Customer Supply Chain Lead - Discounters

Overview

At PepsiCo UK, we’re proud to make some of the nation’s favourite snacks and drinks—like Walkers, Quaker, Doritos, Pipers, and Monster Munch. With sites across the UK, including our Quaker mill in Cupar and Doritos factory in Coventry, we’re also home to one of the world’s largest crisp factories in Leicester.

About the role

To lead the end-to-end Customer Collaboration agenda across designated Discounter customers, ensuring industry-leading service delivery through effective demand and supply planning, strong customer partnerships, and robust cross-functional collaboration.

The role is accountable for driving service performance, supply chain excellence, and strategic customer engagement by integrating customer intelligence into the business planning process, leading customer-specific Integrated Business Planning (IBP) activities, and influencing internal and external stakeholders to deliver sustainable growth and operational efficiency.

As the supply chain lead for key customer accounts, this role provides strategic direction, drives continuous improvement initiatives, and develops high-performing teams while ensuring alignment with PepsiCo UK business objectives

Responsibilities

• Lead the supply chain collaboration strategy for key Discounter customers, ensuring alignment between customer needs and business objectives.
• Build and maintain strong relationships with customers and senior internal stakeholders, acting as the primary supply chain contact.
• Drive forecast accuracy and demand planning through effective collaboration and insight sharing.
• Identify opportunities to improve service, availability, inventory performance, and customer satisfaction.
• Lead regular business reviews, providing clear visibility of risks, opportunities, and performance.
• Manage supply chain risks and issues, delivering timely solutions to maintain customer service excellence.
• Support the successful delivery of product launches, promotions, and range changes through cross-functional coordination.
• Champion continuous improvement initiatives that enhance planning processes, operational efficiency, and customer outcomes.
• Lead, coach, and develop team members, fostering a high-performance and inclusive culture.
• Act as a subject matter expert for customer collaboration, influencing best practices and supporting future business growth.

Qualifications

• Experience in Supply Chain, Customer Collaboration, Demand Planning, or Customer Operations.
• Strong stakeholder management and relationship-building skills.
• Proven ability to work cross-functionally and influence decision-making.
• Excellent analytical, problem-solving, and communication skills.
• Experience leading teams and driving continuous improvement initiatives.

Why Join Us?

We offer a competitive salary, and a wide range of benefits - from critical illness cover and discounted gym memberships to enhanced parental leave and electric car schemes. Our commitment to wellbeing and career growth makes us a Top Employer for 14 years running.

Equal OpportunitiesWe’re an equal opportunity employer, committed to the Equality Act 2010. We welcome applicants from all backgrounds and will provide any necessary adjustments to support you through the recruitment process.