Senior Strategic Account Manager

Who we are

We drive sales of Mindbody software and ClassPass inventory, but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented. 

About the right team member

The Strategic Accounts team at ClassPass is responsible for the vision, growth, and development of key strategic partners across the Strategic Accounts organization. This role is essential to ClassPass’s continued expansion and success, managing the HQ relationship of some of the largest revenue, and most influential, fitness and wellness brands in North America. As a Senior Strategic Account Manager, you will own a portfolio of high-value accounts, acting as the General Manager (GM) for your book of business. You’ll work closely with C-suite leadership within your partners' organizations (including Publicly Traded Companies) to drive growth strategies. Your role will combine strategic planning, relationship management, cross functional communication and data-driven analysis to deliver impactful solutions and results.

About the role

• The primary strategic goal of this role is to maximize the success of partners on ClassPass by driving as much revenue as possible to the partner. You’ll do this by optimizing all ClassPass partner configurations (i.e., full schedule access, floor rates, adoption of partner campaigns, adoption of SmartTools, adoption of latest Terms & Conditions, etc.), contributing to the expansion of partners to additional locations, and retaining all venues within each brands portfolio.
• For any brands that are not leveraging Mindbody, strive to convey the value of “better together” and pass any applicable introductions to a Mindbody Strategic Account Executive.
• Leverage your strong analytical skills and consultative communication style to lead data-driven growth strategy discussions with partners, including expansion opportunities and contractual renewals (e.g., increasing locations, sales growth, and profitability).
• Collaborate with partners to understand their needs and co-create tailored solutions that drive business success.
• Serve as the strategic primary point of contact for your portfolio of ClassPass partners, resolving any issues that arise and ensuring high satisfaction, and partnering with associate SAM & TAM team members to handle non-strategic partner work.
• Build and maintain relationships with C-suite executives and key leaders in strategy, marketing, and operations within partner organizations.
• As one of the most senior members of the team, serve as a mentor and leader amongst peer set, helping to coach and mentor team members and helping to propagate the strategic vision of the company.
• Serve as “voice of ClassPass strategic accounts” in key cross-functional DACIs & initiatives.
• Support team members on their strategic conversations, providing guidance to ensure optimal outcomes for the business (including but not limited to key venue churn save conversations).

Skills & experience

• 5+ years of experience in strategic account management, consulting, client success, or business development (preferably in SaaS, at a B2C marketplace technology company, or at a consulting firm
• Deep understanding of ClassPass business model
• Unparalleled executive presence with propensity to develop deep customer relationships at the C-suite level rooted in mutual trust & respect
• Incredible bias-for-action and ability to drive strategic initiatives with minimal guidance necessary
• Strong ability to put together visual & data-driven narratives to drive strategic outcomes
• Strong fluency in data analytics & corresponding systems (e.g., Snowflake, Tableau, Excel, etc.)
• Strong understanding of ClassPass optimal terms & conditions with ability to draft contract agreements to govern relationships driving optimal results for ClassPass
• Highly organized with an ability to thrive in a fast-paced, ever-evolving environment.
• Track record of high performance in managing large, complex relationships and driving business growth.
• Experience collaborating with internal teams (product, operations, marketing) to deliver creative, high-impact solutions.

Pay transparency

It is Mindbody’s intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Mindbody’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.

The base salary range for this position in the United States is $106,000 to $132,000. The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans.