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Pegasus Laboratories

Pharmaceutical products for veterinary industry

Director of Commercial Operations

Sales OperationsConfirmed live in the last 24 hours
Full-timeNo salary listed

About the Job

Requirements

  • A bachelor's degree is required.
  • At least 10 years of experience in Animal Health Sales Management is required.
  • Experience operating systems and proficiency with customer relationship management systems, Power BI, Excel, SQL, Word, PowerPoint, and selling models are required.
  • Highly developed customer service skills and the ability to develop strong internal and external customer relationships are required.
  • The ability to analyze and interpret sales and marketing data, including sales history, purchase trends, customer relationship management data, SKU data, and product data, to identify trends and patterns is required.
  • The ability to work within a cross-functional team is required.
  • The ability to manage multiple projects is required.
  • The ability to communicate effectively is required.
  • Effective time management and organizational skills, including the ability to prioritize while managing numerous projects and processes under tight deadlines, are required.
  • The ability to understand projects, think critically, and identify solutions is required.
  • The ability to travel up to 50% is required.
  • Employment is contingent upon successful completion of a pre-employment background check and drug screen.
  • The employer participates in E-Verify to confirm the identity and employment eligibility of people hired to work in the United States.

Responsibilities

  • Provide strategic leadership and direction to Sales Operations, Customer Service, Sales Enablement, and Warehouse teams; drive talent development, performance excellence, and achievement of Pegasus Labs’ key performance indicators.
  • Drive cross-functional alignment of operational processes, systems, and policies, collaborating with Sales Leadership, Sales Training, and Medical Affairs to enable consistent, scalable, and compliant execution of Pegasus Labs’ commercial strategy.
  • Act as the primary liaison to Information Technology, translating business needs into technology solutions and leading development and optimization of tools that enhance Sales, Marketing, Customer Service, and Order-to-Ship workflows.
  • Analyze internal and external customer needs, identify improvement opportunities, and implement solutions that elevate customer experience and satisfaction.
  • Evaluate performance metrics and customer feedback to uncover trends, drive continuous improvement initiatives, and optimize operational effectiveness.
  • Design and implement business intelligence solutions, including dashboards and reporting tools, to deliver actionable insights and support strategic planning.
  • Oversee and execute cost optimization initiatives across go-to-market channels, including wholesalers, distributors, corporate accounts, and e-commerce, to improve profitability and operational efficiency.
  • Drive cross-functional collaboration to enhance end-to-end commercial processes and ensure seamless execution from order intake through fulfillment.
  • Perform additional leadership and operational responsibilities as required to support evolving business priorities.
  • Follow all company safety policies and procedures.
  • Participate in required safety training.
  • Promptly report unsafe conditions, near misses, and incidents.

Desired Qualifications

  • A master's degree is preferred.

About the Company

Pegasus Laboratories

Pharmaceutical products for veterinary industry

Pegasus Laboratories, Inc. specializes in innovative pharmaceutical and medical products for the veterinary industry, including solutions for behavior, urinary incontinence, and seizure management. They operate in a cGMP facility with DEA approval and utilize state-of-the-art manufacturing and laboratory facilities to support their services.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Pensacola, Florida
Founded
1986

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