Local Account Manager

Job Description

We are looking for a Local Account Manager to support and grow assigned customer accounts by delivering a high level of service, building strong customer relationships, and identifying opportunities for business growth. In this role, you will serve as a key point of contact for customers, partner closely with internal teams, and help ensure customer requirements are understood and supported effectively.

The ideal candidate brings strong relationship management skills, a customer-focused mindset, and the ability to coordinate across teams to deliver a consistent service experience.

Key Responsibilities

• Manage assigned customer accounts and maintain strong day-to-day customer relationships.
• Deliver a high level of customer service and support overall customer satisfaction.
• Identify opportunities to expand business within existing accounts.
• Build relationships across customer organizations beyond the primary point of contact.
• Partner with internal teams to support service delivery and help address customer needs.
• Help identify, communicate, and resolve service issues in a timely manner.
• Maintain accurate customer information, account activity, and follow-up actions.
• Participate in customer meetings and business reviews as needed.
• Support continuous improvement in service, communication, and account management practices.
• Monitor account activity and support reporting and KPI's.

Qualifications

• Degree in Business, Logistics, Supply Chain, or related field.
• Minimum 2 years of experience in customer retention, account management, business development, logistics, or supply chain.
• Strong leadership, relationship management, and stakeholder engagement capabilities.
• Advanced English proficiency (written and verbal).
• Strategic thinker with strong analytical and problem-solving skills.
• Executive-level communication, presentation, and facilitation skills.
• Proficiency in Excel, Power BI, and PowerPoint to support business analysis.
• Proficiency in leveraging AI-enabled tools.
• Results-oriented professional with a customer-centric mindset and a focus on value creation and growth.
• Experience identifying growth opportunities within existing customer accounts.
• Experience working in a cross-functional service environment.

Additional Information

Benefits

• Competitive compensation and commission plan.
• Paid vacation and holidays.
• Medical insurance coverage.
• Employee Stock Purchase Plan (ESPP).
• Continuous learning and leadership development.
• Access to AI, business intelligence, and productivity tools.
• Global career opportunities across the Expeditors network.
• Dynamic, collaborative, and growth-oriented culture.