Assistant Bakery Manager

Position Summary

The Assistant Bakery Manager supports the Bakery Manager in supervising daily bakery operations, ensuring exceptional customer service, maintaining product quality standards, achieving sales goals, and leading bakery team members. This position assists with merchandising, production planning, inventory control, food safety compliance, and employee development while helping drive department profitability.

Key Responsibilities

Department Operations

• Assist in overseeing daily bakery department operations.
• Ensure bakery products are prepared, packaged, displayed, and rotated according to company standards.
• Maintain department presentation, cleanliness, and merchandising standards.
• Monitor inventory levels and assist with ordering merchandise and supplies.
• Help minimize shrink through proper handling, rotation, and inventory practices.
• Support seasonal, promotional, and holiday merchandising initiatives.

Customer Service

• Deliver outstanding customer service and promote a customer-first culture.
• Resolve customer concerns in a professional and timely manner.
• Assist customers with product selection, special orders, and bakery recommendations.
• Ensure team members provide friendly and efficient service.

Leadership & Team Development

• Assist with training, coaching, and developing bakery associates.
• Provide direction and support to team members during daily operations.
• Promote a positive, productive, and inclusive work environment.
• Assist with scheduling and labor planning to support operational needs.
• Help ensure compliance with company policies and procedures.

Food Safety & Compliance

• Maintain compliance with all food safety, sanitation, and health regulations.
• Ensure proper product handling, storage, labeling, and temperature controls.
• Support implementation of food safety programs and operational audits.
• Maintain a clean, safe working environment for customers and employees.

Sales & Financial Performance

• Assist in achieving department sales, gross profit, and labor goals.
• Monitor product movement and assist with production planning.
• Support initiatives designed to increase sales and customer engagement.
• Review department performance and help implement corrective actions when needed.

Qualifications

• High school diploma or equivalent preferred.
• Previous bakery, retail, food service, or supermarket experience preferred.
• Prior leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Basic math, merchandising, and inventory management skills.

Physical Requirements

• Ability to stand, walk, bend, reach, and lift throughout scheduled shifts.
• Ability to lift and carry up to 50 pounds.
• Ability to operate bakery equipment safely and effectively.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Preferred Skills

• Knowledge of bakery production and merchandising practices.
• Strong organizational and problem-solving abilities.
• Ability to lead and motivate a diverse team.
• Commitment to food safety, quality, and customer satisfaction.
• Results-oriented mindset with focus on department performance and operational excellence.

      ·    Access to up to 50% of your earned wages before payday, via our partnership with Stream