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Full-Time

Mid-Market Customer Success Manager

Confirmed live in the last 24 hours

Notion

Notion

501-1,000 employees

Versatile productivity and collaboration platform

Enterprise Software
AI & Machine Learning

Compensation Overview

$140k - $170kAnnually

+ Equity + Benefits

Senior, Expert

San Francisco, CA, USA

Category
Customer Education & Training
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Requirements
  • 5+ years of success in your current Customer Success or Account Management role
  • Ability to build Customer Success playbooks and new processes based on learnings
  • Ability to work cross-functionally to solve customer problems creatively
  • Ability to navigate ambiguity in a fast-paced and foundational team
Responsibilities
  • Drive onboarding, adoption, utilization, and growth in Notion’s existing customer base by owning specific customer accounts
  • Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
  • Partner with the Account Management team on marquee Mid-Market accounts to expand use cases and create stickier customers
  • Learn our product inside and out and help your customers drive business outcomes
  • Collaborate with our Sales team to realize successful renewals and expansions
  • Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
  • Surface opportunities to expand existing accounts when it’s right for the customer
  • Document and share key findings/learnings with broader Notion organization

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy organization and communication of ideas. A notable aspect of Notion is its AI-powered Q&A feature, which provides instant answers to user queries, helping to centralize knowledge. Additionally, Notion has a strong global community that creates content and offers courses, supporting multiple languages and aiming to expand further.

Company Stage

Series C

Total Funding

$411.6M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

33%

1 year growth

69%

2 year growth

343%
Simplify Jobs

Simplify's Take

What believers are saying

  • The acquisition of Skiff strengthens Notion's privacy offerings, making it more appealing to privacy-conscious users.
  • Integration of the Cron calendar app and the launch of Notion Calendar enhance the platform's scheduling capabilities, providing a more comprehensive workspace solution.
  • Notion's continuous innovation, such as the AI feature that combines search engine and chatbot functionalities, keeps it ahead of the competition.

What critics are saying

  • The entry of major competitors like Microsoft's Loop could erode Notion's market share.
  • Reliance on a freemium model may limit revenue growth if users do not convert to paid plans.

What makes Notion unique

  • Notion consolidates multiple productivity tools into a single platform, offering a seamless user experience that reduces the need for multiple subscriptions.
  • The platform's AI-powered Q&A feature centralizes knowledge and provides instant answers, setting it apart from competitors.
  • Notion's vibrant global community and multilingual support enhance user engagement and accessibility, making it a versatile tool for international teams.

Benefits

Medical, dental & vision insurance

PTO

Mental health & wellbeing package

Parental leave

Fertility coverage

Retirement matching

Commuter benefits

Monthly stipend