Accounts Receivable Collections Clerk

Please Note: If you are a current Hydro Ottawa employee with access to Workday, apply to this job via the Workday application.

At Hydro Ottawa, we empower the lives of the people in the communities we serve. 

As the electricity distributor to the Nation’s Capital, our work powers all the essential activities that make up our lives - at home, at work and at play. And as Ontario’s largest municipally-owned producer of green power, we are leading the way to a greener tomorrow. 

We are looking for trailblazers and innovators to join us as we build an energy future that will keep our City and our planet green for generations to come. 

Are you ready to make a difference in our community?

JOB SUMMARY

The Accounts Receivable Collections Clerk is responsible for supporting the collection activities associated with non-electricity billings.

MAJOR RESPONSIBILITIES

The essential responsibilities of the job include but are not necessarily restricted to the following:

• Maintain accounts receivable customer files and collection reports.
• Prepare and analyze accounts for collectability, assess penalties and interest charges, document collection activities.
• Investigate apparent inconsistencies and irregularities in invoices, payments and balances.
• Initiate contact with customers with delinquent accounts and collect overdue payments from customers in a timely manner; establishing payment arrangements.
• Recommend write-off or escalation to collection agency and complete related reports.
• Monitor customers with credit privileges to ensure payment compliance and issue reminders and delinquency notices in accordance with Company policy and procedure.
• Support legal preparations for delinquent accounts.
• Communicate with either internal or external stakeholders to address billing questions as needed.
• Work with insurance companies to obtain payment for damage claims.
• Perform research and analysis as may be required.
• Other related duties as assigned. 

EDUCATION AND EXPERIENCE

• High School Diploma. Preference will be given to those that have completed a recognized accounting diploma or degree program, or equivalent accounting experience
• Experience in an Accounts Receivable/Collections/Finance role in a fast-paced environment considered an asset
• Experience with specialized applications such as an Enterprise Resource Planning (ERP) and  customer billing system, and reporting software, considered assets
• Strong computer skills; proficient in the use of office productivity and collaboration tools including MS Excel and G Suite considered an asset

ADDITIONAL REQUIREMENTS

• English essential, both oral and written; Bilingual (English/French) considered an asset 

This is a management group opportunity and salary will be commensurate with qualifications.

Hydro Ottawa offers a Hybrid Work Model. Hybrid work is position specific, details of the hybrid model will be discussed with successful candidates.

Hydro Ottawa may use artificial intelligence (“AI”) during the recruitment process to aid in the screening and selection of candidates.

Location:

Ottawa, ON

This is a management group opportunity. The annual salary range for this position identified below depends on experience, education, and professional designation. The successful candidate will be offered a salary within this range based on their qualifications.

Pay Range Minimum:

$18.75

Pay Range Maximum:

$45.25

Posting End Date (if applicable):

December 12, 2026

Hydro Ottawa is committed to establishing a qualified workforce that reflects the diverse population it serves and we encourage applications from all qualified individuals. We are also committed to preventing and removing barriers to employment for people with disabilities, and we invite you to inform us should you have any accessibility or accommodation needs.

Applicants must be legally entitled to work in Canada.