Risk Manager

Description

Please note: This will be a fully onsite role, Monday through Friday, at our Support Center office in the Altamonte Springs, FL area (Greater Orlando). 

Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. At the heart of our mission is a deep understanding of the profound and complex nature of grief. Every person’s journey through loss is unique, and we are committed to providing compassionate and personalized support. 

We also believe that grief is not a problem to be solved or a burden to manage alone, but rather a natural and beautiful part of the human experience. Backed by our national strength and our local partners’ role is to be a steady presence, a source of comfort and guidance, and a partner in celebrating the life and legacy of the person who has passed.

The Impact You Will Make

Reporting directly to the General Counsel, the Risk Manager leads the Company’s insurance and claims program across its cemetery, funeral home, and crematory operations. The role oversees significant general liability, workers’ compensation, automobile, property, and other insured claims; improves the quality and timeliness of incident reporting; and works with Legal, Operations, Human Resources, Finance, brokers, carriers, and third-party administrators to reduce losses and resolve claims effectively. The Risk Manager coordinates insurance renewals, uses claims data to identify recurring issues and recommends practical changes, and keeps the General Counsel informed of material exposures.

Essential Duties and Responsibilities

• Oversee claims across the Company’s insurance lines, including general liability, workers’ compensation, automobile, and property.
• Establish and maintain clear procedures for promptly reporting and escalating incidents across locations; escalate serious, sensitive, or potentially uninsured matters to General Counsel.
• Coordinate early fact gathering and documentation of incidents and preservation of evidence, in consultation with internal legal team when appropriate.
• Develop and monitor claim action plans to drive timely and effective resolution.
• Evaluate claim exposure, reserves, coverage considerations, defense costs, and resolution opportunities; develop action plans and follow up with adjusters, carriers, third-party administrators, and counsel when appropriate.
• Coordinate with internal and external legal teams on litigation strategy, counsel management, mediations, settlements, and significant claim developments.
• Partner with brokers, carriers, third-party administrators, adjusters, and other risk service providers. Monitor claim handling, timeliness, and outcomes.
• Lead the annual insurance renewal process, including the renewal calendar, exposure data, loss runs, broker submissions, and coordination with Finance, Legal, Operations, and other internal stakeholders to secure all needed information.
• Analyze claim frequency, severity, incurred and paid losses, reserve changes, claim age, litigation and defense spend, and recurring loss drivers. Provide General Counsel and other Senior Management with concise reporting on significant claims, trends, emerging exposures, and recommended actions.
• Support acquisition diligence and integration by reviewing loss history, open claims, insurance requirements, and coverage transition issues.
• Identify emerging risks, adverse trends, and opportunities for loss prevention, claim mitigation, and cost reduction; partner with Operations, Safety, and Human Resources to turn claims trends into practical loss-prevention measures.
• Assist with new vendor approvals by reviewing Certificates of Insurance (COI) for compliance with Company’s coverage requirements.
• Partner with the Company’s broker to review policy terms, coverage gaps, notice requirements, deductibles, self-insured retentions, and material changes to the Company’s risk profile.

Requirements

• Bachelor’s degree or equivalent relevant professional experience.
• Substantial experience in claims, commercial insurance, or risk management; 10 or more years preferred.
• Demonstrated experience managing complex and high-exposure claims across multiple lines of coverage.
• Demonstrated knowledge of claims management, reserving, litigation oversight, settlement strategy, and claim resolution.
• Experience with claims analytics, loss trending, KPI development, and management reporting. Ability to interpret large or complex data sets and translate findings into practical recommendations.
• Experience with insurance and claims issues in multi-location operations.
• Strong analytical, negotiation, organizational, and problem-solving skills.
• Experience with leading an organization’s insurance program renewal process.
• Experience managing relationships with carriers, TPAs, brokers, counsel, and other claims professionals.
• Strong judgment in identifying matters that require prompt escalation, along with sound negotiation, organizational, and communication skills.
• Ability to work effectively with location leaders and senior management across a geographically dispersed organization.
• Excellent written and verbal communication skills, including the ability to present claims and analytical insights to senior leadership.
• Proficiency with Excel and claims-management/reporting platforms; experience with business intelligence and data-visualization tools preferred.
• Knowledge of relevant laws, regulations and standards within the industry.
• ARM, CPCU, AIC, or similar professional designation preferred.

Core Competencies

• Compassion - Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pains of others.
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Ethics and Values - Adheres to appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Role Competencies

• Decision Quality – makes good decisions based on a mixture of analysis, experience, and judgement; solutions and suggestions are correct and accurate when judged over time; sought out by others for advice and solutions.
• Problem Solving – uses rigorous logic and methods to solve difficult problems; probes all fruitful sources for answers; can see hidden problems; excellent at analysis; looks beyond the obvious and doesn’t stop at the first answers.
• Process Management – good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into an efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can’t; gets more out of fewer resources.
• Negotiating – can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; quickly gains trust of other parties to the negotiations; has good sense of timing.
• Organizing – can marshal resources to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in useful manner.

Work Environment

• On-site at Support Center, M-F required.

Our Investment in You

Everstory Partners is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth. As part of our ongoing commitment, we offer a competitive benefits package for our Full-Time Employees including:

• Medical, Dental, Vision, Life, AD&D and STD Insurance
• Tuition Reimbursement
• Anniversary Award for each year of service
• Career Advancement and Training - like our Aspiring Managers Program
• Everstory Cares - Employee Assistance Fund
• Legend Award Program
• Funeral and Cemetery Benefits
• Employee Referral Bonus
• 401k with Company Match

Everstory Partners is an Equal Opportunity Employer and is committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, military or veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

The pay range for this role is based on a wide range of factors that are considered in making compensation decisions regardless of race, gender, age, religion, or any other protected characteristic. They include skill set, experience and training, licensure and certification, and other business and organizational needs. This range estimate has been adjusted for the applicable geographic differential associated with the location at which the position may be filled. Compensation decisions are dependent on the circumstances of each hire.

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