Patient Access Supervisor

Job Details

Week 1: Tuesday & Saturday 3P-11:30P & Wednesday 3P-7P
Week 2: Sunday & Thursday 3P-11:30P & Wednesday 3P-7P


Oversees the daily registration functions within Patient Access’s scope of work. Ensures the operational unit is staff appropriately. Promotes a positive patient experience for patients and families. Demonstrates strong verbal and written communication and customer service skills when interacting with staff, patients, families, and leadership. Supervises efficient and compliant registration processes ensuring regulatory and compliance requirements including adherence to departmental and institutional protocols. Prioritizes responsibilities to complete daily work requirements, resolves departmental and patient problems as needed and monitors key performance metrics to ensure goals are achieved.

Job Description

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

• Maintains staffing schedules including timely responses to requests for time off.  Manages resources to ensure all vacancies are covered with minimum or no overtime. Ensures the necessary coverage for the smooth and efficient operation of the department

• Manages on-site operations including MyTime payroll & attendance, downtime support and deposit reconciliation.  Adheres to established project deadlines and budgetary limitations.  

• Responds to all patient complaints or stakeholder concerns.  Consistently identifying ways to improve registration processes.  

• Participate in interviewing and hiring new employees.  Shares in the education and training of new hires. Monitors new employee onboarding to ensure new hires are fully trained and competent in their roles and responsibility 

• Provides constructive communication to service delivery areas, as needed.  Escalating issues to Patient Access Leadership timely.  

• Appraises staff performance, addresses complaints and resolves issues that may arise, and acts as a mentor for staff. Manages and tracks staff’s time and attendance for compliance

• Demonstrates a professional demeanor with patients, families, coworkers and leadership by consistently fostering a positive attitude in the department

• Ensures regulatory and compliance requirements are met; comply with departmental and institutional protocols 

• Achieves individual and team performance metrics. Completes staff quality assurance reviews.

• Completes staff’s annual performance evaluation providing feedback on staff member’s performance and achievement of annual goals to the Regional Manager

Competencies (Knowledge, Skills, and Abilities Required)

Knowledge of patient registration, third-party insurance coverage including manage care plans, benefits, authorizations/referrals and coverage requirements  

Proficient with Computer and Microsoft Office skills and familiar with healthcare EHR applications i.e. EPIC, Cerner

Excellent written and oral communication skills

Requires the use of problem solving and decision-making skills in a variety of complex situations 

Excellent leadership and interpersonal skills 

Strong quality assurance and critical thinking skills are necessary for this role

Minimum Education and Experience Requirements: 

Associate’s degree in healthcare or business admin required or in lieu of degree a minimum of 5 years of work experience in a physician office/practice, hospital setting, healthcare insurance provider or other healthcare relevant experience

AND

Minimum of 2 years of patient registration experience required

Minimum of 3 years of supervisory experience in a physician practice or hospital environment, healthcare insurance provider or other healthcare relevant experience required.

Work Shift

Workday Evening (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1200 Old York Road, Abington, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.    

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status. 

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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