Hotel Guest Services·Confirmed live in the last 24 hours·
Full-timeSantorini, GreeceIn-person
About the Job
Requirements
A Bachelor's degree in Hospitality Management or a related field is preferred.
At least five years of front office experience in a luxury or five-star hotel environment is required.
Previous supervisory or assistant management experience is required.
Strong knowledge of property management systems is required.
Fluency in English is required.
Additional languages are highly preferred.
Responsibilities
Ensure a seamless and personalized arrival, stay, and departure experience for all guests.
Handle VIP arrivals, special requests, and guest recovery situations with professionalism and discretion.
Monitor guest feedback and implement service improvements where necessary.
Maintain Forbes, Leading Hotels, and luxury brand standards at all times.
Oversee daily front desk operations, including reception, concierge coordination, guest relations, and night audit support.
Supervise room allocations, upgrades, and inventory management in coordination with Housekeeping and Revenue teams.
Ensure compliance with hotel policies, procedures, and local regulations.
Foster a positive, professional, and high-performance team culture.
Ensure grooming and service standards are consistently upheld.
Monitor cash handling procedures and billing accuracy.
Desired Qualifications
Access to performance-based bonus schemes and recognition initiatives is provided.
Sandblu Resort is currently in search of: Assistant Front Office Manager
Crafting the Future of Luxury Hospitality in Santorini, we are the team behind one of Greece's most exciting and rapidly growing luxury hospitality group. Our expanding collection includes the award-winning Sandblu Resort, the first LXR Hotels & Resorts property by Hilton in Greece, Blu Syllogi, a carefully curated handpicked fashion collection, the iconic Blu Restaurant overlooking Santorini's breathtaking Caldera, Inspire Luxury Villas, and the upcoming luxury developments Heliotopos Luxury Caldera Suites & Restaurant, and a new beachfront destination.
At Sandblu, we are redefining ultra-luxury hospitality through excellence, innovation, and genuine Greek hospitality. As one of the few LXR Hotels & Resorts in Europe, we are proud to introduce a new benchmark of luxury to Greece while creating exceptional destinations where unforgettable guest experiences begin with outstanding people.
Ensure a seamless and personalized arrival, stay, and departure experience for all guests.
Handle VIP arrivals, special requests, and guest recovery situations with professionalism and discretion.
Monitor guest feedback and implement service improvements where necessary.
Maintain Forbes/Leading Hotels/Luxury brand standards at all times.
Oversee daily Front Desk operations including reception, concierge coordination, guest relations, and night audit support.
Supervise room allocations, upgrades, and inventory management in coordination with Housekeeping and Revenue teams.
Ensure compliance with hotel policies, procedures, and local regulations.
Foster a positive, professional, and high-performance team culture.
Ensure grooming and service standards are consistently upheld.
Monitor cash handling procedures and billing accuracy.
Requirements
Bachelor’s degree in Hospitality Management or related field preferred.
Minimum 5 years of Front Office experience in a luxury or 5-star hotel environment.
Previous supervisory or assistant management experience required.
Strong knowledge of PMS systems.
Excellent communication and interpersonal skills.
Fluency in English required; additional languages highly preferred.
Strong problem-solving skills and ability to work under pressure.
Benefits
Tailored Compensation: Salary package customized to fairly reflect your profile and expertise.
Staff Residences: Single ccommodation with comfort amenities, ensuring a seamless home-away-from-home experience in Santorini.
All-day Meal Plan: Balanced and freshly prepared meals (breakfast, lunch, dinner), served in welcoming staff dining setting.
Exclusive Staff Privileges: Access to special staff discounts across our network of partners and Friends & Family rates for your loved ones.
Pathway to Growth & Development: Ongoing professional development in line with global hospitality standards and a clear trajectory for career advancement within a fast-growing, award-winning resort.
Recognition & Rewards: Access to performance-based bonus schemes and recognition initiatives that celebrate talent, achievement, and contribution to the Sandblu vision, along with CSR and engagement activities that foster connection and purpose.
Our success is built on our people. Guided by our core values of kindness, integrity, teamwork, and authentic hospitality, we foster a supportive and inspiring work environment where every team member has the opportunity to learn, grow, and build a rewarding long-term career. We invest in our people by providing quality accommodation, three daily meals, inclusive work environment, continuous training and development, and exciting career opportunities across our expanding portfolio of luxury hospitality brands.
If you are passionate about delivering exceptional service and aspire to be part of an ambitious team shaping the next chapter of luxury hospitality in Santorini, we would love to hear from you.
RMKA PC and RSTQ PC are equal opportunity employers. We are committed to creating a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.