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Mercier Consultancy Group

Danish Speaking Customer Expert

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€18k - €22k

About the Job

Requirements

  • Native or fluent Danish, spoken and written.
  • A valid EU passport is mandatory.
  • Verbal and written communication skills in both Danish and English.
  • A strong passion for the luxury goods industry and commitment to premium brand representation.
  • Proven customer service experience, ideally within retail or the luxury sector.
  • Digital literacy and the ability to navigate multiple platforms to support customers effectively.

Responsibilities

  • Deliver premium customer support for a global luxury goods leader, maintaining the brand's prestige at every touchpoint.
  • Assist Danish-speaking clientele with inquiries regarding jewelry collections, order status, and personalized styling advice.
  • Manage high-value interactions with empathy, elegance, and product knowledge.
  • Resolve complex issues professionally and ensure customer satisfaction.
  • Collaborate with international teams to uphold brand standards.
  • Document interactions accurately to ensure service continuity for the global customer base.
  • Contribute to team success by meeting key performance indicators tailored to luxury retail excellence.

About the Company

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