T

TikTok

Short-form video platform with ads

Fulfillment Center Operations Associate - Merchant Support

Logistics & TransportationConfirmed live in the last 24 hours
Full-timeMiddlesex, NJ, USA

About the Job

Requirements

  • A bachelor's degree or above is required.
  • Experience in warehouse management, merchant success, or customer experience within a logistics framework, focusing on small and medium-sized one-piece dropshipping business.
  • Strong problem-solving skills and attention to detail.

Responsibilities

  • Manage daily inbound and outbound exceptions for Midwest, Southeast, and South Region fulfillment centers.
  • Work closely with the merchant team and quality team to resolve merchant or logistics issues within service-level agreement targets.
  • Partner with TikTok site managers and logistics service provider points of contact to improve standard operating procedures and achieve key performance indicators related to exception handling.
  • Collaborate cross-functionally to gather merchant and logistics service provider feedback and identify process improvement opportunities.
  • Assist in designing and refining operational standard operating procedures to enhance merchant experience, and assist in streamlining and expediting the current process.
  • Monitor each site's returns dwell time and process, and collaborate cross-functionally to resolve issues within service-level agreement targets.
  • Monitor and analyze site performance metrics to ensure service levels are met or exceeded.
  • Provide daily on-site supervision and monitor issues identified at the site.

Desired Qualifications

  • E-commerce logistics experience.
  • Experience in retail e-commerce logistics in a warehouse setting.
  • Proven success in a fast-paced operational environment.
  • A track record of effective collaboration with cross-functional teams.

About the Company

TikTok

Short-form video platform with ads

TikTok is a short-form mobile video platform that lets people create, discover, and share quick videos. Users upload vertical clips, edit them with built-in tools, and browse a personalized feed powered by an algorithm that highlights relevant content. Advertisers can use in-feed ads, branded hashtags, and the Business Center to plan and measure campaigns, making it easy for brands to reach a global audience. Its goal is to inspire creativity and bring joy by helping people express themselves and by connecting brands with a wide audience.

Company size
10,001+
Company stage
Grant
Total funding
$740K
Headquarters
Santa Monica, CA
Founded
2016

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