Full-Time
Business Operations Specialist
Rotational Program
Confirmed live in the last 24 hours
Perpay
51-200 employees
Facilitates interest-free paycheck deduction payments
No salary listed
Entry
Philadelphia, PA, USA
This is not a remote opportunity; it is 100% onsite.
- Undergraduate degree (BA/BS)
- Completed undergraduate studies no earlier than June, 2022
- Cumulative GPA of 3.0 or better
- Excellent verbal and written communications skills
- A rising star; you are passionate about exploring multiple professional development tracks
- A self-starter; you are enthusiastic and excel at taking initiative
- A communicator; you listen actively and articulate clearly when speaking and writing
- A stickler for details; you are organized, attentive, and focused
- A positive force; you are optimistic and confident
- A chameleon; you are adaptable and continuously grow and develop
- A first principles thinker; you look for the “why” in everything
- Serve as the point of contact across multiple support channels (chat, email, phone) to guide Perpay’s user base in their shopping and credit building journey
- Drive key business outcomes that fuel growth such as sign-ups, approvals, conversion, and retention
- Bridge information between Perpay members and our growing network of dropship vendors, to resolve supply chain issues.
- Identify areas of improvement in both the user experience and internal processes and propose solutions.
- Evaluate customer support data to inform user experience and product development projects.
- Carry out and oversee e-commerce processes, including customer returns, exchanges, and shipment claims
- Execute daily payment reconciliation and fraud auditing to ensure the secure and successful transfer of payments
- Collaborate with the Risk & Analytics team to manage delinquent borrower accounts and overall portfolio performance
- Support marketing operations such as promotional email campaigns and brand management
- Verify and maintain an internal database of employers and payroll systems
- Build and maintain automated chat support systems based on customer support conversation data
- Facilitate vendor relationships and manage the online storefront catalog
- Measure and communicate user friction points to the Product team and propose UX solutions
- Mentor and onboard new Business Operations team members
- Develop training resources and lead training for new and existing team members
Perpay.com provides a financial technology solution that allows consumers to shop more affordably by making interest-free payments directly from their paychecks. Users begin by answering a few questions to determine their spending limit, which can range from $500 to $2,500. Once approved, they can shop immediately, with payments automatically deducted from their paychecks over a series of typically eight installments. This model is particularly advantageous for individuals who may not have access to traditional credit or prefer to avoid high-interest rates. What sets Perpay apart from its competitors is its focus on interest-free payments and the simplicity of direct paycheck deductions, making the repayment process easier for users. The company's goal is to make shopping accessible and manageable for its members, helping them make significant purchases without incurring debt or interest.
Company Size
51-200
Company Stage
N/A
Total Funding
$2.4M
Headquarters
Philadelphia, Pennsylvania
Founded
2016
Simplify's Take
What believers are saying
- Rising demand for flexible payment options boosts Perpay's interest-free installment model.
- AI integration can refine Perpay's spending limit assessments, improving user experience.
- Embedded finance trends offer Perpay expansion opportunities through e-commerce partnerships.
What critics are saying
- Increased competition from fintech startups may erode Perpay's market share.
- Regulatory scrutiny on income-based limits could raise compliance costs for Perpay.
- Economic downturns may affect users' repayment ability, impacting Perpay's financial stability.
What makes Perpay unique
- Perpay offers interest-free payments deducted directly from paychecks, simplifying user experience.
- The company targets consumers avoiding traditional credit, providing a unique market position.
- Perpay's model supports significant credit score increases, enhancing user financial health.
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Benefits
Competitive salary + company equity
401k with company match
Medical / Dental / Vision insurance
Pre-tax Public Transportation benefit
Relocation assistance
Student loan company match
Gym subsidy with City Fitness
Cell phone plan
Paid parental leave
Unlimited PTO
Optional work from home (WFH) up to 4 weeks per year