zendbox

Ecommerce order fulfillment and warehousing provider

Implementation & QA Specialist

Manual & Functional QAConfirmed live in the last 24 hours

Full-timePaddock Wood, Tonbridge, UK£38k - £40kHybrid

About the Job

Requirements

Proven experience in functional and regression testing, including writing clear, reproducible bug reports in Jira.
Familiarity with the back end of e-commerce platforms such as Shopify, Magento, or WooCommerce, and a basic understanding of how APIs and plugins synchronize data.
Understanding of data mapping, including how fields such as product weight translate between systems and the warehouse management system.
Experience administering customer relationship management or support tools such as HubSpot, HappyFox, or Zendesk.
Ability to explain technical concepts to customers clearly and helpfully.
Ability to analyze integration problems and troubleshoot until data flows correctly.
Ability to advocate for users and assess whether features are fit for purpose.

Responsibilities

Execute manual and regression test plans for new features and bug fixes; identify bugs, document them in Jira, and advocate for the end user.
Own the go-live process for new clients, configuring API integrations with e-commerce platforms such as Shopify, Magento, and WooCommerce, and mapping data to the internal warehouse management system.
Configure how orders, stock-keeping units, and inventory levels synchronize across platforms, and perform end-to-end testing to verify data integrity before the first shipment.
Set up and manage client accounts within the warehouse management system and customer portals, and troubleshoot access and permissions issues.
Lead internal administration of the technology stack by managing and configuring platforms such as HubSpot, HappyFox, and other core business systems.
Develop and maintain technical how-to guides that help customers use the portals and integrations.

Implementation & QA Specialist

zendbox · Paddock Wood, United Kingdom (Hybrid) · Full-time · Posted 2026-02-13

Salary: GBP 38,000–40,000

Workplace: hybrid

Department: Tech

Description

About the Role As our Implementation & QA Specialist, you will occupy a critical space between our development team and our customers. Your mission is two-fold: ensuring every new software release is bulletproof through rigorous testing, and leading the technical journey for our new clients as they integrate with our ecosystem.

You are the final "sanity check" before code goes live and the technical lead who ensures a customer's first experience with our systems is seamless.

What You’ll Do

Guard the Product Quality: Execute manual and regression test plans for all new features and bug fixes. You will hunt for bugs, document them in Jira, and advocate for the end-user to ensure our tools remain intuitive.
Lead Technical Onboarding: Take ownership of the "Go-Live" process for new clients. This involves configuring API integrations with major e-commerce platforms (Shopify, Magento, WooCommerce) and mapping data to our internal WMS.
Systems Architecture & Mapping: Configure how orders, SKUs, and inventory levels sync across platforms, performing end-to-end testing to ensure 100% data integrity before the first shipment.
Environment Management: Set up and manage client accounts within the WMS and customer portals, troubleshooting access and permissions issues as they arise.
Platform Administration: Act as the internal lead for our tech stack, managing and configuring platforms such as HubSpot, HappyFox, and other core business systems.
Create the Knowledge Base: Develop and maintain technical "How-To" guides that empower our customers to navigate our portals and integrations with confidence.

Requirements

The Technical Prerequisites

QA & Testing Experience: Proven experience in functional and regression testing, with the ability to write clear, reproducible bug reports in Jira.
E-commerce & API Fluency: Familiarity with the backend of platforms like Shopify, Magento, or WooCommerce, and a basic understanding of how APIs/Plugins sync data.
Data Logic: Strong analytical skills with an understanding of data mapping (e.g., how a "product weight" field in one system translates to our WMS).
Platform Proficiency: Experience administering CRM or Support tools (e.g., HubSpot, HappyFox, or Zendesk).

Core Competencies

The "Eye for Detail": You are the person who notices the one small edge case that everyone else missed.
Client-Facing Confidence: You can explain technical concepts to a customer in a way that is helpful and easy to understand.
Problem-Solving Mindset: You enjoy the "puzzle" of an integration and won't stop until the data flows perfectly.
User Advocacy: You are passionate about the user experience and aren't afraid to push back if a feature isn't "fit for purpose."

Apply

Apply at zendbox

About the Company

zendbox

Ecommerce order fulfillment and warehousing provider

Zendbox provides end-to-end 3PL services for ecommerce brands, handling warehousing, inventory management, order picking/packing, shipping, and returns. It connects to a brand’s ecommerce channels, stores stock in its fulfilment centres, and ships orders worldwide with tracking. Zendbox differentiates itself with turnkey service and seamless channel integration, focusing on simplicity so brands can scale without juggling multiple providers. Its goal is to simplify ecommerce operations, reduce costs, save time, and improve the fulfilment experience for customers so online businesses can grow.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Paddock Wood, United Kingdom
Founded: 2019

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