VP of Operations
About the job
- The role requires 3–7+ years of experience in SaaS operations, with B2B experience strongly preferred.
- The candidate must have experience in a $1M–$15M+ annual recurring revenue environment.
- The candidate must demonstrate strong project management and execution discipline.
- The candidate must understand engineering cycles, product communication, and support workflows.
- The candidate must excel in fast-paced, minimal-politics, high-ownership environments.
- Build and maintain the operating cadence of the entire company.
- Run weekly standups, sprint reviews, and cross-functional syncs.
- Ensure priorities are executed on time.
- Develop dashboards for service-level agreements, product delivery, and reliability.
- Maintain support service-level agreements.
- Oversee ticket management, escalation paths, and quality assurance of responses.
- Identify patterns in support and communicate them to product and engineering.
- Facilitate sprint planning and execution.
- Ensure engineering deadlines are realistic and met.
- Unblock bottlenecks across engineering, quality assurance, and product.
- Build communication between product, engineering, and support.
- Manage SOC 2 initiatives, audits, and ongoing compliance.
- Oversee GDPR processes, including data subject access requests, deletion workflows, and data protection impact assessments.
- Tighten privacy operations, logging, and risk mitigation.
- Create company-wide visibility into priorities.
- Ensure everyone is working on the most important priorities.
- Build operational clarity, documentation, and standard operating procedures.
- Manage contractors, Latin American talent, and global contributors.
- Implement performance standards and accountability systems.
- Optimize tools and operational workflows, including Crisp, Basecamp, and HubSpot.
- Own day-to-day operations across support, engineering coordination, quality, compliance, and internal systems; build and improve processes and reduce founder involvement in operational issues.
- B2B SaaS operations experience is strongly preferred.
- Experience with API-first or infrastructure SaaS is desirable.
- Familiarity with GDPR or SOC 2 is desirable.
- A background in support operations is desirable.
- Experience with global teams across Latin America, Europe, or Asia is desirable.
- Ability to grow into a COO role is desirable.
About the company
Summary of Cache Ventures 1) What they do: Cache Ventures is a venture equity firm that builds, advises, and invests in software and tech-enabled services companies at all growth stages, aiming for long-term value through deep founder partnerships. 2) How their product works: They combine capital with strategic guidance and hands-on support to help founders grow, expand their networks, and execute plans clearly, working closely with teams to reach ambitious goals. 3) How they differ from competitors: They emphasize long-term, founder-centered partnerships and use a mix of funding, strategic advice, and active involvement across the growth spectrum, rather than just providing capital. 4) Their goal: To help teams create enduring, scalable companies by delivering resources and close collaboration that accelerates growth and outcomes.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
New York City, New York
Founded
2013
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Simplify's Take
What believers are saying
- The website updated August 24, 2026, signals active branding and ongoing firm maintenance.
- LinkedIn shows 2026 headcount growth to 11-50 employees, suggesting broader operating capacity.
- Cache’s indefinite-horizon strategy fits distressed or overlooked software assets needing operational turnaround.
What critics are saying
- Cache has minimal public transparency; 2026 disclosures reveal no fresh deal pipeline or KPIs.
- Old acquisitions like LeadOwl and TheChecker create concentration risk if legacy software churns.
- If the studio stops sourcing proprietary deals, Cache becomes a tiny, undifferentiated micro-fund.
What makes Cache Ventures unique
- Founded 2013 by Sean Heilweil and Jarrett Lusso; Cache blends studio, advisory, and investing.
- Cache Ventures still positions itself as builders of SaaS, not just passive capital providers.
- Its portfolio approach spans acquisitions like LeadOwl and TheChecker, emphasizing hands-on operational control.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Remote Work Options
- Flexible Work Hours
- Company Equity
- Parental Leave
- Wellness Program
- Mental Health Support
- Home Office Stipend
- Conference Attendance Budget
- Professional Development Budget