Lead Sales Associate

ABOUT THE COMPANY:

Original Penguin is an American clothing line with roots in the 1950s and 60s, the brand specializes in clothing, footwear, and eyewear. Original Penguin embodies a mix of iconic American Sportswear with modern-minded style into a diverse range of products for a full lifestyle brand. Made for originals, by originals. 

SUMMARY:

The Lead Associate’s primary function is to sell and promote Original Penguin (OPG) merchandise through execution of OPG customer service standards. The Lead Associate reinforces the Store Manager, ASM and Supervisors in ensuring the store meets its goals and standards in the areas of financial performance, customer satisfaction, and visuals.

RESPONSIBILITIES: 

Customer Service Responsibilities

• Consistently provides Customer Service to company standard and lead team
• Generates maximum sales potential in accordance with the OPG customer service standards.
• Builds repeat customer base through excellent PE Loyalty Program data capture. 
• Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers more effectively.
• Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner.
• Effectively maintains floor coverage; acknowledges every customer; treats customers with priority over assigned tasks. 
• Demonstrates effective written and verbal communication.
• Manages time and prioritizes tasks.

Operational Responsibilities 

• The lead associate will step in when the supervisor/keyholder is not present
• Keep merchandise filled to appropriate levels on the sales floor.
• Ensure the store is visually distinctive and appearance impeccably maintained.
• Minimize shortages through proper loss prevention procedures.
• Practices excellent customer service at all times in order to prevent possible theft.
• Demonstrates awareness of store sales plans and results.
• Follow all operational policies and procedures.
• Manage time and prioritize tasks.
• Demonstrate effective written and verbal communication skills.

 Visual, Brand And Product Management 

• Supports execution of all pricing strategies.
• Supports the execution of store planograms.
• Supports and  understands the company’s brand position.
• Supports replenishment of merchandise on the selling floor as needed.

REQUIREMENTS:

• Energetic and positive attitude
• 1-2 years of retail experience
• Flexible availability; reliable transportation
• Strong interpersonal communication and customer service skills 
• Customer service-oriented - outgoing, friendly, and personable with a positive attitude
• Must be able to move and/or lift to 25 pounds
• High school degree

BENEFITS:

• Employee discount
• Accumulated personal/sick time off
• 401(k) plan
• Clothing Allowance
• Holiday Pay

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