Teleperformance

Outsourced customer experience management services

Customer Service Advisor

Customer SupportConfirmed live in the last 24 hours

Full-timeBangkok, ThailandNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in any field is required.
Professional customer service skills, a solutions mindset, multitasking ability, and the ability to deliver a strong customer experience are required.
Prior work experience in a customer-oriented product environment, consulting, or operations role is required.
The candidate must be able to follow processes and collaborate effectively with a team.
Excellent written and communication skills in the native language and English are required.
Basic knowledge of social media platforms and computer operations is required.
Exceptional grammar and typing accuracy, including experience with business communication, are required.
Patience when handling difficult cases is required.
A strong affinity for and cultural awareness of the political and social situation in the supported market or region is required.
The candidate must be flexible to work a shifting schedule.
Fluency in Korean and English is required.
The candidate must be able to speak, read, and write the required language for support.

Responsibilities

Resolve customer queries accurately and promptly through inbound calls, email, or live chat.
Identify customer needs and assist users with specific features and functionalities of the social media platform.
Follow up with customers to confirm that their technical issues are resolved.
Maintain knowledge of social media products and community standards.
Use market-specific knowledge, signals, and insights to identify scalable improvements to community-user support.
Identify workflow inefficiencies and suggest solutions.
Enforce the social media Terms of Use by monitoring reports of abuse on the site.
Gather, analyze, and use relevant data to improve the overall user experience on the site.
Recognize trends and patterns, and escalate issues outside company policy to the global team.
The role may require participation in a 24/7 shift rotation in the future.

Desired Qualifications

Experience providing inbound call, email, and chat support is an advantage.

Overview

Customer Service Advisor (CSA) jobs continue to be on the rise as more businesses are being engaged through social media platforms.

CSA responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media in order to provide customers’ satisfaction on high quality advertisement and promotions.

Qualifications

Bachelor’s degree in any field.
Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
Prior working experiences in customer-oriented product environment, consulting, or operations role.
Ability to follow process and collaborate effectively to work in a team.
Excellent written and communication skills in native and English language.
Basic knowledge on Social media platforms as well as Computer operations.
Inbound calls, email and chat support experience as an advantage.
Have exceptional grammar typing accuracy skills – experience with business communication.
Patience when handling tough cases.
High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported.
Flexible in shifting schedule.
Fluent in Korean and English.
Must be able to speak, read and write the required language to support.

Responsibilities

Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat.
Identify customer needs and assist them in using specific features and functionalities in the social media platform.
Follow-up with customers to ensure their technical issues are resolved.
Become and remain knowledgeable about social media products and community standards.
Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
Identify inefficiencies in workflows and suggest solutions.
Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
Recognize trends and patterns, and escalate issues outside the company policy to the global team.
May be required to work in a 24/7 shift rotation in the future.

About the Company

Teleperformance

Outsourced customer experience management services

Teleperformance provides outsourced customer experience management for global brands, handling customer interactions across multiple channels such as phone, chat, email, and social media. Its offerings combine trained contact center agents, technology platforms, and analytics to manage and optimize customer journeys for clients. The company’s global scale, long industry experience, and history of strategic acquisitions help it deliver consistent service across many countries and industries while maintaining strict quality standards. Its goal is to help brands improve customer interactions, increase efficiency, and focus their own resources on core business activities.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1978

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