Assurance Managed Services Solution Portfolio Delivery Manager

EY has an established a Global Managed Services business, of which Assurance Managed Services is a rapidly growing part, encompassing Integrated Finance, Controllership, FP&A, Treasury, ESG, Intelligent Data Discovery and Digital Compliance and Technology Risk solutions. Our ambition is to achieve significant growth in Assurance managed services through investment in modular, digital and audit-ready services available in both EY-hosted and EY-client hybrid configurations. To drive this growth, we are expanding our multi-disciplinary Solutions team to incorporate the skills and capacity required.

The Opportunity

The Global Solutions team leads the investment to create and enhance our Assurance Managed Services solution portfolio. We work closely with our business domain leaders to help to define the global vision for Assurance Managed Services and set the standards to which our managed services are developed and delivered.

With clients increasingly seeking to digitize their operations, we work closely with our EY technology teams, technology alliance partners and broader ecosystem to identify and leverage the latest technology applications, as well as leveraging predictive analytics, AI and machine learning to optimize our services and provide deep client insights into their own business operations.

The team is made up of data specialists (data architects, data engineers, data scientists), technology architects, process and controls architects, business transformation specialists and client-facing deal architects.

We are seeking to expand this team with the introduction of an experienced Solution Portfolio Delivery Manager who will be accountable for driving the delivery of approved solution architectures into fully designed, configured, governed and rollout‑ready managed services solutions.

Working closely with the Global Solutions Leadership and Architecture functions, this role is accountable for driving the approved architectures through the detailed Service Design and Development lifecycle, ensuring solutions are configured to agreed standards, scalable, operationally ready, and safe to deploy to multiple end clients globally.

This role will coordinate input from a multi-discipline, globally dispersed program team, including EY and vendors, to ensure the solution development is delivered on-time and within budget, and to required quality, risk, and governance standards.

Key Responsibilities

Portfolio Ownership & Planning: own the portfolio plan that takes solution architectures through Service Design and Service Development stages to rollout readiness. Work with Solution and Architecture leadership to confirm scope, priorities, stage‑gate readiness, and sequencing across multiple solution initiatives. Forecast demand, capacity, dependencies, and milestones across the portfolio to support predictable outcomes.

Translation from Architecture to Service Design: Align with the Architecture function to take approved business, service, technology and commercial architectures and drive them into detailed service designs. Ensure architectural intent is preserved while being made deliverable, standardised and repeatable in practice, through the development of

• End‑to‑end service scope and boundaries
• Client journeys and service blueprints
• Process, controls and risks
• Service performance indicators (SLAs/OLAs/KPIs)
• MS operating model enablement functions

Service Development & Build: Manage the service development activities to build and configure the operational solution, including initial technology build and configuration. This will include tracking progress, risks, dependencies and delivery quality across all initiatives

Governance, Risk & Quality Assurance: Own portfolio‑level governance, including required governance stage‑gate approvals, architecture and solution assurance checkpoints, RAID management, budget management and reporting. Ensure solutions meet required quality, risk, compliance, and control standards prior to rollout, securing the requisite approvals.

Operational Service Readiness Ensure each solution is operationally ready for deployment to multiple clients, including. This will include development of clear service descriptions and packaging, standard onboarding and mobilisation and defined ownership for run, support and change. Coordinate the handover of completed services into Delivery / Operate organisations, ensuring continuity from build into live service.

Skills & Experience

• Significant experience leading delivery across multiple concurrent projects/programmes, ideally in Managed Services environments
• Demonstrated success operating in a matrix / federated delivery model (dispersed teams, multiple functions, cross-geo)
• Strong governance, risk, dependency, and stakeholder management capabilities (portfolio-level)
• Strong experience managing the development of complex MS solutions or services through multi‑stage lifecycles (design → build → rollout)
• Demonstrated ability to operate between architecture/design functions and delivery teams
• Strong governance, dependency and stakeholder management capability
• Experience in Managed Services, Operate, or industrialized service models
• Familiarity with service lifecycle constructs (onboarding/offboarding, in-flight change, SLA/OLA frameworks, operating model governance).
• Experience working in global, matrixed delivery environments