Sales Coordinator

Job Description

The Sales Coordinator supports the Sales team and, as needed, the General Manager with lead management, proposals, contracts, Delphi records, site tours, booking turnovers, reporting and departmental coordination. Focused on group and hotel sales, this organized, detail-oriented team member also assists with catering and events, helps establish pre-opening processes and systems, and supports a polished client experience through accurate, timely communication.

• Provide administrative support to the Director of Sales, Director of Group Sales, Sales Managers and, as needed, the General Manager. Coordinate calendars, meetings, correspondence, travel, expenses and sales office coverage.
• Maintain organized client files, contracts and booking records; prepare agendas, presentations and sales materials, and track deposits, deadlines and outstanding documents.
• Enter and update leads, accounts, activities and bookings in Delphi, checking for missing information, duplicate records and space conflicts. Assist with Cvent inquiries and sales reporting.
• Prepare and proofread proposals, contracts and client correspondence using approved details and templates; obtain sales manager review and refer pricing, concessions or contractual decisions to them.
• Coordinate booking updates and turnovers with Reservations, Catering and Events, Operations and Accounting. Assist with rooming lists, reservation updates and billing documents.
• Arrange and support client site tours, including preparing guest rooms and meeting spaces with hotel departments; track client preferences and requests.
• Help establish pre-opening sales procedures, templates, system records, reporting tools and booking workflows, and coordinate information across hotel departments.
• Support pre-opening meetings and tours, build knowledge of the hotel’s rooms and amenities, and perform other duties as assigned.

Qualifications

• At least one year of administrative, sales coordination or hospitality experience; hotel sales experience preferred.
• Strong organization, attention to detail and proofreading skills, including accuracy with client names, dates and rates; able to manage deadlines and records while supporting multiple sales team members.
• Excellent written and verbal communication, professional phone etiquette and strong collaboration skills.
• Proficiency in Outlook, Word, Excel, PowerPoint and Teams; willingness to learn hotel sales systems and reporting tools.
• Professional, service-oriented judgment suited to luxury hospitality, with discretion when handling confidential information and high-profile guests. Refer pricing, concessions, negotiations and contractual commitments to the responsible sales manager.
• Hotel, group or catering sales or conference services experience preferred, as is working proficiency in Delphi and familiarity with Cvent, Cendyn or hotel reservation systems.
• Understanding of group bookings, room blocks, function space, proposals, contracts and departmental handoffs; hotel opening experience, a relevant bachelor’s degree or equivalent experience, and familiarity with Forbes or LQA standards are preferred.

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training