leading the vision, shaping the strategy, and owning the results," said Ron McMurtrie, GeorgiaCMO Chair. "The ORBIE Awards are the ultimate recognition program for the leaders behind the work." Meet the 2026 BostonCMO ORBIE Award Winners: * Gayle O'Connell, EVP & CMO, Arbella Insurance, received the Leadership ORBIE. * Tracy Dearing, CMO, GE Vernova, Grid Software, received the Super Global ORBIE for organizations over $5.5 billion in annual revenue and multi-national operations. * Sarah Hodges, CMO, UKG, received the Global ORBIE for organizations over $3 billion annual revenue & multi-national operations. * Tory Pachis, EVP & CMO, Amica Insurance, received the Large Enterprise ORBIE for organizations over $3 billion annual revenue. * Beth Davidson, CMO, Agero, received the Enterprise ORBIE for organizations over $1 billion annual revenue. * Jacqueline Clancy, CMO, VP of Strategic Marketing & CMO, received the Corporate ORBIE for organizations up to $1 billion annual revenue. About the ORBIE: The ORBIE is the preeminent executive recognition for C-suite leaders. Since 1998, the ORBIE Awards have recognized leadership excellence, building relationships between executives and trusted business partners, and inspiring the next generation of executives. Finalists and winners are selected through an independent peer-adjudicated process led by prior ORBIE recipients based on the following criteria: * Leadership and management effectiveness * Business value created by marketing initiatives * Engagement in industry and community endeavors BostonCMO ORBIE Keynote & Attendance: The keynote address for the BostonCMO ORBIE Awards was delivered by Gayle O'Connell, EVP & CMO of Arbella Insurance, who was interviewed by Paul Brady, President & CEO, Arbella Insurance. Over 100 guests attended, representing leading New England organizations and their marketing partners. The following partners made the 2026 BostonCMO ORBIE Awards possible: * Gold Partners: Monotype, Similarweb * Silver Partners: Foundation Marketing, Merkle, Profound, Razorfish, Xplor * Media Partner: Boston Business Journal * Nonprofit Partner: Year Up United About BostonCMO: BostonCMO is the preeminent peer leadership network of chief marketing officers (CMOs) in New England. As one of over 50 chapters of the Inspire Leadership Network, BostonCMO belongs to a national membership organization exclusively comprised of C-suite leaders from public and private businesses, government, education, healthcare, and nonprofit institutions. BostonCMO is led by a CMO Advisory Board, with support from an executive director and staff. Underwriter executives support the chapter and ensure the programs remain non-commercial and exclusive to qualified CMOs and members. About Inspire Leadership Network: Inspire Leadership Network is the preeminent peer leadership network of C-suite executives. With nearly 2,000 members across over 50 local chapters, Inspire members serve public and private businesses, government, education, healthcare, and non-profit institutions. Inspire exists to help leaders thrive in today's most challenging executive roles. Media Contact Nicole Lammes [email protected] 2026 BostonCMO ORBIE Award Winners. Meet the 2026 BostonCMO ORBIE Award Winners. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Alabama Cultural Times do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
Agero Receives Frost & Sullivan's 2025 recognition. March 24, 2026 | innovation, Insurtech Agero Receives Frost & Sullivan's 2025 North American Digitalized Roadside Assistance Services Company of the Year Recognition for Market Leadership Excellence SAN ANTONIO, TX. - March 24, 2026 - Frost & Sullivan is pleased to announce that Agero has received the 2025 North American Company of the Year Recognition in the digitalized roadside assistance services industry for its outstanding achievements in reliability, operational efficiency, and customer satisfaction. This recognition highlights Agero's consistent leadership in driving measurable outcomes, strengthening its market position, and delivering customer-centric innovation in an evolving competitive landscape. Frost & Sullivan evaluates companies through a rigorous benchmarking process across two core dimensions: strategy effectiveness and strategy execution. Agero excelled in both, demonstrating its ability to align strategic initiatives with market demand while executing them with efficiency, consistency, and scale. Guided by a long-term growth strategy focused on platform intelligence, established and scaled client relationships, and an extensive service provider network infrastructure, Agero has shown its ability to adapt and lead in a rapidly evolving landscape. The company's strategic agility and sustained investment in advanced technology development and digital transformation have enabled it to scale effectively across diverse customer segments and enterprise clients. "In 