Product Owner - Tech Delivery

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for maximizing the value for one or more products. Key responsibilities include working with stakeholders to understand their needs, and with product managers or specialists to ensure they are aligning on priorities and creating the vision and roadmap for the product to align with strategic direction for the business or technology domain. Job expectations include ensuring delivery of products that meet the expectations of our clients, including features, security, availability, resiliency, timelines and costs.

The Product Owner will lead tenant adoption, onboarding, and release-readiness activities for the Orchestra AI platform. This individual will manage the use case release pipeline, coordinate cross-functional partners, oversee tenant communications and enablement, and track adoption and deployment progress. The role will also prepare executive-ready updates highlighting key milestones, risks, dependencies, and decisions. 

Responsibilities:

• Generates the vision and roadmap for the product to align with strategic direction for the business or technology domain
• Communicates the product vision and roadmap to stakeholders and the team
• Collaborates with stakeholders to understand their needs and problems
• Prioritizes and creates work for a team, learning to collaborate with cross-functional teams
• Creates, prioritizes and refines stories in the product backlog
• Reviews and accepts stories and makes decisions regarding scope and requirements
• Partners with the team to ensure that optimum value is obtained through technology and through subject-matter expertise of the business

Key Responsibilities:

·       Tenant Adoption & Orchestra Launch Readiness

o    Coordinate tenant adoption of new platform capabilities, model lifecycle changes, and other tenant-impacting updates.

o    Assess tenant impact and adoption requirements to support successful deployment.

o    Identify deployment gaps, mitigate risks, and drive resolution / escalation as needed.

·       Use Case Release Planning & Readiness

o    Maintain and communicate Orchestra AI use case release pipeline.

o    Provide visibility into use case release progress, readiness checkpoints, and upcoming partner activities.

o    Identify risks, issues, and dependencies across functional and control partners that may impact the release roadmap.

·       Tenant & Partner Communications

o    Own recurring communications across Orchestra teams, tenants, and partner organizations.

o    Communicate platform capabilities, deployment milestones, and adoption opportunities.

o    Deliver training, workshops, and enablement activities to accelerate tenant adoption.

·       Reporting & Insights

o    Track platform adoption, onboarding progress, deployment milestones, and usage trends.

o    Develop reporting and insights to support prioritization, planning, and management decisions.

o    Prepare executive-ready updates on progress, risks, dependencies, and key decisions.

Required Qualifications:

• 5+ years of relevant work experience

·       Program Execution: Manage cross-functional initiatives from planning through deployment.

·       Adoption & Release Readiness: Assess tenant impacts and support successful adoption of new capabilities.

·       Risk & Dependency Management: Identify and resolve risks, issues, and dependencies.

·       Partner Coordination: Drive alignment across platform, support, and control functions.

·       Communication & Enablement: Develop communications, training, and adoption materials.

·       Reporting & Insights: Track metrics and deliver actionable management reporting.

·       GenAI Familiarity: Understanding of enterprise platforms and GenAI ecosystems.

Desired Qualifications:

• Experience supporting the delivery of Generative AI solutions in an enterprise environment.
• Understanding of concepts related to prompt configuration, AI governance, responsible AI, and risk management.
• Exposure to AI controls, guardrails, or other mechanisms used to support safe and effective AI adoption.
• Familiarity with emerging AI capabilities such as workflow automation, AI assistants, and agent-based solutions.

Skills:

• Agile Practices
• Analytical Thinking
• Collaboration
• Result Orientation
• Solution Delivery Process
• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Application Development
• Business Acumen
• Data Management
• DevOps Practices
• Financial Management

Minimum Education Requirement: Bachelor’s degree or equivalent work experience.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NY - New York - 1100 Ave Of The Americas - Two Bryant Park (NY1540)Pay and benefits informationPay range$89,200.00 - $154,600.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.