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H&M

Global fast-fashion retailer of affordable clothing

Visual Merchandiser

MerchandisingConfirmed live in the last 24 hours
Full-timeSherbrooke, QC, CanadaNo salary listed

About the Job

Requirements

  • Equivalent experience of 1 to 2 years or more is desired.
  • Ability to lift more than 20 pounds.
  • Ability to stand for extended periods, bend, stretch, perform repetitive movements, push, pull, and carry items such as mannequins, clothing, bags, and torsos over short distances.
  • Ability to climb a ladder and use a stepladder.
  • Ability to work with hand and electric tools, including an iron and steamer, and lift loads to set up displays.
  • Ability to work a flexible schedule, including evenings and weekends.

Responsibilities

  • Create a store environment that encourages customers to explore their personal style and implement the store's visual identity in accordance with brand values, procedures, and standards.
  • Place clothing on the sales floor and in windows in accordance with the commercial guide; identify additional commercial opportunities with the department manager and implement sales-floor rearrangements based on shared decisions.
  • Stay informed about current fashion trends and share trends, upcoming campaigns, and brand standards with the store team through inspiration and training.
  • Meet direct customer-service expectations and support the store team in delivering a positive customer experience.
  • Implement the brand's visual identity and commercial guide, ensuring mannequins in windows and in-store are styled appropriately.
  • Create a clear visual thread between windows and Zone A through clothing purchase suggestions.
  • Maintain high-quality daily clothing presentation in collaboration with the store team.
  • Maintain clear customer flow through accessory placement and navigation in accordance with standards.
  • Launch and maintain campaigns and commercial activities on time and in accordance with brand standards.
  • Monitor store key performance indicators with the department manager and take necessary actions to meet targets and budgets.
  • Adapt the store schedule to store needs and budget based on the commercial plan.
  • Complete and monitor the Best Brand portion of the Customer Experience tool to maximize commercial opportunities.
  • Collect samples and execute in-store moves to create clear stories and wearable purchase suggestions.
  • Complete morning routines for the sales floor and windows before the store opens.
  • Maintain the quantity and condition of visual merchandising accessories and marketing materials, with a focus on sustainability.
  • Keep the visual room organized and safe.
  • Keep store visual merchandising materials current and share seasonal changes with the team.
  • Paint and maintain windows when needed.
  • Coach and develop the store team to improve customer experience and the in-store working experience.
  • Work with store management to ensure compliance with legal requirements and company policies.
  • Assess and develop the store team's visual merchandising and commercial skills through regular visual merchandising training for the whole team.
  • Maintain oversight, follow up, and provide feedback while the store team performs sales-floor rearrangements.
  • Identify potential future visual merchandisers for succession.
  • Ensure communications in windows and on the sales floor comply with local legislation.
  • Work in accordance with company standards and local health and safety laws to protect the safety of the employee, colleagues, and customers.
  • Follow safety procedures and routines and administrative processes in all store areas.
  • May travel to support other stores.

Desired Qualifications

  • Passion for customer service and helping people find their personal style.
  • Creativity, attention to detail, versatility, and willingness to learn on the job.

About the Company

H&M

Global fast-fashion retailer of affordable clothing

H&M is a global fashion retailer that sells affordable, trendy clothing and accessories for men, women, teens, and children through both online and physical stores. The company works by maintaining a fast, efficient supply chain to bring runway-inspired styles to customers quickly and at competitive prices, supported by large-scale production and a broad global footprint. It differentiates itself with its extensive international reach, ability to offer a wide range of products for the whole family at low prices, and a focus on sustainability, including eco-friendly lines and recycling programs. The goal is to provide fashionable, quality apparel at accessible prices to a diverse customer base around the world while reducing environmental impact through responsible practices.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1947

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