2025, Agero continues to scale in terms of industry recognition for operational reliability and implementation of best-in-class data security protocols and protection frameworks. These capabilities have positioned the organization as a partner of choice in the digitalized roadside assistance sector," said Vishwas Shankar, Director, Mobility Americas at Frost & Sullivan. Innovation remains central to Agero's approach. Its suite of digitalized roadside assistance solutions, powered by Swoop - its proprietary technology platform - addresses the full spectrum of response needs, offering fuel delivery services, tire replacement and repair, locksmith services, battery assistance, and vehicle towing operations. These solutions enhance flexibility, reduce operational friction, and improve service delivery at scale. "This recognition from Frost & Sullivan reflects the values that guide how we build and operate at Agero: through a combination of head, heart, hustle, and humility," said David Ferrick, CEO of Agero. "It takes the head to invest in intelligent, data-driven technology, the heart to stay relentlessly focused on the drivers and partners we serve, the hustle to execute at scale every day, and the humility to keep improving alongside our customers and service providers. Those principles power our platform and service network, helping us deliver more reliable, transparent roadside experiences for drivers and measurable value for our partners." Agero's unwavering commitment to customer experience further strengthens its position in the market. By streamlining service delivery, providing real-time data visibility, and maintaining high levels of service availability, the company continues to meet the needs of its broad B2B client base - spanning automotive OEMs, insurance carriers, repair networks, and mobility providers. Its competitive marketplace of independent service providers, paired with its customer-centric model, ensures optimal provider selection, consistent service quality, and superior outcomes for motorists across North America. Frost & Sullivan commends Agero for setting a high standard in competitive strategy, execution, and market responsiveness. The company's vision, innovation pipeline, and customer-first culture are shaping the future of digitalized roadside assistance services and driving tangible results at scale. Each year, Frost & Sullivan presents the Company of the Year Recognition to an organization that demonstrates outstanding strategy development and implementation resulting in measurable improvements in market share, customer satisfaction, and competitive positioning. The award recognizes forward-thinking companies that are reshaping their industries through innovation and growth excellence.
Stock market Today: S&P 500, dow jones futures gain as Trump urges allies to help reopen Strait of Hormuz - Strategy, Urgent.ly, Adobe in focus. Stock score locked: want to see it? Benzinga Rankings give you vital metrics on any stock - anytime. Edge Rankings. Momentum 59.16 U.S. stock futures rose on Monday following Friday's lower close. Futures of the major benchmark indices were higher. On Sunday, President Donald Trump urged nations reliant on the Strait of Hormuz to deploy military assets, specifically minesweepers, to secure the route, warning NATO allies of consequences for failing to assist. Simultaneously, Prime Minister Benjamin Netanyahu dismissed rumors of his death in a video on X, jokingly appearing at a café to reassure the Israeli public. Meanwhile, the 10-year Treasury bond yielded 4.26%, and the two-year bond was at 3.70%. The CME Group's FedWatch tool's projections show markets pricing a 99.1% likelihood of the Federal Reserve leaving the current interest rates unchanged in March. The SPDR S&P 500 ETF Trust (NYSE:SPY) and Invesco QQQ Trust ETF (NASDAQ:QQQ), which track the S&P 500 and Nasdaq 100, respectively, were higher in premarket on Monday. The SPY was up 0.40% at $664.91, while the QQQ advanced 0.44% to $596.36. Join 1M+ Investors! Get Up to a 2% Bonus for Moving Your Stocks to Kraken Is Your $1M Portfolio Paying Too Much in Advisor Fees? Find Out Today Serious About Retirement? Get a Second Set of Eyes on Taxes and Income Strategy Welcome 2026 with a Bonus of up to $500. Join eToro, Deposit, and Get a Crypto Bonus Stocks in focus. Urgent.ly. * Urgent.ly Inc. (NASDAQ:ULY) skyrocketed 161.08% in premarket on Monday after it announced it had been acquired by Agero for $5.50 in cash per share. Also, the company reported better-than-expected fourth-quarter financial results. * Benzinga's Edge Stock Rankings indicate that ULY maintains a weaker price trend over the short, medium, and long terms. Adobe. * Adobe Inc. (NASDAQ:ADBE) advanced 0.63% despite agreeing to a $150 million settlement with the Justice Department to resolve allegations that its deceptive subscription and cancellation practices violated the Restore Online