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Cache Ventures

Venture capital firm investing in software

Vice President of Operations

Business OperationsConfirmed live in the last 24 hours
Full-timeRemote in USA

About the Job

Requirements

  • At least 3 years of SaaS operations experience; B2B experience is strongly preferred.
  • Experience in an environment with $1M–$15M+ annual recurring revenue.
  • Strong project management and execution discipline.
  • Understanding of engineering cycles, product communication, and support workflows.
  • Ability to operate in fast-paced, low-politics, high-ownership environments.

Responsibilities

  • Build and maintain the operating cadence of the entire company.
  • Run weekly standups, sprint reviews, and cross-functional syncs.
  • Ensure priorities are executed on time.
  • Develop dashboards for service-level agreements, product delivery, and reliability.
  • Maintain support service-level agreements.
  • Oversee ticket management, escalation paths, and quality assurance of support responses.
  • Identify support patterns and communicate them to product and engineering.
  • Facilitate sprint planning and execution.
  • Ensure engineering deadlines are realistic and met.
  • Remove bottlenecks across engineering, quality assurance, and product.
  • Build communication processes between product, engineering, and support.
  • Manage SOC 2 initiatives, audits, and ongoing compliance.
  • Oversee General Data Protection Regulation processes, including data subject access requests, deletion workflows, and data protection impact assessments.
  • Improve privacy operations, logging, and risk mitigation.
  • Create company-wide visibility into priorities and ensure work is focused on the most important priorities.
  • Build operational clarity, documentation, and standard operating procedures.
  • Manage contractors, Latin American talent, and global contributors.
  • Implement performance standards and accountability systems.
  • Optimize tools and operational workflows, including Crisp, Basecamp, and HubSpot.
  • Own the operating system of the business so the CEO can focus on growth, partnerships, brand, and strategy.

Desired Qualifications

  • B2B SaaS operations experience.
  • Experience with API-first or infrastructure SaaS.
  • Familiarity with GDPR or SOC 2.
  • Background in support operations.
  • Experience working with global teams across Latin America, Europe, or Asia.
  • Ability to grow into a chief operating officer role.

About the Company

Cache Ventures

Venture capital firm investing in software

Summary of Cache Ventures 1) What they do: Cache Ventures is a venture equity firm that builds, advises, and invests in software and tech-enabled services companies at all growth stages, aiming for long-term value through deep founder partnerships. 2) How their product works: They combine capital with strategic guidance and hands-on support to help founders grow, expand their networks, and execute plans clearly, working closely with teams to reach ambitious goals. 3) How they differ from competitors: They emphasize long-term, founder-centered partnerships and use a mix of funding, strategic advice, and active involvement across the growth spectrum, rather than just providing capital. 4) Their goal: To help teams create enduring, scalable companies by delivering resources and close collaboration that accelerates growth and outcomes.

Company size
11-50
Company stage
Not listed
Total funding
Not listed
Headquarters
New York City, New York
Founded
2013

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