Business Analyst

Responsibilities:

• Requirement Analysis & Documentation
• Engage with Pluxee stakeholders across India and the Philippines to gather, validate, and prioritize business requirements.
• Translate business needs into functional specifications, process flows, and user stories.
• Maintain traceability across requirements, solution design, and delivery outcomes.
• Solution Design & Consultation
• Act as a solution consultant by recommending best practices aligned with Zeta’s Benefit SaaS platform.
• Collaborate with product, engineering, and design teams to define scalable and feasible solutions.
• Create and maintain FSDs, PRDs, data flow diagrams, and client-facing deliverables.
• Stakeholder Management
• Facilitate workshops, walkthroughs, and design discussions with client stakeholders.
• Ensure alignment between Pluxee client teams and Zeta Studio teams on scope, timelines, and priorities.
• Provide clear communication, timely updates, and risk visibility.
• Delivery Support
• Partner with QA and engineering to validate requirements during development and testing.
• Support UAT planning and execution, ensuring scenarios are thoroughly validated.
• Oversee delivery, ensure timely sign-offs, and unblock functional queries during implementation.
• Continuous Improvement
• Identify opportunities to optimize business processes and customer journeys.
• Contribute to internal BA best practices, playbooks, and knowledge sharing.
• Stay updated on industry trends in payments, wallets, and digital benefits.

Skills:

• Must-Have
• 4–6 years of experience as a Business Analyst in payments, fintech, banking, or SaaS platforms.
• Strong understanding of card payments, wallets, and digital benefits ecosystems.
• Proven ability to analyze, document, and translate requirements into functional solutions.
• Excellent communication, presentation, and stakeholder management skills.
• Hands-on experience in preparing FSDs, PRDs, process flows, data flow diagrams, and user stories.
• Ability to collaborate effectively with cross-functional teams (product, engineering, QA, design).
• Good-to-Have
• Experience working with international stakeholders across multiple geographies (India, Philippines, APAC).
• Exposure to Agile methodologies and tools like JIRA, Confluence.
• Familiarity with enterprise integrations (APIs, SFTP, batch processing).
• Knowledge of regulatory/compliance aspects in payments (RBI, BSP, PCI-DSS).
• Analytical mindset with skills in Excel, SQL, or BI tools.

Experience and Qualifications:

• Bachelor's degree in business administration, Computer Science, Engineering, or related field (MBA preferred).
• 5–8 years of total experience as a Business Analyst, Consultant, or Solution Architect with product, consulting, or fintech companies.
• Prior experience managing large, global client projects is a plus.