Shoppers' Confidence Act. * Benzinga's Edge Stock Rankings indicate that ADBE maintains a weaker price trend over the short, medium, and long terms, with a moderate quality score. Strategy. * Strategy Inc. (NASDAQ:MSTR) was up 3.45% as Bitcoin (CRYPTO: BTC) was hovering around the $73,000 mark, and a significant investor in MSTR's financial instruments, Strive Inc. (NASDAQ:ASST), allocated $50 million last week to Strategy's Variable Rate Series A Perpetual Stretch Preferred Stock. * Benzinga's Edge Stock Rankings indicate that MSTR maintains a weaker price trend over the short, medium, and long terms. * Getty Images Holdings Inc. (NYSE:GETY) rose 4.31% as analysts expect it to report earnings after the closing bell. Wall Street is expecting earnings of 3 cents per share on revenue of $246.22 million. * Benzinga's Edge Stock Rankings indicate that GETY maintains a weak price trend over the short, medium, and long terms. Semtech. * Semtech Corp. (NASDAQ:SMTC) was 039% higher as analysts expect it to report earnings of 43 cents per share on revenue of $273.20 million, after the closing bell. * Benzinga's Edge Stock Rankings indicate that SMTC maintains a strong price trend over the short, medium, and long terms, with a poor value score. Cues from last session. Information technology, materials, and communication services led Friday's market decline, though consumer staples and utilities closed higher, as the Nasdaq dropped 200 points while investors weighed weak GDP revisions against high inflation and Iranian war oil shocks. Insights from analysts. Mohamed El-Erian paints a sobering picture of a U.S. economy caught between "persistent inflation" and a sharp growth slowdown. With fourth-quarter GDP revised downward to 0.7%, he notes that the American economy was losing steam even before the recent escalation of the war in the Middle East. This conflict has shifted from a short-term disruption to a source of "structural damage" that threatens systemic financial instability. Regarding the stock market, El-Erian highlights the breakdown of traditional diversification. As both stocks and bonds lost ground last week, he observed that "investors struggled to find safety," with markets increasingly vulnerable to "market indigestion." The persistence of sticky inflation at 3.1% - well above the Federal Reserve's 2% target - further complicates the outlook. El-Erian warns that the targeting of energy infrastructure marks a "new, more dangerous phase" for global markets. He cautions that without a diplomatic breakthrough, the fallout will extend beyond high energy prices to include "broader inflationary pressures, lower growth, higher unemployment, and a greater risk of systemic financial instability." For investors, the immediate future remains locked on the war's duration and its capacity to fundamentally "complicate the policy outlook" for the Fed. Upcoming economic data. Here's what investors will be keeping an eye on this week. * On Monday, March's Empire State manufacturing survey data will be released by 8:30 a.m. ET. * February's industrial production and capacity utilization data will be out by 9:15 a.m. ET. * On Tuesday, February's pending home sales report and March's Home Builder Confidence Index data will be out by 10:00 a.m. ET. * On Wednesday, February's Producer Price Index (PPI), Core PPI, and year-over-year PPI data will be released by 8:30 a.m. ET. January's factory orders data will be out by 10:00 a.m. ET. * The FOMC interest-rate decision will be released by 2:00 p.m., and Fed Chair Powell will hold a press conference at 2:30 p.m. ET. * On Thursday, initial jobless claims for the week ending March 14, and March's Philadelphia Fed manufacturing survey data will be released by 8:30 a.m. ET. * January's wholesale inventories and new home sales data will be out by 10:00 a.m. ET. * On Friday, there are no major economic reports scheduled. Commodities, Crypto, and global equity markets. Crude oil futures were trading higher in the early New York session by 2.21% to hover around $98.98 per barrel. Gold Spot US Dollar fell 0.51% to hover around $4,993.80 per ounce. Its last record high stood at $5,595.46 per ounce. The U.S. Dollar Index spot was 0.02% lower at the 100.2550 level. Meanwhile, Bitcoin was trading 2.37% higher at $73,270.99 per coin, as per the last 24 hours. Asian markets closed mixed on Monday, as Hong Kong's Hang Seng, China's CSI 300, and South Korea's Kospi indices rose. On the other hand, India's Nifty 50, Australia's ASX 200, and Japan's Nikkei 225 indices fell. European markets were mostly lower in early trade. 5 Stocks the Fog of War Is Hiding (from Wall Street) Wall Street's glued to war and missing five stocks poised to break out. But our 'Whisper Index' caught them. It tracks what millions of investors are quietly buzzing about - then flags the stocks heating up NOW before the headlines hit. 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