Head of Business Execution & Strategic Initiatives

Job Description

The Head of Business Execution and Strategic Initiatives drives the overall administrative activities for the Marketing & Franchise Development organization supporting US Personal Banking and US Consumer Wealth (Citigold and Citigold Private Client).  This critical leadership role coordinates and manages activities such as organizing & executing core operating routines, driving strategic vision and focus, ensuring functional alignment across the leadership team, and managing and tracking financials. The Head of Business Management & Strategic Initiatives has formal responsibility for the Chief of Staff office, strategic initiatives team, human capital management team, and budget allocation & investment management team (20+ FTE).

Responsibilities

• Oversee strategic allocation of marketing expense budget maximizing net present value (NPV); partner with Finance and Analytics to shape optimization scenarios and strategic decisions.
• Lead accrual management and invoice governance teams responsible for management and maintenance of the Marketing Resources Management system (MRM), the system of record for invoice collection; ensure bills are paid and accrued in a timely fashion for accurate booking to Citi’s general ledger and to prevent under or overspend of our budget, serving a critical risk & control function for the organization.
• Forecast expected marketing expenses throughout the year to determine any releases or opportunities for reinvestment; participate in expense management efforts driven by market environment in close partnership with Finance.
• Lead human capital management duties including headcount reporting and budgeting, contractor onboarding and contract renewal, and new hire training and onboarding.
• Define Key Performance Indicators (KPIs) for the Marketing & Franchise Development organization; scorecards featured monthly in various operating reviews for performance tracking and success measurement.
• Lead cross-USPB strategic initiatives and transformation opportunities, partnering with various stakeholders across U.S. Personal Banking to influence change and drive implementation:
  • Manage Net Qualified Client Growth, a key strategic priority aimed at growing primary, profitable customers; involves review and challenge of annual targets, reporting and analysis of actuals trends, and facilitating alignment of “alpha” initiatives to drive growth.
  • Help support multi-year strategy for Financial Inclusion and Racial Equity, a Citi-wide priority to develop products and solutions for the unbanked and underbanked population in the U.S.; involves partnering across lines of business to outline proposed solutions, secure investment, and track overall progress bringing in external lens on changing landscape and supporting regulatory engagement on this key topic.
• Coordinate and shape content for critical senior leadership presentations, transforming quantitative and qualitative information into comprehensive and highly visual presentations.
• Drive content, cadence and logistics of routines for large and diverse organization, including monthly all-hands calls, offsites, extended leadership teams, and more. Develop net new routines, where needed, to further drive connectivity throughout the organization.
• Develop a strong Voice of the Employee / culture strategy for the organization, leading a VOE committee, focus groups, and shaping an activity agenda to ensure connectivity throughout the organization (includes identifying volunteer events, business simplification agenda, culture events, etc.).
• Responsible for all business management requirements, such as Business Real Estate Liaison (including footprint strategy), communications strategy, Records Management maintenance, and other cross-functional administrative duties.
• Evaluate the organization for simplification or streamlining efforts, creating centers of excellence where appropriate (e.g., Centralized Invoice Processing Team).
• Conduct management responsibilities for multiple teams, including management of people, budgeting and planning, performance evaluation, compensation, hiring, disciplinary actions, etc.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 15+ years of experience in financial services driving internal strategy and budget management or equivalent; management consulting experience also valued.
• Demonstrated strategic planning, delegation, financial reporting, and budgeting skills
• Seasoned people manager who is comfortable outlining objectives, delegating responsibilities, and providing regular and honest feedback.
• Strategic thinker who can take broad visions and concepts and develop structured plans, actions and measurable metrics and then execute on those plans.
• Excellent communication skills, with ability to partner effectively with various levels within the organization and influence key decisions.
• Exceptional project management skills and attention to detail
• Consistently demonstrate clear and concise written and verbal communication.  Ability to build presentations that convey a clear story supported by data findings.
• Comfortable in ambiguous situations, self-starter and self-learner.
• Demonstrates a flexible approach and resilience
• Multi-tasking skills with ability to manage complex projects and meet strict deadlines.

Education

• Bachelor’s degree required in business or finance-related study; Master’s degree preferred.

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Job Family Group:

Business Strategy, Management & Administration

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Job Family:

Business Management

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Time Type:

Full time

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Primary Location:

New York New York United States

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Primary Location Full Time Salary Range:

$170,000.00 - $300,000.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Mar 31, 2025

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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