Full-Time

Mid-Market Customer Success Manager

Confirmed live in the last 24 hours

Notion

Notion

5,001-10,000 employees

Versatile productivity and collaboration platform

Enterprise Software
AI & Machine Learning

Compensation Overview

$140k - $170kAnnually

Mid, Senior

San Francisco, CA, USA

Requires in-office presence for two Anchor Days (Mondays & Thursdays) and majority of the week.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • 5+ years of success in your current Customer Success or Account Management role
  • Ability to build Customer Success playbooks and new processes based on learnings
  • Ability to work cross-functionally to solve customer problems creatively
  • Ability to navigate ambiguity in a fast-paced and foundational team
Responsibilities
  • Drive onboarding, adoption, utilization, and growth in Notion’s existing customer base by owning specific customer accounts
  • Proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
  • Partner with the Account Management team on marquee Mid-Market accounts to expand use cases and create stickier customers
  • Learn our product inside and out and help your customers drive business outcomes
  • Collaborate with our Sales team to realize successful renewals and expansions
  • Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
  • Surface opportunities to expand existing accounts when it’s right for the customer
  • Document and share key findings/learnings with broader Notion organization

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy organization of information. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that creates content and hosts events.

Company Stage

Late Stage VC

Total Funding

$325.9M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

5%

1 year growth

0%

2 year growth

7%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with Slack and Google Drive enhances workflow automation.
  • Acquisition of Skiff strengthens Notion's privacy offerings.
  • Standalone apps like Notion Calendar expand Notion's modular productivity solutions.

What critics are saying

  • Increased competition from AI-enhanced tools like Evernote.
  • Potential trust issues with AI features due to factual inaccuracies.
  • User resistance to adopting new productivity tools.

What makes Notion unique

  • Notion combines note-taking, task management, and databases into a single platform.
  • The platform offers customizable workspaces for personal and collaborative use.
  • Notion AI assists with tasks like text generation and predictive analytics.

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Benefits

Medical, dental & vision insurance

PTO

Mental health & wellbeing package

Parental leave

Fertility coverage

Retirement matching

Commuter benefits

Monthly stipend