Medical Receptionist - Concierge

Part-Time Medical Receptionist | Guardian Medical Hawthorn
At Bupa, purpose meets possibility. Join our welcoming GP practice in Hawthorn and help us create a healthcare experience that feels connected, personal and genuinely supportive.

Our practice is proud to be part of the local community, caring for a loyal and long-standing patient base. We are looking for a Medical Receptionist who wants to be more than the person behind the front desk. You will be a key contact and connector between our GPs, care team and local patients, helping ensure every person feels welcomed, supported and confident in the care they receive.
The purpose of this job
As our Medical Receptionist, you’ll be at the heart of our Hawthorn GP practice, acting as the key contact and connector between our GPs, care team and local patient community.

We’re proud to care for a loyal and long-standing patient base, so this role is about much more than answering phones and booking appointments. You’ll build genuine relationships with our patients, create a welcoming experience from the moment they walk through the door, and help our GPs deliver seamless, connected care.

Importantly, this is a role you can really make your own. We’re looking for someone who enjoys taking initiative, bringing new ideas to the table and finding ways to continuously improve the patient and practice experience.

And if you’re looking for more than just your next job, there’s plenty of opportunity to grow your career. You’ll have the chance to broaden your skills, take on greater responsibility and explore future development opportunities within the practice and across Bupa.

Bring your experience, personality and ideas, and help us continue building a practice that our Hawthorn community knows and trusts.
What you’ll need to make it possible 

• Available to work permanent part-time approximately 24 hours per week
• Previous experience as a Medical Receptionist within a GP or healthcare setting is highly regarded
• Experience using Best Practice is advantageous
• A warm, professional and patient-focused approach
• Confidence managing appointment bookings, patient enquiries and competing priorities
• Experience processing payments, Medicare or health insurance claims and billing enquiries
• Strong attention to detail when registering patients and maintaining confidential information
• The ability to build trusted relationships with GPs, clinical teams and the local patient community
• A proactive mindset and the confidence to take ownership of the reception function
• A collaborative approach and willingness to contribute ideas that help the practice grow and improve
• A genuine interest in developing your skills and building a longer-term career in healthcare

Why you’ll love it?

• We support our people to be the healthiest and happiest versions of themselves.
• With access to continuous learning, development programs, and internal career pathways, you’ll be supported to grow your career and take the next step with confidence.
• Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together. Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

Location

Bupa Medical - Guardian Medical Hawthorn

Recruiter

Rheane Foster