Full-Time

Business Operations Specialist

Rotational Program

Updated on 5/1/2024

Perpay

Perpay

51-200 employees

Buy now, pay later marketplace, builds credit

Financial Services

Entry

Philadelphia, PA, USA

Required Skills
Marketing
Data Analysis
Requirements
  • Undergraduate degree (BA/BS)
  • Completed undergraduate studies no earlier than June, 2020
  • Cumulative GPA of 3.0 or better
Responsibilities
  • Serve as the point of contact across multiple support channels (chat, email, phone)
  • Drive key business outcomes such as sign-ups, approvals, conversion, and retention
  • Bridge information between Perpay members and dropship vendors
  • Identify areas of improvement in user experience and propose solutions
  • Evaluate customer support data for product development projects
  • Carry out e-commerce processes like customer returns and shipment claims
  • Execute payment reconciliation and fraud auditing
  • Collaborate with Risk & Analytics team on portfolio performance
  • Support marketing operations and brand management
  • Verify and maintain an internal database of employers and payroll systems
  • Build and maintain automated chat support systems
  • Facilitate vendor relationships and manage online storefront catalog
  • Measure and communicate user friction points to the Product team
  • Mentor and onboard new team members
  • Develop training resources and lead training sessions

Working at Perpay Inc. provides an opportunity to be at the forefront of financial service innovation, particularly in the buy now, pay later sector. The company's commitment to aiding financial health by reporting transactions to credit bureaus—which has notably improved users' credit scores—speaks to a progressive and socially responsible culture. This focus on impactful and responsible financial solutions makes it a standout place to cultivate a career in fintech, surrounded by like-minded professionals dedicated to making a meaningful difference in consumer finance.

Company Stage

Seed

Total Funding

$8M

Headquarters

Philadelphia, Pennsylvania

Founded

2016

Growth & Insights
Headcount

6 month growth

23%

1 year growth

48%

2 year growth

93%

Benefits

Competitive salary + company equity

401k with company match

Medical / Dental / Vision insurance

Pre-tax Public Transportation benefit

Relocation assistance

Student loan company match

Gym subsidy with City Fitness

Cell phone plan

Paid parental leave

Unlimited PTO

Optional work from home (WFH) up to 4 weeks per year